Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product but no instructions.”

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Posted 5 years ago

“I first purchased Kettler 4 years ago and the 5 year warranty along with the sale price made the deal attractive. Unfortunately the paint finish started to flake away , I put Kettler to the test, sent my complaint along with photographs and proof of purchase to them. Nothing was a problem, a new full set of garden furniture arrived on the date and time greed. Delighted, if I get 4 or 5 years use out of this set then thats a great deal in my view, thanks to all and well done .”

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Posted 5 years ago

“We are still waiting for a replacement Palma slatted table top to arrive. It was only ordered at the end of July but I suppose you can't rush these things. Promised August, promised September, promised October but yep - still waiting for it to arrive. Kettler were the go to brand years ago, I wished I listened to my wife and bough a generic rattan set instead of spending 2 grand on this rubbish.”

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Posted 5 years ago

“Spent a fortune on table and chairs. Was told to place mats on table as sun can melt table. Did use coasters but sun still melted my new table. Not acceptable from a piece of outdoor furniture. I had only had it two weeks. Do I have to use plastic beakers then? Slow and unsatisfactory response from Kettler. This was in june this year. Still waiting!”

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Posted 5 years ago

“Fast and efficient delivery. I have the 2 seater roma bistro set and needed a bolt pack for one of the folding chairs. What seemed the most suitable bolt pack I could find was for the 70 cm circular table. Fortunately the bolts fitted perfectly. However there were only 3 sets so there wouldn't have been enough to replace all the bolts on both chairs had I needed to. It would be good if the roma bistro set was included in your spare parts list.”

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Posted 5 years ago

“Excellent products.”

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Posted 5 years ago

“We bought a Kettler Paĺma set and from the first day of use it has been a disaster. On a not particularly hot day the table top melted within seconds when sunlight went through a wine glass. It subsequently melted again several times, although the glasses were on coasters. The cushions also burn from sunlight travelling through glasses on the table and hitting the cushions. How Kettler can sell products for use outside, specifically for warm weather, that are so chronically unsuitable for the purpose is almost criminal. They are unusable. Absolutely disgusted. They've said they will replace the table but how long is this going to take? Still to contact them re the cushions, but shockingly poor quality I predict Kettler will go out of business, given the high number of very poor reviews.”

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Posted 5 years ago

“First lot of furniture including table and chairs rusted within 12 months got replaced under warranty second lot of furniture rusted including table and chairs putting other warranty claim over a month ago still waiting for a replacement wouldn’t buy again”

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Posted 5 years ago

“Shocking service with the repair of our Everdure 4K. We now have the family even we rescheduled tomorrow and guess what it wasn't properly repaired! Im actually disgusted with how long you have had our BBQ lack on contact through out and to be honest I want my money back!”

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Posted 5 years ago

“All chairs went rusty still in warrenty, this was months and months ago. Still no replacement so asked for refund and they say the refund isn't their responsibiliary. We are getting no where”

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Posted 5 years ago

“Worst company I have ever dealt with even allowing for problems during this pandemic.We had delivery of some garden furniture in June with one cushion missing which we immediately notified them about. now September and despite many e mails,which I may add they never replied or apologised,still nothing.Never again”

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Posted 5 years ago

“All fine but I was disappointed it took so ping to arrive.”

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Posted 5 years ago

“Absolutely poor service still waiting for a reply to undelivered items not even turned up on delivery day hopefully speaking to higher up the chain”

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Posted 5 years ago

“Kettler's proud boast about "you have bought long lasting first class quality" and "provide you with many years of satisfied use" and "Thermoguard coating is totally weatherproof and maintenance free". These are lies in my view. We bought Kettler in 1997, and they are still in good order. We bought a full set in 2012, and had the 8 chairs replaced in 2014 and again in 2016 due to peeling coating and rust over the whole surface. The replacements are now the same, but the 5 year warranty does NOT cover replacement goods. That means Kettler are now replacing faulty, badly made goods with the same, and refusing to take any responsibility. Their reputation, to me, is of a company now selling shoddy, unfit for use, goods at the same very high price. Let the buyer beware!!!”

Helpful Report

Posted 5 years ago

“I received this text message from you Your Kettler John Lewis Order will be delivered 24/8/20. A signature is required. If you need to change this delivery date, please email trade¡kettler.co.uk It is now 20:15 and I have waited in all day and no delivery arrived and nothing to say why. Other delivery companies give you a time slot and delivery tracking. Not just a date Very disappointing”

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Posted 5 years ago

“Easy to order, came within 10 days, and perfectly fits the piece of furniture it was made for. Will be ordering covers for the chairs as soon as they are in stock.”

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Posted 5 years ago

“Very Poor Quality Product and Service Kettler would do well to remember "a good reputation is hard-won and easily lost" Unfortunately the Kettler name no longer means anything. I have had similar problems to other reviewers. We had a parasol which was rarely used and well looked after. The very low quality tilt button broke after 2 years. We had probably used the parasol 4 or 5 times. I have run out of energy trying to get the problem resolved. A decent company would replace the item - we didn't do anything wrong. It's a manufacturing fault caused by using cheap inappropriate materials for the job it's meant to do. The after care again I'm afraid is very poor. Numerous emails and calls were ignored leaving me to constantly chase up. It almost appears deliberate. Well done everyone at Kettler - I have given up. You should not treat the very people who have supported your business for years so poorly.”

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Posted 5 years ago

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Posted 5 years ago

“Excellent product. Table looks like new❤️”

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Posted 5 years ago

“Shocking customer service. Tell us that they have no stock yet their website is selling all colours. We were also told that it was “unclear” to them as to what weather conditions the parasol could be used in. Surprise surprise, we use it when it is sunny and it has severely faded therefore who’s can you sell a sun parasol when it clearly has no UV resistance and then suggest that it might be used in the wrong weather conditions.”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,492 reviews