Dear Warren,Thank you so much for taking the time to rate KershKicks with four stars! We sincerely appreciate your support and are thrilled to hear that you had an excellent experience with us. "Excellent, no issues" is music to our ears, and it motivates us to continue providing top-notch products and service.
If there is anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We always strive to exceed your expectations.
Once again, thank you for your kind words and for being a loyal customer. We can't wait to serve you again in the future!
Best regards,
[Your Name]
Dear Lewis
We apologise for the delay in the delivery of your order, especially after opting for expedited shipping. The Easter holidays caused disruptions in our shipping operations, leading to the delay in processing and delivering your package.
We understand the frustration this may have caused, and we sincerely apologise for any inconvenience. Rest assured, we are actively working to improve our processes to prevent such delays in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help in any way we can.
Thank you for your understanding and patience.
Best regards,
Dear Callum,Thank you so much for taking the time to rate KershKicks with 4 stars! We appreciate your loyalty as a customer and we are thrilled to hear that you had a positive experience with us.
Dear Habib,Thank you so much for taking the time to rate KershKicks with 4 stars! We truly appreciate your positive feedback and are thrilled that you had a great experience with us.
Dear Kayne,Thank you so much for taking the time to give KershKicks a 4-star rating! We appreciate your feedback. We understand that not everyone has the opportunity to visit our physical store, but we're delighted that our online service has been able to cater to your needs. Our aim is to provide the same level of convenience and satisfaction to all our customers, whether they shop online or in person.
Thank you once again for your positive review. Have a fantastic day!
Best regards,
The KershKicks Team
Dear Ross,Thank you so much for your fantastic 4-star rating of KershKicks! We appreciate your time and feedback. We're delighted to hear that you found our products top quality and just as described. Our team always strives to provide excellent service, ensuring quick delivery to our valued customers like yourself.
“Ordered some rammellzee dunks. Delivery time was reasonably quick given it’s Xmas period. The box unfortunately arrived damaged, most likely in transit due to the poor packing in my opinion. If I’m paying over £300 for a pair on trainers I’d at the very least expect some bubble/air pocket wrapping instead of the flimsy piece of brown paper used to protect the box.
QC on the dunks wasn’t great either tbh, a lot of glue stains visible but that isn’t the shops fault I guess. Overall Im satisfied but the but the experience could have been better.”
Thank you so much for your 4 star rating of KershKicks, Joe! We thank you for your detailed feedback on your purchase and we're sorry to hear that the box came damaged. We take great pride in the quality of our products and are disappointed to hear that the quality control on your purchase wasn't up to par. We will be sure to work on addressing the issue you raised and we appreciate your understanding. We thank you for your purchase and feedback.
Thank you so much for your 4-star rating of KershKicks, Patrick! We're glad that your order was delivered on time. Your satisfaction is our top priority and we are glad to hear that we delivered.
Thank you, Nayeem, for your 4 star rating of KershKicks! We are so pleased to hear that the delivery was quick. It's our aim to provide a great service.
“Item received in great quality and was refunded delivery fee as item was not picked up by DPD courier for the expected date. Ben helped a lot with communication via IG but what would be nicer next time is having better communication channels.”
Thank you for taking the time to share your feedback with us. We're delighted to hear that you received your item in great quality and appreciate your understanding regarding the delivery situation.
We're glad to know that Ben was able to assist you effectively through Instagram. Your suggestion about improving communication channels is valuable to us, and we'll certainly take it into consideration to enhance our services. We strive to provide the best experience for our customers, and your input helps us identify areas for improvement.
If you have any further suggestions or concerns, please feel free to reach out. We value your business and look forward to serving you again in the future.
Thank you for your 4 star rating. We are so pleased that you are happy with our sliders and service! We apologise for not being able to honour the 15% discount that was offered on your first order the code may have conflicted with another promotion. Thank you again for your feedback!
Thank you Uche for your 4 star rating of KershKicks, we are so glad to hear that you got it quicker than expected! We appreciate your feedback and look forward to seeing you again!
Thank you Jagveer for your 4 star rating of KershKicks. We are so glad to hear that you had a great experience with us! We strive to provide good and quick service, as well as great prices. We really appreciate your kind words!
“Love the shoes, paid for 1-2 days shipping and come 4 days later and box was really damaged but apart from that can’t complain and will order from here again”
Thank you for the 4 star rating, Sheniese! We really appreciate that you enjoyed the shoes and and fast shipping. We are disappointed to hear that the box was damaged. We are constantly trying to improve and we are sorry for any inconvenience this has caused. We hope to earn your business again!
“Great speedy delivery 👏
Gave 4 stars 🌟 as box was ripped and they're a gift..but I'm sure my grandson won't mind as he thinks I couldn't get these trainers 😊”
“Product is great , correspondence was great, quick delivery and if you download the shop app you have full tracking at your fingertips . The only thing that let it down a little was the packing , when you spend £180 on a hoodie you would expect it be wrapped nicely . It came in a normal parcel bag .
Other than that great”
Thank you for your 4 star rating, Hollie! We are thrilled that you enjoyed the product quality, our correspondence, and the quick delivery. We are sorry that the packing let us down a bit, and we are working hard to make sure that our products are wrapped better in the future. Thank you again for your review.
