Sorry to hear about the delay in shipping, Seb. We apologise for any inconvenience this may have caused. We strive to provide the best customer service possible and we’re disappointed to hear that we fell short of your expectations. If there’s anything specific we can do to make it right, please let us know. We appreciate your feedback and will work to improve our service.
“Bought a pair of Jordan 4 sb pine greens as a gift for my son..took the payment and on the website just kept coming up order not fulfilled..emails and Instagram messages very slow on reply’s!!..my son went into the Glasgow and gave them my order..turns out the shoes they had where faulty and they had just sold the other size 8..which I thought should have been a replacement to the ones I’ve paid for..they never told me any of this on email or insta..great costumer service from glasgow store informing my son of what was going on…I got a email saying the trainers would be next day delivery and fee was waved came 2 days later..ask for a trainer key ring as a good gesture for my son told no probs never received it..tbh really dissapionted on the way it all went with kershkicks”
Dear Garry, Thank you so much for taking the time to share your feedback about your recent experience with KershKicks. We appreciate customers who provide us with valuable insights to help us improve.
Firstly, we want to sincerely apologise for the issues you encountered with your order. We understand how frustrating this must have been for you and your son.
We are also sorry to hear about the faulty shoes you received and the lack of communication regarding the unavailability of the replacement size. We should have kept you informed through email and Instagram about these developments.
However, we are glad to hear that our Glasgow store provided great customer service by informing your son about the situation.
Furthermore, we apologise for the delay in delivery and not receiving the trainer key ring we will arrange for our Glasgow team to send this out to you .
We do hope we will have the opportunity to serve you better in the future
Dear Ross,Thank you so much for taking the time to provide us with your feedback on your recent experience with KershKicks. We genuinely appreciate hearing about the experiences of our customers.
We are sorry to hear about the issues you encountered with your item. It is certainly not our intention for any product to arrive this way. We understand that this experience has made you question if the tee was pre-owned, but we can arrive you it was new. Please accept our sincere apologies for the inconvenience caused.
Warm regards,
KershKicks Customer Support
“A lot of confusion I was told my trainers had been dispatched on 3 different days. I paid for express delivery but they took a week. After chasing it up I was given the wrong DPD tracking number and told I would be refunded for the shipping but that never happened. Trainer wise they are very nice and my daughter really likes them its just a shame all the stress trying to sort everything out.
I don’t want to add any photos of emails/ social media messages but I just feel it needs tidying up with online sales as I’ve heard the in store service is brilliant.”
We sincerely apologise for the inconvenience you've experienced. It seems there were unforeseen issues with the shipment process, resulting in delays and frustration. We acknowledge the error with the DPD tracking number and failed refund for the shipping fee. Rest assured, we've taken corrective actions, and your express shipping fee has been waived as a gesture of goodwill. We appreciate your understanding and value your feedback. If you have any further concerns, please feel free to reach out to our customer support team.
We apologise for any inconvenience caused by the one-day delay, which was attributed to our carrier's high Christmas demand. We're actively addressing these challenges to enhance our services. Your feedback is crucial, and we'll strive to ensure a smoother experience in the future.
“Shoes were a bit of a mess, pen marks on them a lot of excess glue, which I can understand isn’t your fault but you wouldn’t be happy to receive a pair like this at the price you’re paying from the shop or online”
We're truly sorry to hear about your experience with our shoes. We appreciate your feedback, and we take the quality of our products seriously. We've already issued a refund to make things right for you. While we strive to maintain high-quality standards, occasional imperfections can occur during production. Your input is valuable, and it will help us improve our quality control processes. If you ever decide to give our products another chance, we hope you'll find an improved experience. Thank you for bringing this to our attention.
We apologise for the delay in the delivery of your order, especially when you had selected next day delivery. We understand how important it is for you to receive your purchase promptly.
To address this, we have processed a refund for your shipping cost as a gesture of goodwill. We appreciate your patience and understanding in this matter.
“I ordered on a Friday before 11am paid £15 for next day delivery didn’t receive until Tuesday which was when we were in holiday , returned from holiday to find wrong size was sent , not happy at all”
Thank you for sharing your recent experience with us. We apologise for the inconvenience you encountered concerning the delivery and the incorrect sizing of the shoe.
While we understand your frustration with the delayed delivery due to our carrier DPD, we want to clarify that such issues are beyond our immediate control. We are actively collaborating with our delivery partners to enhance the overall experience and minimise such occurrences.
Regarding the wrong shoe size received, we genuinely regret any dissatisfaction caused. We are committed to rectifying this error promptly. You have the option to return the shoe for the correct size or request a refund. Please reach via our returns portal on our website and our customer support team will assist you in finding the best resolution.
“Overall pretty disappointing experience unfortunately.
Shoes arrived in great time but had some concerns once they arrived. Compared to other shoes bought straight from the manufacturer this pair from Kersh kicks I believed to be fakes.
After emailing and dm’ing via Ig my concerns were ignored with zero response. I took the shoes into store and the guys there were helpful but seemed adamant the shoes were legit. in the end I got a full refund due to my concerns.
I went and double checked afterwards and sourced a pair of the exact same shoes I bought from Kersh Kicks but from a friend who got theirs from the original retailer. I know now for sure the product I bought from kersh was not legit which is a real shame.
Glad I went into store and got this sorted with not much hassle but the customer service is definitely hit and miss.”
Thank you for sharing your feedback with us. We apologise for the disappointing experience. We take authenticity very seriously, and we can assure you that all our products are sourced from reputable suppliers and are double checked but our internal authentication team prior to dispatch.
We understand your concerns about the legitimacy of the sneakers you purchased and we promptly processed a full refund as soon as you expressed your concerns, and we appreciate your willingness to visit our store to resolve the matter.
We regret any inconvenience caused and want to assure you that we have investigated this matter further to ensure the quality and authenticity of this specific product and we can confirm that they are authentic.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for your understanding.
Best regards,
Customer Support Team, Kersh Kicks
Thank you for bringing the issue to our attention and we sincerely apologise for any inconvenience caused.
You can return the item to us via our returns portal for a full refund, please visit https://www.kershkicks.co.uk/apps/return_prime.
Alternatively, if you would prefer to exchange the item in person them please email returns@kershkicks.co.uk to ensure we have the item in stock in our Manchester store. We will do everything we can to make this right for you
We are sorry to hear that the shoes you received from our store were marked upon arrival. We strive to provide high-quality products and exceptional customer service.
We want to assure you that we have a hassle-free returns policy, and you can easily return the shoes through our returns portal. We will be more than happy to provide you with a refund or exchange for the product as per your preference.
https://www.kershkicks.co.uk/apps/return_prime
“Order Nike Dunk trainers, paid extra for 1/2 day delivery £9, Trainers did not arrive till 4 days later!!! Emailed to query and was told they on their way? Emailed again several times to no reply!!! Poor service , disappointed to no reply no offer refund of delivery!!”
Hi, we are sorry for the inconvenience but due DPD being extremely busy over Christmas there were some delays with delivery. We have now issued a refund of your shipping fee as a gesture of goodwill
“Twice I’ve had trainers from your company and both times they’ve come in battered broken boxed and the first pair looked worn, tried to get in touch through Instagram as that’s what it tells you to do but both time I had no reply, bit disappointing for the price of the trainers”
Hi sorry to hear this, we are always looking to make improvements to our service. For any future issues please email returns@kershkicks.co.uk and we will be happy to assist
“Your website said you had stock in the size I wanted, the order was placed by the following day I got a text to say there was an error and you didn't have the size I wanted. So I took a full refund and ordered from another site.”
