Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replaced faulty table and chairs without any argument or fuss. So would have no hesitation in recommending them.”

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Posted 7 years ago

“We had a problem with a small table and Kettler Sales Staff dealt with the problem very fast and indeed to our total satisfaction. Well doen to everyone at Kettler”

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Posted 7 years ago

“We had an issue with our garden furniture covers and Kettler resolved the problem very quickly and satisfactory. Excellent service and would recommend Kettler to anyone.”

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Posted 7 years ago

“This firm’s customer care is outstanding. Our 8 Siena chairs were replaced promptly and the delivery/pickup service worked extremely well. The drivers arrived at the agreed time and were particularly courteous and helpful. It is unfortunate that these beautiful chairs develop rust so easily.”

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Posted 7 years ago

“After 3 years we had a problem with our garden chairs that had a 5 year guarantee. They were replaced without any argument. The Kettler staff were helpful and the website user friendly. There was some problems with the collection and delivery, but this was a contracted company, not Kettler.”

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Posted 7 years ago

“I rang them on Monday afternoon and received replacements by Friday morning. This is the best service from any manafacturer by far. I would defo reccomend Kettler to anyone. Thanks to the after sales staff.”

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Posted 7 years ago

“the exchange of faulty goods was done quickly and efficiently. However, I only wish their products were as good as they claim. this was my 4th. exchange in as many years!”

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Posted 7 years ago

“First delivery was incorrect however they corrected immediately. I think their automatic reply systems are a little confusing as they indicate one item will be exchanged when the issue related to multiple items which necessitated several phone calls to clarify. Overall however, once the position was understood,they performed well.”

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Posted 7 years ago

“Our garden chairs were replaced quickly and without quibble.”

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Posted 7 years ago

“Replaced chair under warranty very efficient helpfull service. Excellent customer service team couldn't have asked for better service. Simple to use process.”

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Posted 7 years ago

“Fantastic service exchanging chairs that were under warranty.”

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Posted 7 years ago

“After 4 years of Pembrokehires Atlantic weather, I contacted Kettler with photos of rust damage to my furniture. I can only commend their After Sales Staff with the way they dealt with my query, speadily replacing the damaged furniture under their Guarantee. It certainly paid to buy Kettler and I would recommend others to do likewise, their Customer Service Dept certainly provided REAL Customer Service.”

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Posted 7 years ago

“I have never experienced the level of excellence that my complaint received from Kettler. Once reported I received a date for replacement within 24hrs. Phone calls were made from Kettler as promised and delivery was made as promised. Everything was very prompt, I had to delay delivery by a week as we were away. Thank you Kettler.”

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Posted 7 years ago

“Their after sales service was excellent. I would thoroughly recommend their garden furniture”

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Posted 7 years ago

“I bought a table, chairs and umbrella from Kettler just under 5 years ago. This summer, I noticed some rusting on the front seat bar of several of the chairs and some mildew colouring on others. I contacted the company using their warranty claim, sending in photos of the problems, as I realised the chairs had five year warranty. My claim was accepted within 48 hours and I had 8 new chairs within a few days. Simply cannot beat service like that. Will continue to buy Kettler stuff, knowing that it is great quality but that if I do have a problem, I can rely on them to deal with it effectively.”

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Posted 7 years ago

“When I had a problem with my garden furniture they acted promptly and replaced it all.”

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Posted 7 years ago

“When I had a problem with my garden furniture they acted promptly and replaced it all.”

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Posted 7 years ago

“first class product and issue with damaged chair dealt with promptly and efficiently. customer support very friendly and helpful.”

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Posted 7 years ago

“Brilliant customer service, replaced chairs under warranty with apologies and no quibbles at all. Kept informed of progress and delivery, phoned half hour before arriving despite already having a 2 hour delivery slot. Cannot fault this company .”

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Posted 7 years ago

“Very helpful response to a minor problem with one of their items - agreed to replace and a very good service of pick up and delivery to sort everything out”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,492 reviews