Thank you so much for your 5-star rating! We are delighted to hear that you were pleased with the price, selection, and delivery time for your purchase from KershKicks. We strive to make sure that each customer has a positive experience with us, so we appreciate your feedback!
Thank you so much for the great review and 5 star rating of KershKicks, Charlene! We really appreciate your feedback and are thrilled to hear that you had a fantastic experience. Thanks again for your 10/10 rating!
“Fast turn around, trainers came in perfect condition. Even helped post sale with trainer care couldn’t recommend more. Been in store and online and will be purchasing again in near future.”
“Product is great , correspondence was great, quick delivery and if you download the shop app you have full tracking at your fingertips . The only thing that let it down a little was the packing , when you spend £180 on a hoodie you would expect it be wrapped nicely . It came in a normal parcel bag .
Other than that great”
Thank you for your 4 star rating, Hollie! We are thrilled that you enjoyed the product quality, our correspondence, and the quick delivery. We are sorry that the packing let us down a bit, and we are working hard to make sure that our products are wrapped better in the future. Thank you again for your review.
Thank you so much, Ian, for your 5 star rating of KershKicks. We sincerely appreciate your loyalty and are glad to know that you had a prompt service and speedy delivery experience.
“Ordered on a Sunday waited over a week for delivery emailed with no response. Had to order from elsewhere so tried to contact for a refund. Emailed 5 times no reply, still waiting for a refund on order number 33183. Don’t bother ordering from here 1 - you’ll never get the trainers and 2 you’ll never get your money back!!!!!”
We apologise for the inconvenience you experienced with your order. We understand your frustration, and we'd like to shed some light on the situation in an effort to make things right.
Firstly, we want to acknowledge the delay in the delivery process. However, it's important to note that despite the delay we still managed to ship your order within the 3-5 day delivery period as per your shipping preference.
Upon investigating your case, you informed us that you no longer wanted the order, we promptly took action by contacting DPD to arrange for the item to be returned to us. This was done to ensure a smooth and efficient process for the return of the product.
Regarding your refund request, we understand that you initiated a case through PayPal, and we want to assure you that we are actively working to resolve it. Rest assured, we are committed to ensuring that you receive the refund you are owed as soon as possible but can only do so once the PayPal dispute is closed.
We value your feedback, and we are constantly working to improve our processes to prevent such incidents from happening in the future.
Thank you for your understanding and patience.
