Thank you so much for the 5 star rating and kind words, Kirsty! We're so glad you had an excellent online experience. We really appreciate your feedback, it means so much to us.
“Shoe box arrived totally worn and damaged when the outer box was in tact. Clearly packaged and sent damaged. What's more I have emailed twice now since the 11th and had no reply. It's the 15th now. To pay so much for trainers to get this level of service is shocking”
Hi Steve, we want to express our sincere apologies for the disappointment you've experienced with your recent order.
We understand the frustration caused by the damaged shoe box. This level of service does not meet our standards, and we acknowledge the inconvenience this has caused you.
We appreciate your patience and understanding regarding the delay in our responses to your emails. Rest assured, we take this matter seriously and are actively addressing the packaging issue to prevent similar incidents in the future.
To rectify the situation, we would like to offer you a replacement pair of trainers. Your satisfaction is our top priority, and we are committed to ensuring you receive a product that meets your expectations.
If this resolution aligns with your preferences, or if you have any other specific requests, please contact us at sales@kershkicks.co.uk.
Thank you for bringing this to our attention, and we look forward to making this right for you.
Hi Kelly, I understand that you've reached out on multiple occasions without receiving a response, and I want to extend my apologies for any frustration this may have caused.
Upon further investigation, we have photographic evidence from DPD confirming the delivery of your parcel. I acknowledge that this information may not align with your experience, and I want to assure you that we are actively looking into this discrepancy.
I appreciate your patience as we work to resolve this matter. If there's anything else you'd like to share or discuss, please don't hesitate to reach out to me directly at sales@kershkicks.co.uk.
Thanks so much for your 5-star rating of KershKicks! We're so pleased that you appreciate the excellent quality of your purchase and speedy service. Thank you!
Thank you Lesleyann for your 5 star rating of KershKicks! We are so pleased to know that you had a great experience. Thanks again for feedback - it means a lot to us!
Thank you so much, Tracy, for your 5-star rating! I'm so glad to hear that not only did your nephew love his shoes, but that they fit him perfectly and arrived quickly! We really appreciate your kind words and high recommendation, and it means a lot to us. Thank you!
Thank you so much for the five-star rating, Claire! We're so pleased to hear that you are satisfied with our quality and service. We appreciate your kind words and are pleased you would highly recommend us. Thank you again!
Thank you so much for your kind words and 5 star rating, Judith! We are thrilled to have provided great service, a seamless exchange, and most importantly, a pair of trainers that your son loves!
Thank you, Sandra, for your 5 star rating! We are thrilled that you enjoyed our excellent service. We are grateful for your positive feedback and we look forward to serving you again.
Thank you Harry for your 5-star rating of KershKicks! It's lovely to hear that you found our people so helpful and that you were able to pick up your shoes early. We really appreciate your loyalty and support. Thank you!
Thank you so much for the 5 star rating, Sam! We really appreciate your kind words! We strive to make sure our customers have a great experience, so we're glad we could provide you with great service too 😊
Thank you so much, Juliet, for your 5 star rating of KershKicks! We are so glad you enjoyed our great service and prompt delivery. Wishing you a happy Christmas and a very successful New Year.
Thank you so much, Raheel, for giving KershKicks a 5-star rating. It's always great to know that our customers have a good experience every time they shop with us. Thank you for being a loyal customer and for your kind words. We look forward to many more great experiences together!
Thank you so much for your kind review and for giving KershKicks a 5 star rating! We really appreciate it. It's great to hear that you had an excellent delivery experience with us and were pleased with the prices. We look forward to serving you again soon!
Thank you so much for your 5 star rating of KershKicks, Donna! We anre incredibly grateful for your positive feedback. We hope your son enjoys them over the holidays and finds them comfortable as well! Remember we have an extended returns policy over the Christmas period in case there are any problems.
Thank you for your 5 star rating of KershKicks! We are so pleased that you had such a positive experience and that we were competitive on price. We appreciate your support!
