Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

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“Customer service is exceptional couldn't ask for my claim to be dealt with better. Many thanks”

Helpful Report

Posted 6 years ago

“The response to my claim was very fast and the warranty team were very helpfull and the replacement of the furniture was carried out and deliverd very efficiently. I would recommend The Kettler company very highly”

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Posted 6 years ago

“Very good quick service,very impressed thanks.”

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Posted 6 years ago

“Friendly response to claim, quick resolution”

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Posted 6 years ago

“The speed of the response and their customer service was excellent.”

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Posted 6 years ago

“It was easy to report the problem with my furniture, and Kettler acted quickly to provide a replacement.”

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Posted 6 years ago

“Quick simple claims process”

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Posted 6 years ago

“This excellent company recently completed a warranty claim for me. Every step of the process was clear, straightforward and carried out quickly and efficiently. Their customer service is to be commended for their polite, and professional manner in dealing with the claim. I cannot praise them highly enough. I love their garden furniture and would not hesitate to recommend.”

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Posted 6 years ago

“My warranty claim was dealt with quickly and efficiently. Excellent customer service.”

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Posted 6 years ago

“Very quick no fuss communication and decision very pleased”

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Posted 6 years ago

“Fabulous customer service arranging an exchange for a faulty good.”

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Posted 6 years ago

“Kettler changed our goods, admitting that the quality fell far short of the guarantee, with a no fuss and very efficient service. You were also very quick to change a replacement chair which was faulty. Our only complaint is that the choice of replacement furniture was extremely limited.”

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Posted 6 years ago

“Had a problem with 3 chairs and the powder coating coming away. Easily contacted and replaced with no problem, although disappointed it had happened after 3 years. I have 5 other chairs, hoping the same thing doesnt happen.”

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Posted 6 years ago

“Fantastic replacement service- however one of the the replacement items arrived damaged- not subtly, quite obviously. Maybe a QC check on replacement furniture should be made before dispatching. Can’t fault it otherwise.”

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Posted 6 years ago

“Great customer service and dealt quickly and effectively with a fault with my garden set.”

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Posted 6 years ago

“I had previously bought a Kettler Round 90 x 90 Table and was very impressed by the quality. Therefore when looking for some Mesh Garden Furniture to replace a set that had not stood the test of time I decided to buy a Kettler Table and 4 Chairs. The furniture arrived really well packed in a timely manner. Unfortunately the Table had a Chip on the edge that went right down to the metal. Because of the problems experienced with my original Mesh furniture I wasn’t prepared to accept the damaged product. Following my contacting the seller a representative from Kettler contacted me to sort out the problem. In view of my mobility problems she arranged for an Engineer from Kettler to deliver a replacement Table and swap it for the damaged one. As it was only the top of the Table that was damaged I suggested that he only needed to remove the Table Top and swap it for the new perfect one. I was really impressed with the understanding response to my complaint and the manner in which Kettler dealt with the issue. I would definitely recommend Kettler.”

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Posted 6 years ago

“Kettler responded to my warranty claim very quickly and provided a replacement table a few days later. I was delighted with this level of service and attention.”

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Posted 6 years ago

“Excellent after sales service arranging the replacement quickly and efficiently.”

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Posted 6 years ago

“I recently made a warranty claim on outdoor furniture which was 2 years old. The claim was dealt with in a very prompt and professional manner with excellent customer service. I would have no doubt in purchasing from Kettler again due to the excellent way my claim was dealt with when, unfortunately, things went wrong with the purchase.”

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Posted 6 years ago

“Absolutely excellent service from start to finish very efficient and superfast delivery”

Helpful Report

Posted 6 years ago

Kettler is rated 4.4 based on 2,492 reviews