Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,487 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,487 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 5 years ago

“Sorted out our problem without fuss.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fantastic customer service, my product had a manufacturing fault this was dealt with quickly & efficiently.”

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Posted 5 years ago

“Honoured warranty claims with no quibble! Love the table and chairs :)”

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Posted 5 years ago

“We have a dent in our table on opening the package, customer services were great and replaced it as quickly as they could, we are very happy with our outdoor dining set!”

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Posted 5 years ago

“I had a rust problem with the legs on a Kettler table I had purchased 4 years ago. Their guarantee was for 5 years and still having the receipt thought I would speak to the garden centre where I purchased it from. Within 48 hours Kettler had contacted me to arrange a new table (a replacement was no longer available) and arrange delivery for the new one and collection of the old one by email and telephone. Delivery/collection was perfect, a specified time slot and then they called on the day to confirm the time for half an hour later. I cannot say how impressed I was with their after sales service, if more companies cared as much about their customers as Kettler did the world would be a happier place. Thank you Kettler, outstanding service!!”

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Posted 5 years ago

“First class service change table and chairs because they went rusty”

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Posted 5 years ago

“I purchased a two seater Kettler garden settee and a chair from John Lewis in spring 2018, and a second chair and matching table in summer 2019. I noticed this summer that a small hole had appeared in the seat of the single chair purchased last year and contacted Kettler with photographs/receipts in September when I realised that the furniture had a three year warranty. Kettler were wonderful and a new chair was despatched very quickly without quibble. I loved the furniture anyway as it is so comfortable, but can highly recommend Kettler's customer service. Thank you Kettler.”

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Posted 5 years ago

“Kettler are as good as their word. They have a fantastic after sales department. Our table developed a bit of rust and they replaced it. Twice! No quibbles. A great service. We love the furniture and it has extended the life of it.”

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Posted 5 years ago

“Extremely helpful and knowledgable staff. Would not purchase from any other company. Could not rate them higher.”

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Posted 5 years ago

“They replaced my garden furniture (which was still in guarantee) without question. Really happy with the Customer Service”

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Posted 5 years ago

“Great service, new tabletop received no quibble”

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Posted 5 years ago

“When I took delivery of an item of furniture which had been damaged, presumably in transit, Kettler made speedy arrangements to replace it. The matter was handled very efficiently and I was left feeling that their Customer Service could not have been better.”

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Posted 5 years ago

“We have owned a kettler table and chairs for at least 25 years and it is as good now as when we brought it, we have just brought a second set to take to Spain one of the chair legs was bent we contacted the seller, sent photos, they contacted Kettler and a replacement was sent out straight away, excellent service from Kettler.”

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Posted 5 years ago

“Product just what I was after. Service was excellent and would rebuy this brand based on quality of garden set and after sales help I received”

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Posted 5 years ago

“No fuss replacement!”

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Posted 5 years ago

“This is the second time that I have had to make a claim regarding chairs I have purchased from Kettler. On both occasions the claims have been honoured without fuss and in a professional manner. I would have no hesitation in recommending Kettler.”

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Posted 5 years ago

“We had an issue with several of our chairs after 2.5 years. Kettler replaced them without a fuss and very efficiently. We were happy with them before but even more so now!”

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Posted 5 years ago

“Replacement of items very straight forward”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,487 reviews