We sincerely apologise for the inconvenience caused by the mix-up with your recent order.
Thank you for bringing this to our attention. We have received your return request and want to assure you that resolving this matter is our top priority.
To expedite the process, we have emailed you a free returns label. Once we receive the incorrect pair of shoes, we will promptly dispatch the correct size. As a gesture of goodwill for the inconvenience caused, we're also providing a 10% discount for this order once the shoes are returned.
We understand how frustrating this situation is, and we appreciate your patience as we work to rectify it. If you have any further questions or concerns, please don't hesitate to reach out to us at sales@kershkicks.co.uk
Thank you for your understanding.
Thank you so much Lisa for giving our KershKicks a 5 star rating! We are so thrilled to hear that our shoes are good in quality and that they arrived when they said they would! We really appreciate your feedback.
Thank you so much Peter for your amazing 5 star rating of KershKicks! We are so pleased that your order came quickly and that the exchange process was so easy for you - we're glad you're now happy with your order.
Thank you so much for your 4-star rating of KershKicks, Patrick! We're glad that your order was delivered on time. Your satisfaction is our top priority and we are glad to hear that we delivered.
Thank you so much for the wonderful 5-star rating, Oliver! We really appreciate you as a loyal customer and are glad to hear that your experience was a positive one. We appreciate your support and kind words!
Thank you, Oliver, for your amazing 5 star rating of KershKicks! We really appreciate your positive feedback and loyalty. It means so much to us that you have been a satisfied customer.
Thank you Julie for your fantastic 5 star rating! We are delighted to hear that you are happy with our excellent service and prompt delivery. We truly appreciate your positive feedback! Thank you.
Thank you Lewis for your 5 star rating of KershKicks! We're glad that you found your experience with us very easy and super quick. Thank you for your support!
“Incorrect shoe size sent out returned the item was told my returned goods were received and the correct size was to be sent out the following day still no goods have been delivered on day four and after sending numerous emails with no response I am becoming a little concerned if I will ever receive my order .”
We sincerely apologise for the inconvenience you've experienced with your recent order. We understand the frustration caused by the incorrect shoe size, and we want to assure you that we are actively working to resolve the issue.
We acknowledge the error in sending a size 6 instead of the requested size 3. We will process your return, once the shoes are returned and have provided a free shipping label. We and are currently awaiting the arrival of the correct size in our store. Once received, we will promptly dispatch your order with the correct size.
As a gesture of goodwill, we have refunded the original shipping fee, and a 10% discount has been applied to your order. We appreciate your patience during this process, and we assure you that we are making every effort to expedite the shipment of your correct order.
If you have any further concerns or questions, please feel free to reach out to our customer service team sales@kershkicks.co.uk. We apologise for any inconvenience caused.
Thank you, Nayeem, for your 4 star rating of KershKicks! We are so pleased to hear that the delivery was quick. It's our aim to provide a great service.
Thanks Jak for your 5 star rating! We're so glad to hear that you had a great delivery experience and that our website was very easy to access. We really appreciate your kind words and support!
“Excellent customer service & speedy delivery.
Unfortunately we had to return the shoes as they were too big. Even the returns process was easy - money was refunded into my account the following day!
Not my first purchase & certainly won’t be my last
10/10…”
Thank you Caroline for your 5 star rating of KershKicks and also for your loyalty to us as a customer. We are also pleased to hear that even with the return, our customer service and speedy delivery process were top-notch in your eyes. We look forward to having you as a customer again soon.
Thank you Manrik for your 5 star rating of KershKicks! We appreciate your kind words and are glad to hear that you are satisfied with our top quality service
We apologise for the inconvenience you've faced. According to DPD, your parcel was delivered at 10:54 on Thu, 23 Nov 2023. We're sorry if this information was unclear. Any further issues please reach out to our customer services team sales@kershkicks.co.uk
We apologise for any inconvenience you've faced with your recent order. Our records confirm DPD delivered your parcel on November 23rd at 14:59. We are actively investigating the discrepancy and acknowledge the delay in responding to your emails.
Please share additional details or concerns, and we'll swiftly address them. Contact our customer service team at sales@kershkicks.co.uk.
We value your continued trust and appreciate your patience.
Thank you, Katy, for your 5 star rating of KershKicks! We are so glad to hear that you enjoyed the great quality and fast delivery of our products - we really appreciate your support.
“Excellent service, had no problem with my order, this is part of ny grandsons christmas, can't fault use in anyway from irdering to delivery. Fantastic.”
Thank you Jacqueline for your amazing 5 star review of KershKicks! We are glad to hear that you had no problems with your order and we hope your grandson loves his Christmas gift. We really appreciate your amazing feedback and are so glad you are satisfied with our excellent service!
