Very Poor Quality Product and Service Kettler would do well to remember "a good reputation is hard-won and easily lost" Unfortunately the Kettler name no longer means anything. I have had similar problems to other reviewers. We had a parasol which was rarely used and well looked after. The very low quality tilt button broke after 2 years. We had probably used the parasol 4 or 5 times. I have run out of energy trying to get the problem resolved. A decent company would replace the item - we didn't do anything wrong. It's a manufacturing fault caused by using cheap inappropriate materials for the job it's meant to do. The after care again I'm afraid is very poor. Numerous emails and calls were ignored leaving me to constantly chase up. It almost appears deliberate. Well done everyone at Kettler - I have given up. You should not treat the very people who have supported your business for years so poorly.