Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,095 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,095 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

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“Some outdoor furniture products require at least annual refinishing, which was not clear at time of purchase. The products required to do this maintenance are only available from Kettler and not from normal (even Kettler) stockists. They are premium priced. Their on-line ordering system is well-nigh dysfunctional - slow dispatch, incomplete labelling causing delivery issues. Simple product took several attempts and several weeks for delivery. Neither Kettler nor its delivery agents actively monitor and progress delivery.”

Helpful Report

Posted 3 weeks ago

Dear John,Thank you so much for taking the time to provide feedback on your experience with Kettler. We truly appreciate your honest input, as it helps us to improve our services and products. We sincerely apologise for the issues you encountered regarding the annual refinishing requirement for some of our outdoor furniture products. We understand that this information should have been made clearer at the time of purchase, and we apologise for any confusion or inconvenience this may have caused. We also acknowledge your frustration with the availability of maintenance products, which are currently only accessible through Kettler and not from our regular stockists. We understand that premium pricing can be a concern and we apologise for any inconvenience this may have caused you. Furthermore, we apologise for the difficulties you faced with our online ordering system, including slow dispatch and incomplete labeling leading to delivery issues. We understand that this has been a source of frustration during your order process and we sincerely apologise for any inconvenience caused. We are committed to addressing these issues and would greatly appreciate any suggestions you may have on how we can make improvements. Your feedback is invaluable to us, and we are determined to rectify these shortcomings to deliver the exceptional service you deserve. Once again, thank you, John, for sharing your experience with us. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 2 weeks ago

“Prompt delivery”

Helpful Report

Posted 3 weeks ago

Dear Andy,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Kettler. Prompt delivery is something we strive for, and we're glad that it met your expectations. Your satisfaction is our top priority, and your feedback fuels us to keep improving. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and hope to serve you again soon.

Posted 2 weeks ago

“Can't complain about delivery time and the product is of good quality”

Helpful Report

Posted 4 weeks ago

Dear Tom,Thank you so much for your amazing 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you are satisfied with your experience. We are thrilled to know that you can't complain about the delivery time and that the product itself is of great quality. It means a lot to us to receive such positive feedback. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to provide you with exceptional service and top-notch products. Once again, thank you for your kind words and for choosing Kettler!

Posted 2 weeks ago

“I ordered it, it arrived what more is there to say”

Helpful Report

Posted 4 weeks ago

Dear Nick,Thank you so much for your 4-star rating of Kettler! We truly appreciate your feedback and support. We are thrilled to hear that your order arrived promptly. Your trust in us means a lot, and we are grateful for your business. Once again, we appreciate your kind words and hope to serve you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 2 weeks ago

“Bought items on line which was fine and delivery was scheduled. Missed the delivery as no time slot given on the day. Ch old not get hold of TNT / FEDEX to rearrange delivery do I think you need to look at that as the delivery let you down for me - otherwise excellent!”

Helpful Report

Posted 4 weeks ago

Dear Paul,Thank you so much for awarding Kettler with a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you were satisfied with our service. We apologise for any inconvenience that you experienced with the delivery. We understand how valuable your time is and we are truly sorry for the missed delivery due to the lack of a specified time slot. Your feedback is essential to us, and we will definitely take a closer look into this matter to ensure a smoother delivery process in the future. Once again, thank you for your support and for choosing Kettler. We look forward to serving you again soon!

Posted 2 weeks ago

“Wrong items delivered but customer services were excellent and the correct items will be delivered shortly”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Kettler. We truly appreciate your kind words and are thrilled to hear that we have been able to meet your expectations. We are sorry to learn that the wrong items were sent however, we are pleased that this was quickly resolved. Should you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our dedicated team is always here to help, and we would be more than happy to assist you in any way we can. Once again, thank you for your valuable feedback. We look forward to continuing to serve you and ensuring your satisfaction.

Posted 2 weeks ago

“Just find I confusing to get an email saying the order is on its way, as part of your order closure process, when the items were delivered weeks ago!”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to leave us a 4-star rating for Kettler! We truly appreciate your support and your feedback. We apologise for any confusion caused by the email you received stating that your order was on its way, even though the items were delivered weeks ago. We understand how this could be frustrating, and we will definitely look into improving our order closure process to avoid such instances in the future. Once again, thank you for choosing Kettler and for sharing your experience. We hope to serve you even better in the future.

Posted 2 weeks ago

“Great range of garden furniture, I bought the coloured oil to refresh the wood on the garden table & arms of the chairs. The oil worked really well, soaking in & restoring the wood to new.”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to give us a fantastic 5-star rating, we truly appreciate it! We're thrilled to hear that you had a positive experience with our Kettler products and that the coloured oil was effective in refreshing the wood on your garden table and chairs. It's great to know that the oil worked well, fully soaking in and restoring the wood to its original glory. We hope you continue to enjoy your newly rejuvenated garden furniture, and please don't hesitate to reach out if you have any further questions or concerns. Thank you again for your support!

Posted 2 weeks ago

“There was an issue with the order but as soon as this was pointed out, the issue was rectified and the goods arrived promptly”

Helpful Report

Posted 4 weeks ago

Dear Roger,Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We sincerely apologise for the small issue that occurred with your order. However, we are delighted to know that as soon as it was brought to our attention, our team swiftly rectified the problem. Our aim is to provide prompt and efficient service, so we're thrilled to hear that the goods arrived promptly once the issue was resolved. Your satisfaction is our top priority, and your feedback reaffirms that we are on the right track. We can't thank you enough for choosing Kettler, and we hope to serve you again in the near future.

Posted 2 weeks ago

“You did ship me the incorrect Elba bench sofas - but the manner in which you have handled this has been first class - thank you. Outside of this all has been incredibly easy as well. Also the quality of the furniture has been first class - I was concerned about the installation but it was relatively easy.”

Helpful Report

Posted 4 weeks ago

Dear Fiona,Thank you so much for taking the time to leave us a fantastic 5-star rating for Kettler! We greatly appreciate your support and are thrilled to hear that you've been satisfied with our products and services. We sincerely apologise for the error in shipping the incorrect Elba bench sofas. However, we are delighted to know that you have been impressed with how we handled the situation. Your kind words mean a lot to us, and we're glad that we were able to resolve the issue to your satisfaction. We're also thrilled to hear that your overall experience with us has been incredibly easy. We understand that installation can sometimes be a concern, but we're glad to hear that it was relatively simple for you. Once again, thank you for your support and for choosing Kettler. We strive to provide first-class products and service to our customers, and your 5-star rating reaffirms that we are on the right track. If you have any further questions or require assistance, please do not hesitate to reach out.

Posted 2 weeks ago

“Protecting cover too big !! Blows off need to tuck material under legs”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to share your thoughts and experiences with our Kettler product. We truly appreciate your feedback and apologise for the inconvenience you faced with the protecting cover being too big and blowing off. We understand how frustrating it must have been to constantly tuck the material under the legs however, we have not seen this before so are you sure that you have purchased the correct cover for what product you have? Please contact our team on 01527 588997 to discuss this further as we have not experienced this issue with this cover before.

Posted 2 weeks ago

“I bought the 3 by 4 metre parasol. It is beautifully engineered. The only thing I don’t understand is the central speaker/light system. For me, it’s superfluous and would have preferred it to have been an optional extra. Also, it seems that you have to remove the system each time you close the parasol which is a faff. Overall, I am very happy with the product and am looking forward to some sun!”

Helpful Report

Posted 4 weeks ago

Thank you, David, for your amazing 5-star rating of Kettler! We sincerely appreciate your feedback. We're thrilled to hear that you found our 3 by 4 metre parasol beautifully engineered! We understand your concern regarding the central speaker/light system, and we appreciate your suggestion for it to be offered as an optional extra. We'll definitely consider this for future improvements. Regarding the inconvenience of removing the system each time you close the parasol, we apologise for any hassle caused. Nonetheless, we're delighted that you're overall very happy with the product and eagerly awaiting some sun! Thank you once again for choosing Kettler.

Posted 2 weeks ago

“The Copper Pendant Patio Heater is made to a lovely quality but the power lead is too short and we now have to get an electrician to fix this problem.”

Helpful Report

Posted 4 weeks ago

Hi Julie,Thank you so much for taking the time to share your feedback about Kettler! We really appreciate it. We're sorry to learn that the chord length is a little shorter than your requirements however, this is of standard length and we are sure with a little help from an electrician you will be able to enjoy using the heater in the place you wish to use it. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.

Posted 2 weeks ago

“All outdoor furniture is way overpriced, especially single items, so would only buy in a sale of at least 50% off. Purchased Palma day bed which seems well put together and good quality. Delivery packaging is very good, so at least stuff arrives in the expected state.”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to share your positive experience with Kettler! We greatly appreciate your 4-star rating and are thrilled to hear that you found our Palma day bed to be well put together and of good quality. We understand that outdoor furniture prices can often be high, and we appreciate your suggestion of waiting for a sale. We also take pride in ensuring that our delivery packaging is top-notch, ensuring that your order arrives in the expected state. Your satisfaction is our utmost priority, and we are glad to hear that we met your expectations in this regard. Once again, thank you for choosing Kettler, and we look forward to serving you again in the future.

Posted 2 weeks ago

“Very quick delivery and updates on dispatch & delivery.”

Helpful Report

Posted 4 weeks ago

Thank you so much, Lorainne, for your outstanding 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service. We also appreciate your kind words regarding our very quick delivery and updates on dispatch & delivery. Rest assured, we will continue to offer efficient and timely deliveries, keeping you informed every step of the way. Thank you once again for choosing Kettler, and we look forward to serving you again in the future!

Posted 2 weeks ago

“Kettering great service and products. Not happy with chosen delivery courier”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to leave us a 5-star rating for Kettler. We truly appreciate your kind words and support. We are thrilled to hear that you are satisfied with our great service and products. However, we would like to apologise for any inconvenience caused by the chosen delivery courier. Customer satisfaction is our utmost priority, and we value your feedback as it helps us improve our services. Thank you once again for your positive review, and we hope to serve you even better in the future. Best regards, Kettler Team

Posted 2 weeks ago

“Kettler Palma Day Bed. From ordering to delivery was very quick. Delivery partner placed it where I wanted it and were very pleasant. Nice to be able to buy something that doesn’t need to have some kind of assembly once it arrives. Only downside was that a bolt was missing from the centre armrest/table. I contacted aftersales and sent a picture of an identical bolt. Kettler identified it and sent me a bolt by first class post the next day. I also purchased the rain cover and with the incessant rain and very strong winds I think that was a good idea. The cover has vents on the sides which allows the wind to escape and stops the cover ballooning and trying to fly away. Excellent product and service, thank you Kettler.”

Helpful Report

Posted 4 weeks ago

Dear Chris, Thank you so much for your incredible 5-star rating of Kettler! We are thrilled to hear that you had a fantastic experience with us, from the quick ordering to the prompt delivery. We are glad that our delivery partner placed the Kettler Palma Day Bed exactly where you wanted it, making the process even more convenient for you. We are sorry to hear about the missing bolt from the centre armrest/table, but we are pleased that our aftersales team was able to swiftly assist you in identifying and replacing it. Customer satisfaction is our top priority, and we are always here to help resolve any issues that may arise. We are delighted to hear that you also purchased the rain cover and found it to be a great idea considering the incessant rain and strong winds. The vents on the sides are designed to allow the wind to escape and prevent the cover from ballooning or flying away. We are glad that this feature met your expectations. Once again, thank you for your kind words and for choosing Kettler. Your support is greatly appreciated, and we are delighted that you are pleased with both our product and service. If you have any further questions or need assistance, please do not hesitate to reach out to us.

Posted 2 weeks ago

“Kettler responded well when something went wrong, replying to messages and sending a quite big spare part. The instructions could be improved. Two lengths of bolt are supplied but the instructions don't say which should go where. And the table legs have holes on one side only for fixing a crosspiece. Not mentioned in instructions. These holes need to face *inwards* so the next piece can be bolted on. (I did this wrong and had to reassemble.)”

Helpful Report

Posted 4 weeks ago

Thank you, for your 4-star rating of Kettler. We appreciate your feedback and are glad to hear that we responded well when something went wrong. We strive to provide excellent customer service and ensure that our customers are satisfied. Your comment about the instructions has been duly noted, and we apologise for any confusion caused. Rest assured, we will work on improving them for future customers. Thank you for bringing this to our attention, and we hope you continue to enjoy your Kettler product.

Posted 2 weeks ago

“Products very high quality. However, I asked a question on your website over a week ago and still have not received a reply”

Helpful Report

Posted 4 weeks ago

Dear David, Thank you so much for taking the time to rate Kettler with 4 stars! We truly appreciate your support and feedback. We are delighted to hear that you found our products to be of very high quality. We strive to maintain the highest standards in delivering top-notch products to our valued customers like yourself. Furthermore, we sincerely apologise for the delay in responding to your question on our website. Are you able to forward us your question to sales@kettler.co.uk and we will gladly respond asap to you Thank you again for your positive rating and for bringing this matter to our attention. We value your feedback and are constantly striving to improve our customer service.

Posted 2 weeks ago

“Excellent service and excellent products, quick delivery, highly recommended.”

Helpful Report

Posted 4 weeks ago

Dear Alistair, Thank you so much for giving us a glowing 5-star rating for Kettler. We are thrilled to hear that you had an excellent experience with our service and products. "Excellent service and excellent products, quick delivery, highly recommended." Your recommendation means the world to us, and we appreciate your kind words. We always strive to provide top-notch service, along with high-quality products, ensuring a delightful shopping experience for our valued customers like you. Thank you once again for your fantastic review and for choosing Kettler. We look forward to serving you again in the future.

Posted 2 weeks ago

Kettler is rated 4.4 based on 2,095 reviews