“Terrible experience. Only way of contact is email. Ordered trainers that were delievered to the wrong address. Courier says the company that sent them needs to open an investigation. Kershkicks form of contact is email only and after emailing for the past month, not once have I had a reply. Avoid like the plague.”
We are reaching out to address the concerns you raised in your recent review regarding the delivery of your trainers.
Our records indicate that the parcel, delivered by DPD, corresponds accurately with the address provided during your order. We have proof of the delivery, and it aligns with the coordinates associated with your address.
We sincerely apologise for any inconvenience you've experienced and any miscommunication regarding the delivery. We take this matter seriously and are actively working with DPD to investigate any discrepancies.
Thanks so much Alan for the awesome 5 star rating of KershKicks! We're so glad you're happy with your order- especially with the super fast shipping! "Ordered Friday here Saturday! Beat that!" - sounds great! We're so glad to have exceeded your expectations.
Thank you so much, David, for your 5 star rating of KershKicks! We sincerely appreciate your kind feedback. We're so glad that you had a great experience while shopping with us!
Thank you, Vida! We are so pleased that you enjoyed our fast delivery and great service and that you gave us a 5-star rating for KershKicks. We look forward to you shopping with us again soon!
Thank you Sunjay for your 5 star rating of KershKicks! We are glad to hear that you had a great experience with us, especially with the quick delivery ! We appreciate your kind words and are thankful for your support.
Thank you so much, Linda, for your 5 star rating of KershKicks! We are so pleased you enjoyed our super quick service and were kept up to date on delivery. We really appreciate your feedback!
We appreciate you reaching out and expressing your concerns regarding your recent order from KershKicks. We understand the frustration that can arise when there are issues with delivery.
Our records indicate that your parcel was successfully delivered by DPD on November 15th. To provide further assistance and address any concerns you may have, we have photographic evidence of the delivery. We take the security and accuracy of our deliveries seriously, and we strive to ensure a smooth experience for all our customers.
If, despite this information, you still have not received your item, we recommend the following steps:
1. DPD Tracking: Verify the delivery status using the DPD tracking information provided. This will offer additional details about the delivery, including confirmation of the delivery location.
2. Contact Customer Service: If the issue persists, please reach out to our dedicated customer service team at sales@kershkicks.co.uk. They will promptly investigate the matter and work towards a resolution.
We understand the importance of your order, and we are committed to ensuring that you receive the products you purchased. Please do not hesitate to contact our customer service team for further assistance.
“Item received in great quality and was refunded delivery fee as item was not picked up by DPD courier for the expected date. Ben helped a lot with communication via IG but what would be nicer next time is having better communication channels.”
Thank you for taking the time to share your feedback with us. We're delighted to hear that you received your item in great quality and appreciate your understanding regarding the delivery situation.
We're glad to know that Ben was able to assist you effectively through Instagram. Your suggestion about improving communication channels is valuable to us, and we'll certainly take it into consideration to enhance our services. We strive to provide the best experience for our customers, and your input helps us identify areas for improvement.
If you have any further suggestions or concerns, please feel free to reach out. We value your business and look forward to serving you again in the future.
Thank you, Martin, for your five-star rating of KershKicks! We appreciate your positive feedback and your confirmation that our first class service and fast delivery were up to your standards.
Thank you so much for the 5-star rating of KershKicks! We are so glad that you appreciate the great trainers and swift delivery. We look forward to serving you again in the future.
Thank you so much for the 5 star rating of KershKicks, Ian! We really appreciate your support and loyalty. We're glad that you had an easy and quick service experience with us.
Thank you so much Fiona for taking the time to leave us a 5-star rating! We're so pleased to hear that your daughter loves the trainers and that you had an excellent service. We look forward to seeing you again for your Christmas orders!
“Bought grade a/b dunks I’ve been trying to get my hands on , fair price so I ordered and arrived the next day! A few more photos on the website would be beneficial but overall a great experience and would purchase agin”
Thank you so much for your 5 star rating, Lisa! We are so glad you were able to find the grade a/b dunks you had been looking for, at a fair price! We appreciate the feedback about having more photos on our website, and we will keep that in mind for future reference. Thank you for your purchase, and we hope to see you again soon!
Thank you so much for the 5 star rating, Cynthia! We really appreciate your support and loyalty. We are thrilled that you had a great experience with our fantastic service and enjoyed receiving next day delivery at no extra charge. Thank you again for your kind words and we look forward to continuing to serve you.
Thank you so much for your 5 star rating of KershKicks, Leanne! It's so great to hear that your order was delivered in 3 days and you would recommend us--we appreciate your kind words and look forward to your next order!
Thank you for reaching out. We understand your concerns. Our records indicate that your shoes were successfully delivered, as supported by photographic evidence from our carrier DPD.
