“Easy to order, delivered swiftly and product purchased was very well packaged, not like some items from other companies. All good, first time I’ve used KershKicks but I will use again”
“I’ve purchased several pairs of trainers from Kersh Kicks, and they’ve always been exemplary to deal with. Their prices are invariably better than their competition, the products arrive as advertised, and they also refund efficiently for returned goods. I also reached out to the company regarding authentication of trainers which I’d purchased elsewhere online, and they replied swiftly offering to assist me. They’ve earned their excellent reputation, and my experiences with them have proven befitting of that”
“Happy with the guys who served me, had them in store and was still able to order online to use my discount code and still got my order instantly. So things went smoothly.”
Thanks for the fantastic review, Peter! We're delighted to hear you were happy with our range, service and value. We really appreciate your support and hope to see you again soon!
“Trainers ordered weren’t suitable so had to send back. Cost of delivery from and returning to this company are prohibitive. Delivery cost £5.99 which is fine but the customer has to pay the return cost also. Return process is a nightmare. You have to generate a return and then wait for them to email you before they give you a return address. I emailed them after 24hrs as I hadn’t heard anything and was keen to get the item in the post. They did respond quickly to the email and gave me return address. Cost of returning the item was £14.99 as they recommended having the item registered and insured. Unfortunately I won’t be ordering from the company again.”
Hi Karen,
We're sorry to hear that the trainers weren't suitable and that you were disappointed with the returns experience.
Whilst the vast majority of our returns are processed smoothly through our returns portal, we appreciate that waiting for return authorisation and address details may have felt frustrating when you were keen to send the item back promptly.
For clarity, our returns policy is clearly outlined on our website prior to purchase. This explains that online purchases can be returned within 14 days of receipt, that customers are responsible for return postage costs, and that returns must first be submitted through our returns portal for approval.
We would also like to clarify that the £14.99 cost you mention was not a charge made by KershKicks. Return postage is arranged and paid for directly by the customer with their chosen courier. Whilst we recommend using a tracked and insured service for protection, customers are free to select the service that best suits their requirements .
We're pleased to hear that our team responded quickly to your email and were able to provide the return information you needed. Customer service is something we take seriously, and we're glad we could assist promptly.
Although we're sorry that this experience has meant you don't wish to shop with us again, we appreciate your feedback and wish you all the best in the future.
Thanks for the fantastic review! We're thrilled to hear you had a great experience with our customer service. Your recommendation means a lot to us, and we look forward to welcoming you back soon!
Thanks for the 5-star review, Kyle! We're pleased to hear you found our service quick and great. We really appreciate your support and hope to serve you again soon!
Thanks for the great review, Sunil! We're delighted to hear you were happy with both the delivery speed and our customer service. We look forward to serving you again in the future!
Thanks for the 5-star review, Ryan! We're glad you were happy with our service and quick dispatch. We really appreciate your support and hope to see you again soon!
Posted 1 week ago
Thanks for the 5-star review, Ryan! We're glad you were happy with our service and quick dispatch. We really appreciate your support and hope to see you again soon!
Thanks for the 5-star review, Aaron! We're glad to hear you're enjoying the comfort of your new shoes. Thanks for your support, and we hope to see you again soon!
Thanks for the continued support, Gregg! We're delighted to hear we've been consistently delivering a great experience. We really appreciate your loyalty! 👌
Thanks for the 5-star review! We're pleased to hear everything went smoothly and that you're happy with your purchase. We appreciate your trust in us and hope to see you again soon!
Thanks for the 5-star review, Gerry! We're delighted to hear the purchase was smooth and your order arrived quickly. Enjoy your new pair, and thanks for your support! 🚚
Thanks for the fantastic review, Jack! We're delighted to hear you've consistently had a great experience with our dispatch times and communication. We really appreciate your continued support!
Thanks for the 5-star review, James! We're delighted to hear you were happy with the quick dispatch and delivery. We appreciate your support and hope to see you again soon!
