Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought our garden furniture and our covers from Kettler. The Palma sofa set . A little issue with one of the covers , but both the furniture, which we love, and the after sales service has been first class a rare things these days. We would as a result recommend both their product and after sales service to both our family and friends.”

Helpful Report

Posted 2 years ago

Thank you for your amazing 5 star rating, Ann! We are thrilled to hear that you love our Kettler furniture and covers. We also appreciate your kind mention of our after sales service that has been nothing short of first class. We value your loyalty, and thank you for being a returning customer.

Posted 2 years ago

“Best outdoor furniture covers for all shapes and sizes”

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Posted 2 years ago

Thank you so much, Cecilia, for the amazing 5-star rating for Kettler! We appreciate your trust in us and the love you've shown us over the years as a loyal customer. We're happy to be your go-to source for the best outdoor furniture covers for all shapes and sizes. Thanks again!

Posted 2 years ago

“Excellent customer service. I was amazed to not only get through quickly to Kettler itself but also to Neil in the Fitness/Sport Dept. He was very helpful and friendly. A treadmill I bought 3 yrs ago stopped working due to me not oiling at all and it is totally fixable. Very impressed. Thank you so much.”

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Posted 2 years ago

Thank you so much Kathy for the 5-star rating of Kettler! We are so happy to see that you had excellent customer service and that Neil in the Fitness/Sport Dept was both helpful and friendly. That you have been a Kettler customer for three years is an even greater testament to our commitment to quality. Thank you for being a returning customer, we appreciate your loyalty!

Posted 2 years ago

“The table is very good although it wasn’t easy to put together. I would advise using the video from the get go. We started by trying to follow the paper instructions that are not clear once we got onto the YouTube video all was better. I’m surprised that there isn’t a service provided to our table together”

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Posted 2 years ago

Thank you for your review, Catherine and we are sorry that you found it tricky to put the table together. We have taken on your feedback for an assembly service and passed this onto the relevant team. We hope that you enjoy many years of use from your table, and thank you for your review

Posted 2 years ago

“I needed to replace the rubber feet on my chairs but could not find them on the website. I used the contact form and the link was sent very promptly. I placed an order which arrived very quickly. I think the replacement feet are better than the originals!”

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Posted 2 years ago

Thank you Jane, for your 5 star rating of Kettler! I'm glad you were able to find the replacement rubber feet with the help of our contact form, and were pleased with the quality. We appreciate your loyalty as a repeat customer. Thank you for choosing Kettler!

Posted 2 years ago

“Simple efficient helpful process for cleaning agents for existing Kettler seating.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you appreciate our simple, efficient, and helpful process for cleaning agents for existing Kettler seating. We appreciate your loyalty as a returning customer and thank you for your continued support!

Posted 2 years ago

“Great that they have spares of items. Great service”

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Posted 2 years ago

We are so pleased that we have been able to supply you with the parts that you need, and that you have been happy with our service. Thank you for leaving us a review.

Posted 2 years ago

“Very efficient. I've had Kettler garden chairs for over 20 years and they are still in excellent condition.”

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Posted 2 years ago

Thank you for your review. We are so pleased that you have been happy with our service, and your chairs!

Posted 2 years ago

“Brilliant service great site easy to navigate fast delivery great experience well done”

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Posted 2 years ago

Thank you for your review, Michael. We are pleased that you have been satisfied with the service that you have received.

Posted 2 years ago

“Had purchased garden table and chairs from a local garden centre and read about recommended protection product. Checked on line, discovered the correct water based product, ordering was easy, delivery was prompt and application even easier! Pleased? Yes!”

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Posted 2 years ago

Thank you for leaving us a review, Bill. We are so pleased that we have been able to supply you with the products that you needed, and that you are happy with your purchase.

Posted 2 years ago

“Really pleased with purchase, very well made. Looks great and very comfortable to sit in. Purchased the outdoor cover to protect it in the winter.”

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Posted 2 years ago

It's great to hear that you are satisfied with your purchase, Julie. We hope that you enjoy many years of use from your seating and cover. Thank you for leaving us a review.

Posted 2 years ago

“Very fast and efficient service”

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Posted 2 years ago

It's great to hear that you are happy with the service that you have received, Kathryn. Thank you for leaving us a review.

Posted 2 years ago

“great product and on time delivery too. the crosstrainer is well made and a good variety of exercise options. the flywheel weight is about right but for a heavier user like me 20kg would be better. overall well pleased”

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Posted 2 years ago

It is wonderful to hear that you are pleased with your purchase, Alastair. Thank you for taking the time to leave us a review.

Posted 2 years ago

“The table tennis table is fantastic. It arrived with a broken wheel, but I was able to fix it within 30 mins. At such a bargain price for a refurbished table, I can't complain.”

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Posted 2 years ago

Thank you for your review, Alexander and we are so sorry to learn of the broken wheel. We are pleased however to hear that you have been able to repair this and that you are happy with your table.

Posted 2 years ago

“Good quality patio furniture,all set for summer 😊”

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Posted 2 years ago

Thank you for your review, Michael. We are pleased that you are happy with your set.

Posted 2 years ago

“Very prompt service. Excellent product.”

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Posted 2 years ago

We are pleased to have been able to help, Paul. Thank you for your review.

Posted 2 years ago

“Quick service, fast delivery, excellent product. Would recommend.”

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Posted 2 years ago

We are so pleased to hear that you would recommend us, Arron. Thank you for your review

Posted 2 years ago

“We’ve bought kettle in the past so knew these new pieces would be the same quality.”

Kettler 5 star review on 9th January 2023

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Posted 2 years ago

We are pleased to hear that you are happy with the quality you receive from us. Thank you for taking the time to leave us your review.

Posted 2 years ago

“I've just had a call with Kate @customer services who helped me with my problem. She was bubbly, efficient and most personable. She was a pleasure to speak with and has resolved my problem. I can't fault the service.”

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Posted 2 years ago

This is great to hear, Guy. We are so pleased that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Kate's Manager.

Posted 2 years ago

“What great customer service!!!!!!!! i was looking to purchase something as cheap and basic as table feet caps for some Kettler furniture that is about 15 years old but still looks as good as new. I e mailed Dec 27th, I received a reply this morning, Dec 30th and just called them to pay. This is how you look after customers - make great quality products and provide great aftersales service - a lot of companies need to do the same. Shout out to Sarah in Customer Service - Thanks so much”

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Posted 2 years ago

This is great to hear, David. We are thrilled that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Sarah's Manager.

Posted 2 years ago

Kettler is rated 4.4 based on 2,485 reviews