Ordered an Omega x Swatch watch. On delivery, the product box was stained and there was an overpowering stench of perfume coming from the package. Requested an exchange on 8th Dec 23, package returned and received on 12th Dec 23. Advised on 14th Dec 23 that "your new watch has been shipped today and should arrive tomorrow. 18th Dec 23 - emailed to say no parcel nor tracking information received. No response. 22nd Dec 23 - emailed again, no response. 23rd Dec 23 - emailed again, no response. 29th Dec 23 - emailed again. Issued as £5 refund for shipping cost as a token of apology. Advised watch will be shipped on Tuesday. 5th Jan 24 - replacement watch finally arrived. On opening, the box was again stained. Looks like they have sent me the item I originally returned. I've been told I should complain. But after such a shoddy experience, I do not wish to deal with this company any more. You pay over the odds for a damaged product and shockingly poor customer service. Shame I can't give you ZERO stars.