Hi Irma,
Thanks for your lovely review! We’re really glad to hear your son loves them — that means a lot. Appreciate you shopping with us and hope to see you again soon!
All the best,
The KershKicks Team
Hi Lee,
Thanks so much for the kind words! We're proud to be your trusted source for Labubu and really appreciate your support. Hope to see you back again soon!
Best,
The KershKicks Team
“Literally recieved an empty box due to improper packing (again!), reached out immediately with evidence and no response. Can someone get back to me? Thanks.”
Hi Victoria,
We're really sorry to hear your disappointment. It appears this review may have been submitted before our team was able to respond to your email — we’ve since been in touch and are actively working to resolve the issue.
Please understand that the problem occurred while the parcel was in transit with our courier, DPD, and was entirely out of our hands. Despite this, we have raised a full investigation with DPD and, once completed, we will be issuing you a refund out of our own pocket, as unfortunately couriers do not accept financial responsibility — even in cases where parcels appear to be tampered with or stolen.
Negative reviews significantly impact small businesses like ours, and we want to assure you that we are doing absolutely everything we can to make this right. When things go wrong in transit, we take it seriously and always act on behalf of our customers.
Thanks again for your patience and we hope to fully resolve this for you shortly.
– The KershKicks Team
Hi Sharon,
Thanks a lot for your lovely review! We’re glad to hear you had a great experience and appreciated the fast dispatch and authenticity. Your recommendation means the world to us!
Warm regards,
The KershKicks Team
Hi Sue,
Thank you so much for the kind words! We're thrilled to hear you had an amazing experience and we can’t wait to welcome you back again and again!
All the best,
The KershKicks Team
Hi Michael,
Thank you for the amazing feedback! We're thrilled to hear everything met your expectations and that you found the product genuine and original. We really appreciate your support.
Best regards,
The KershKicks Team
“Had actually never heard of the website until I was looking for a specific pair of trainers. Found what I wanted straight away and had my size. Delivered in time they said they would and trainers are perfect. Thank you”
Hi Nathan,
We really appreciate you taking the time to leave this review! We're glad you found exactly what you were looking for and that everything arrived right on time. Thanks for giving us a chance – hope to see you back again soon!
All the best,
The KershKicks Team
Hi Natalie,
Thank you for the lovely feedback! We’re so glad to hear your visit went well and that your mum enjoyed picking out her Labubu. We’ll be sure to pass your kind words on to the team.
Best wishes,
The KershKicks Team
Hi Samantha,
Thanks so much for your review! We're glad your purchase went smoothly and arrived on time – we appreciate the support!
Best,
The KershKicks Team
Hi Rizwana,
Thanks for your kind feedback! We're really pleased to hear you were happy with the service and delivery time. Hope to see you shop with us again soon.
Best regards,
The KershKicks Team
Hi Carlene,
Thanks so much for the kind words! We’re really pleased to hear you had a great experience and that your order arrived quickly.
All the best,
The KershKicks Team
Hi Christopher,
Thanks so much for your continued support! We're glad to hear your experience and delivery have been consistently spot on – it really means a lot to us.
All the best,
The KershKicks Team
Hi William,
Thanks so much for the great review! We're glad to hear you had a top class experience – hope to see you back again soon.
Best,
The KershKicks Team
