“A lot of confusion I was told my trainers had been dispatched on 3 different days. I paid for express delivery but they took a week. After chasing it up I was given the wrong DPD tracking number and told I would be refunded for the shipping but that never happened. Trainer wise they are very nice and my daughter really likes them its just a shame all the stress trying to sort everything out.
I don’t want to add any photos of emails/ social media messages but I just feel it needs tidying up with online sales as I’ve heard the in store service is brilliant.”
We sincerely apologise for the inconvenience you've experienced. It seems there were unforeseen issues with the shipment process, resulting in delays and frustration. We acknowledge the error with the DPD tracking number and failed refund for the shipping fee. Rest assured, we've taken corrective actions, and your express shipping fee has been waived as a gesture of goodwill. We appreciate your understanding and value your feedback. If you have any further concerns, please feel free to reach out to our customer support team.
Thank you so much for your 5 star rating of KershKicks, Cheryl! It's great to hear that you love the quality of our product and had an amazing fast delivery. We really appreciate your support!
We sincerely apologise for any inconvenience you've experienced. Our records indicate that your parcel, as confirmed by photographic evidence from our carrier DPD, was delivered and received by you at 12:06 on December 21st.
We understand the frustration of not receiving a parcel despite the delivery notification. If you have further concerns or require additional clarification, please don't hesitate to reach out to our customer services team at sales@kershkicks.co.uk. We are committed to resolving this matter promptly.
Thanks for the amazing 5 star rating, Jevan! We're so glad you had a great experience ordering your pair of Uggs for Christmas. We pride ourselves on providing fast and efficient service. We look forward to seeing you again soon!
Thank you so much for the 5-star rating, Jesse! We appreciate your kind words and are so pleased that we had the Broken Planet hoodie you've been looking for.
We apologise for any inconvenience caused by the one-day delay, which was attributed to our carrier's high Christmas demand. We're actively addressing these challenges to enhance our services. Your feedback is crucial, and we'll strive to ensure a smoother experience in the future.
Thank you so much, Pempho, for the 5-star rating on KershKicks! We really appreciate your loyalty and are glad to know that you can always count on us. 10/10 – that's a rating we'll take! Thank you for being a loyal customer.
Thank you so much Jack for your amazing 5 star review of KershKicks. We always strive to ensure our customers are completely satisfied, and we are delighted that your brother was so excited with his gift! We really appreciate your loyalty, it means a lot to us.
“Ordered for in store pick up and was ready to collect day after purchase, was quick easy and the staff where very helpful ask if I would like to try the jacket on before packing it away for me”
Thank you, James, for your 5 star rating of KershKicks! We appreciate you taking the time to rate us. We're so glad you had a quick and easy experience with us when you ordered for in-store pick up. It sounds like our staff were very helpful in making sure you were happy - we're glad you had the opportunity to try the jacket on before packing it away. Thanks again for your feedback - it's always greatly appreciated here at KershKicks!
Thank you so much, Callum, for your 5 star rating of KershKicks! We're glad you appreciated the excellent condition of your purchase, and we know your father will be thrilled to open them on Christmas Day!
Thank you so much Kyle! We're pleased to hear that you had another great experience with KershKicks! We pride ourselves on great delivery time and we look forward to seeing you again for another order in the future.
Thank you, Tracey, for your 5 star rating of KershKicks! We are delighted to know that we are easy to do business with, we pride ourselves on quick delivery, and providing a great service. We appreciate your feedback and your business.
Thank you Kelly for your 5 star rating of KershKicks! We really appreciate your feedback and we are glad to know that you had a great experience with our product and service. We are also glad to hear that you are satisfied with the quick delivery and quality of our products. We thank you for choosing KershKicks and hope to see you again!
