Dear Gary,
Thank you for sharing your experience. We’re pleased to hear that the item initially met your needs. We’ve already approved your return, so all you need to do is send it back to us at your earliest convenience, we do not issue returns labels. If you have any further questions or need assistance with the return process, please don’t hesitate to contact us at returns@kershkicks.co.uk . We appreciate your business and your understanding.
Best regards,
Kersh Kicks
“After trying to find a email adress to get in touch with you my order arrived after 5 days but I had to ask about it think someone forgot to post out as I ever had any emails to let me know when was being delivered until I email it . But it arrived and I’m happy with the trainers”
Thank you for sharing your feedback, Lucy. We apologise for any inconvenience caused by the delay in communication regarding your order. Your satisfaction is important to us, and we’re glad to hear that your trainers arrived and that you’re happy with them. We’ll use your feedback to improve our communication processes in the future. If you have any further questions or concerns, please don’t hesitate to reach out.
Dear Jackie,
We apologise for the oversight and any inconvenience caused. We’re glad to hear that you’re enjoying the hoodie, but we understand the disappointment of not receiving all the items you ordered. Rest assured, we’ll send out the missing key rings in tonight’s post. Thank you for bringing this to our attention, and once again, we apologise for any inconvenience this may have caused.
“My experience has been very good. Delivery was quick and love the product however there was a slight issue with the stitching where it looks damaged and I have emailed but heard nothing back.”
Hi Megan!Thank you so much for taking the time to provide feedback on your experience with KershKicks. We appreciate customers who share their thoughts, as it helps us improve our services!
Our customer service team is investigating this and will be in touch to offer you a solution within the next 24hours. You can contact them at returns@kershkicks.co.uk
Apologies for the inconvenience, we assure you we want to make this right for you
“Communication after purchase was pretty poor. Understandably yous are very busy giving the time of year but on confirmation it stated delivery would be 2-3 Working days. I then had no contact from yourselves until i emailed on the Wednesday 3 working days later and i was then informed my trainers were being sent next day delivery. Very happy with my purchase overall but felt communication was pretty poor.”
We apologise for any communication lapses you experienced post-purchase. We understand the importance of timely updates and regret any inconvenience caused. Due to high seasonal demand, our response time was affected, and we appreciate your understanding. We're pleased to hear you're satisfied with your purchase and will take your feedback into consideration to enhance our communication process. If you have any further concerns or questions, please don't hesitate to contact us.
We apologise for the inconvenience you've faced. According to DPD, your parcel was delivered at 10:54 on Thu, 23 Nov 2023. We're sorry if this information was unclear. Any further issues please reach out to our customer services team sales@kershkicks.co.uk
“I would leave a good review. If I got the shoes. I paid extra for delivery so I got them next day. They never came and DPD the great delivery service it is tried to deliver them on Monday. What I missed because I was at work.
So they took them to a locker and I'm meant to have got a pass code to get them out, but I never received any pass code so my shoe have been stuck in the locker for 4days now.
And after ringing DPD 4 times and getting told different stuff and messed around on the 5th time off ringing they just turned Around and said there is nothing we can do and to contact you guy what I have done with no response yet.
I know not your fault but this is not the 1st time I have had issues with buying off you and DPD messing up.
So yer paid for shoe that are now stuck in a locker I can't get in to. I'm out off pocket and no shoes so great I guess.
I have also email”
We apologise for the frustrating experience you've had with the delivery of your order and the subsequent complications with DPD. We understand your frustration, and we want to help resolve this matter to the best of our ability.
Firstly, we appreciate your understanding that this situation is beyond our direct control. We have been in touch with DPD regarding the return of your items and are actively working to resend them to you promptly.
Our customer support team has been alerted to your situation and have already reached out to you directly to resolve this issue. We value your cusom and are committed to ensuring you receive the products you paid for in a timely and hassle-free manner.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
“Items as described extremely happy. However I Ordered two pairs of trainers which were sent out in two parts, unfortunately I didn’t receive a notification this would be the case or a reply when I asked where the 2nd pair of trainers were when I contacted the email address given or the social media platforms you guys have. Thankfully the 2nd pair were delivered (6 days) after the 1st pair even though I had paid for the express 1-2 day delivery”
Hi Oliver,
Thank you so much for taking the time to leave us your feedback on KershKicks.
We are committed to delivering a high quality experience with each purchase and are always aiming to make our service even better. We take pride in providing both the best products and top-notch customer care.
Please do not hesitate to reach out if you need any help with your future orders or have any other inquiries. We hope you have a great day!
Best,
Kersh Kicks
“All good with the trainers however communication could be better. There is no contact telephone number and emails go unanswered for days. Trainers arrived from a third party seller which I wasn't expecting and the packaging wasn't the best but all ok otherwise.”
We apologise for the delay in lack of response to your emails. We have looked into your order and found that our carrier, DPD, attempted delivery twice. A calling card was left with instructions on how to rearrange delivery or collect the parcel.
We have been informed that the parcel is now on its way back to us. If you would like the order to be sent out again, please email returns@kershkicks.co.uk with your order number and confirmation of the delivery address. We will do our best to arrange for the delivery as soon as possible. If we do not hear from you within a reasonable time frame, we will issue a refund when the parcel is returned to us.
Once again, we apologise for any inconvenience and appreciate your understanding.
“Shoes have arrived after returning the originals.
Not great communication (None) after returning the shoes, but they have now been delivered. I have therefore revised my initial review.
If there was a telephone number for customers, it would definitely help.”
Hi we have processed your exchange and your new shoes were sent out to you yesterday and we notified you this was the case and have supplied the tracking number via email.
“2nd time going to KERSHKICKS Glasgow with my son, 1st experience was lot more welcoming than the 2nd, was a online collection 2nd time, was handed shoes that’s it, not a “do you want to try on or check them” ect nothing, think the 2 workers were to busy watching customers in the shop and getting payment from the customer before us which is totally understandable I guess, Great shop though.”
Hi, we are sorry to read your comments, we work hard to ensure our customers enjoy a great experience in our stores. We are always striving to make improvements and welcome your feedback I have passed your review to the store manager who will address it with he team.
“Was overall good and simple but what was poor was the lack of customer support when an issue can about. Only available by email which ghosted me several times. I had to write an extremely negative Google review to grab the attention of customer support. Other than that good price and what was expected.”
Thanks for sharing your feedback we are sorry your experience did not match your expectations. We work hard to ensure customer queries are replied to in a timely manner which is usually within 24 hours but we aim for sooner . Please rest assured we take your review seriously and will investigate what went wrong in this instance.
Please reach out if we can be of any further help
“Firstly the trainers are beautiful as expected... however given the price really disappointed the box is damaged, which is important given they r a present..... I messaged via onstage however no response 😕”
“Trainers arrived in good condition , unfortunately the box they arrived in was a complete mess , very disappointed considering the cost of the package”
“A surreal experience in truth. Ordered a pair of trainers, but received an odd pair, one of the trainer I had purchased and one of another random trainer. Sent them back and was refunded immediately for postage. Then had further correspondence that the trainers I had ordered had been checked and were sun damaged due to time spent on display, pictures received showed the extent of the damage, they were literally different colours. So requested a refund, then received news that a further pair had been found, and they were in perfect condition so I had these delivered . So eventually all worked out. went round the trees a few times. but eventually got there. These things do happen. and customer service throughout was excellent.”
