Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was delivered to the wrong address because Kettler did not read my email and put the wrong address on the delivery note. This was not the fault of TNT as they delivered it to the address on the label. I have sent an email direct.”

Helpful Report

Posted 6 years ago

“Had a faulty covers replaced under warrenty only to receive letters with threats of being invoiced for the new set. Very disappointing. Kettlers internal systems are in need of review.”

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Posted 6 years ago

“Poor quality goods, terrible follow up service. I waited almost six months for a replacement cushion box and had to send 21 emails dating back to 11th May in order to eventually secure it. Awful customer service. I shall not be purchasing nor recommending Kettler products.”

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Posted 6 years ago

“The furniture is comfortable and sturdy. On the surface, it’s good quality. However, we received chipped chairs and the table started to rust slightly after just a few weeks. The table is now replaced but we’ve now received 6 replacement chairs, all of which have been dented or chipped on arrival. It’s been a shocking experience and we’re still waiting for another set of new chairs, months after originally purchasing the set. I would never purchase a Kettler product again.”

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Posted 6 years ago

“Panther couriers need to be dismissed as your courier they messed me around 4 times and a driver spat on my drive NOT HAPPY”

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Posted 6 years ago

“Received my replacement furniture but the table had been lost, still no table and still no response from them not happy. The replacement items do not look as good quality as the originals so expect them to go just as rusty in no time!”

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Posted 7 years ago

“Customer service absolutely lousy Wouldn't recommend”

Helpful Report

Posted 7 years ago

“When you spend GBP2800 on "quality" garden furniture from Kettler you expect both quality service and quality product, right? - Poor service - Bent, unusable, over-sized parts - Terrible build quality - Clearly no quality control happening Well, 14 days after ordering (after profuse nagging - we were initially informed it may take 12-14 weeks to deliver when we first called; something we were not told when we purchased it, by which time summer would be long over), the furniture arrived. They dumped it all wrapped up and left (leaving us to deal with enough packaging to fill my car 4 times over), including a heavy duty box the same size as the car itself. POOR service for an expensive brand. After a hour of two of us working at it we finally undid all the packaging and I started putting the table together. Now this literally just required screwing on two table legs and a panel between them for strength. Immediately I see that 5mm thick cast iron flange to attach the one leg to the table top was obviously and horribly bent (completely unusable). Being 5mm cast iron and wrapped in a small warehouse worth of packaging, this could only have been during manufacture, or at least before packaging. It is plainly obvious, so there is clearly no quality control. Further, even if I could attach the leg to the table, the panel between the legs was too long to fit! This is wicker furniture done around solid cast iron frames. Meaning they literally got the frame measurements wrong. Again, why is the quality control? To top it off, the middle legs of the pre-assembled couch are too short. AGAIN, terrible quality and clearly no quality control. This is not a car. Making these frames is about as simple as engineering could possibly get. It truly amazes me how poor this quality was. As an engineer myself, I cannot understand how all of this happened and wasn't picked up. In summary, the wicker itself is great but the service is lousy, the terrible build of the frames it truly unbelievable and there is clearly no quality control going on. Whatever you do, DO NOT let the delivery guys leave until you have checked it all fits together.”

Helpful Report

Posted 7 years ago

Hi Tyler, we are sorry to hear about your issues regarding your Kettler garden furniture. Our after sales team will be in contact with you regarding your problem.

Posted 7 years ago

“I did not realise it was possible to sell paint in such small quantities. £8 for a "thimble-size" amount is just ridiculous!”

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Posted 7 years ago

“The covers we purchased have torn . I contacted the company and had no response”

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Posted 7 years ago

Hi, thank you for your feedback. We appreciate all reviews from customers so we can improve our service. We did send you an email on the 2nd January. If you are unable to locate this email please call us on 01527 591901 and we can help you with your issue.

Posted 7 years ago

“This paint is listed as "2 per transaction" but the package only contained 1 tiny bottle. A charge of £8.00 was outrageous for 1 tiny bottle.”

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Posted 7 years ago

Hi Helen, thank you for your feedback on our Touch-Up paint. We have improved the description on our website to make this information clearer. We apologise for any inconvenience.

Posted 7 years ago

“£8 for a tiny dribble of paint - complete rip off.”

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Posted 7 years ago

Hi, we are sorry you were not satisfied with the price of our touch-up paint. We take all comments on board and will look into how we can improve this.

Posted 7 years ago

“Order completed on the 3rd July but goods did not arrive until 14th July due to the order not being processed properly. Had to ring to istablish this from your customer services!”

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Posted 8 years ago

Hi, thank you for reviewing our spares service at Kettler. We apologise for the error in processing your order and will use your comments to improve our service. Many thanks, Kettler.

Posted 8 years ago

“Since I ordered a replacement net a week ago, other than an email to say my payment had been authorised and this request to rate the service, I have heard nothing. Now looks like it won't be received in time for our garden party on Saturday. Very disappointing. Surprised I have been asked to rate the service before goods have received.”

Helpful Report

Posted 8 years ago

Hi Sarah, Thanks for your review. We apologise for the wait you have experienced with your spare part. This will be sent out today. If you have any queries, please call our spares department on 01527 588 981.

Posted 8 years ago

“Kettler are brilliant but have just asked me for a review before the item has arrived so lets not get ahead of ourselves. ;)”

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Posted 8 years ago

Hi, We hope your item has arrived or will be arriving very soon. When it does please come back and let us know your review of your service. If you do have any issues please contact our after sales department on 01527 591901.

Posted 8 years ago

“At the time of writing (5.25 pm on Tuesday 18th April 2017) the goods have not arrived. There seems little point in reviewing them beyond praising the alacrity of whatever function within Kettler solicits reviews. Hopefully, the goods will arrive tomorrow. Please chase them up.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Kettler. Due to the bank holiday weekend the processing of the spares orders would have been put back. The item should be with you shortly. If you have any further problems please do not hesitate to call our sales team on 01527 591901. Many thanks.

Posted 8 years ago

“Still waiting for the delivery of my new table tennis net. Where is it? When can I expect it to arrive?”

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Posted 8 years ago

Hi Crawford, we apologise for the wait you have experienced in getting your spare part. We will make sure you get your item as soon as possible. Thank you for your feedback. We are looking into ways to make sure this does not happen again, in the future.

Posted 8 years ago

“Sent order back as I ordered the wrong items awaiting refund .”

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Posted 8 years ago

Hi Joanne, We are sorry to hear about your bad experience buying Kettler spare parts. If you would like to speak to someone to order the correct items, please contact our spares department on 01527 588 981 for assistance.

Posted 8 years ago

Kettler is rated 4.4 based on 2,485 reviews