“I love my purchase but I have have bought 3 labubu's now and the bigger one I bought box was damaged yet again! I have just ordered another big labubu please please use bubble wrapping if it comes damaged it affects the value of the collection. I'm spending a lot of money on these collections so please box it up properly and put bubble wrapping in box. I JUST SPENT £400 ON A LUBUBU!”
“The Dunks are great but sadly the box was completely flattened and ruined which is kind of an important thing for me tbh. It looked like it had been stampped on, I suspect this was not by you at the shop but by the courier. Just a shame thats all.”
Dear Graham,
Thank you for your feedback! We're thrilled to hear that your order arrived within the same week. We appreciate your support and look forward to serving you again soon.
Best regards,
The Kersh Kicks Team
“The shoes are very good but I would recommend your team to clean the shoes from the kershkicked section as some of us might not be experienced on what to do and we might dammage the shoe. Perfect delivery”
Hi Charlie,
Thank you for your feedback! We’re glad you’re happy with the shoes and delivery. Just to let you know, we do normally clean the shoes in our KershKicked section, but we’ll make sure to double-check this process to ensure they meet your expectations.
Best regards,
Kersh Kicks
Thank you so much, YanLong, for your wonderful 4-star rating of KershKicks! We sincerely appreciate your support and loyalty as our customer. We are thrilled to hear that you had a positive experience with our customer service. Providing exceptional service is one of our top priorities, and we are glad that it met your expectations.
Once again, thank you for being a loyal customer. Your satisfaction means the world to us, and we look forward to serving you with more top-quality products and excellent service in the future.
Dear Kerr,Thank you so much for your fantastic 5-star rating of KershKicks! We truly appreciate your support and loyalty as our valued customer.
We are thrilled to hear that you had a fast checkout experience and that your order was ready within just 12 hours. Our team works diligently to ensure a seamless and efficient shopping experience, and it brings us great joy to know that we fulfilled that for you.
Once again, we extend our sincere gratitude for your kind words and continued patronage. Feel free to reach out to us anytime if you need further assistance or have any feedback. We look forward to serving you again soon!
Warm regards,
Kersh Kicks
Dear Wayne,Thank you so much for leaving a 4-star rating for KershKicks! We truly appreciate your feedback and support.
We are glad to hear that you had a positive experience with us. Delivery was quick and we are thrilled to know that you didn't face any issues with ordering. Customer satisfaction is our top priority, and we are always striving to provide a seamless and efficient shopping experience.
If you have any further suggestions on how we can improve our services or any specific products you would like to see in our inventory, please feel free to reach out. We value your opinion greatly.
Once again, thank you for choosing KershKicks. We hope to serve you again in the future!
Best regards,
Kersh Kicks
Dear Keiran,Thank you so much for taking the time to rate KershKicks with 4 stars! We truly appreciate your feedback and support.
Once again, thank you for choosing KershKicks and for your encouraging review. We hope to serve you even better in the future!
Dear Warren,Thank you so much for taking the time to rate KershKicks with four stars! We sincerely appreciate your support and are thrilled to hear that you had an excellent experience with us. "Excellent, no issues" is music to our ears, and it motivates us to continue providing top-notch products and service.
If there is anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We always strive to exceed your expectations.
Once again, thank you for your kind words and for being a loyal customer. We can't wait to serve you again in the future!
Best regards,
[Your Name]
Dear Lewis
We apologise for the delay in the delivery of your order, especially after opting for expedited shipping. The Easter holidays caused disruptions in our shipping operations, leading to the delay in processing and delivering your package.
We understand the frustration this may have caused, and we sincerely apologise for any inconvenience. Rest assured, we are actively working to improve our processes to prevent such delays in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help in any way we can.
Thank you for your understanding and patience.
Best regards,
Dear Callum,Thank you so much for taking the time to rate KershKicks with 4 stars! We appreciate your loyalty as a customer and we are thrilled to hear that you had a positive experience with us.
Dear Habib,Thank you so much for taking the time to rate KershKicks with 4 stars! We truly appreciate your positive feedback and are thrilled that you had a great experience with us.
Dear Kayne,Thank you so much for taking the time to give KershKicks a 4-star rating! We appreciate your feedback. We understand that not everyone has the opportunity to visit our physical store, but we're delighted that our online service has been able to cater to your needs. Our aim is to provide the same level of convenience and satisfaction to all our customers, whether they shop online or in person.
Thank you once again for your positive review. Have a fantastic day!
Best regards,
The KershKicks Team
Dear Ross,Thank you so much for your fantastic 4-star rating of KershKicks! We appreciate your time and feedback. We're delighted to hear that you found our products top quality and just as described. Our team always strives to provide excellent service, ensuring quick delivery to our valued customers like yourself.
“Ordered some rammellzee dunks. Delivery time was reasonably quick given it’s Xmas period. The box unfortunately arrived damaged, most likely in transit due to the poor packing in my opinion. If I’m paying over £300 for a pair on trainers I’d at the very least expect some bubble/air pocket wrapping instead of the flimsy piece of brown paper used to protect the box.
QC on the dunks wasn’t great either tbh, a lot of glue stains visible but that isn’t the shops fault I guess. Overall Im satisfied but the but the experience could have been better.”
Thank you so much for your 4 star rating of KershKicks, Joe! We thank you for your detailed feedback on your purchase and we're sorry to hear that the box came damaged. We take great pride in the quality of our products and are disappointed to hear that the quality control on your purchase wasn't up to par. We will be sure to work on addressing the issue you raised and we appreciate your understanding. We thank you for your purchase and feedback.
Thank you so much for your 4-star rating of KershKicks, Patrick! We're glad that your order was delivered on time. Your satisfaction is our top priority and we are glad to hear that we delivered.
Thank you, Nayeem, for your 4 star rating of KershKicks! We are so pleased to hear that the delivery was quick. It's our aim to provide a great service.
