Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

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“Good quick service,ideal heater for my needs.”

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Posted 7 years ago

“Excellent sevice, quick delivery. The garden arch was easy to assemble with two of us.”

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Posted 7 years ago

“Very friendly communication, smooth order processing, products in perfect condition. It is fun to do business with keengardener !!! especially as they do ship internationally which is not the fact with many other british online shops.”

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Posted 7 years ago

“We bought a Palram patio cover which was delivered within a few days. Really easy to put together and looks brilliant. Great communication about order status and delivery. Would buy from them again.”

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Posted 7 years ago

“Very good prompt delivery product good”

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Posted 7 years ago

“Very efficient customer support, fast shipping. Recommended”

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Posted 7 years ago

“excellent service, no problems pleased to recommend ..many thanks”

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Posted 7 years ago

“It was great that I could buy the parts for my pond pump. Keen Gardener sold them at a reasonable price, sent them quickly and saved me from having to buy a new pump.”

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Posted 7 years ago

“Ordered a garden bench. Item was as described and delivered on the day I selected.”

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Posted 7 years ago

“Great Heater at a great price. Good communication and quick delivery”

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Posted 7 years ago

“The wooden recycling storage box is very sturdily made and of good quality timber. However, when ordering the item, I was asked to enter details of where to put it should there be no-one at home so I did this and was therefore expecting delivery within 4-7 working days, as mentioned in the order confirmation. What I was not expecting was for anyone to be trying to telephone me to arrange a delivery time and day, as this was not mentioned on the order page (it just states that the item is normally delivered by the supplier within 4-7 working days) and so after 12 days I rang to find out if my order was being processed, to be told that someone had tried to ring me to arrange the delivery. I did have an unrecognised number on my phone, but in these days of nuisance calls I do not answer numbers I'm not familiar with and also, I was not expecting anyone to be calling to arrange for the box to be delivered, as I had already given details of where to put the item, and no message had been left so I had no idea who had rung. The Keengardener assistant told me she would contact the delivery team to ask them to ring me to sort this out. A gentleman then rang to explain that because the delivery team had not been able to contact me (I had only had the one missed call from a mobile number with no message), the item had had to go to the 'depot' for a 'palette delivery'. He then gave me a telephone number for me to ring to arrange delivery by the courier company, so I rang the courier company, who advised me that they too had also tried to contact me (there had been a call from an STD coded number that I had not been able to answer, but once again no message was left as to who was ringing or why and of course I had not been expecting a call anyway). The lady booked me in for two days time and the box was delivered on a palette, with all the component parts of the recycling storage box laid on it and covered in polythene, though not fully, so the rain had soaked some of the timber. When I ordered the item I had expected it to be delivered flat packed within 4-7 working days and left behind the garage, as per the special instruction that was requested by the website, but did not at any time expect that anyone would be trying to ring me to arrange the delivery. Just a suggestion, but perhaps for ease of future deliveries to other customers, it would be best if the Keengardener delivery drivers left messages when ringing so that the customers would know who had rung and why, in order to make the arrangements, thus avoiding the need for the item to have to go to a separate depot and other drivers then having to make more phone calls to arrange delivery? Thank you.”

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Posted 7 years ago

“Retailer performance very good, but the item for which a replacement was required did not have a catalogue reference; as a result the item appeared to lack one axdapter to complete the fitting of the pump to the feature. Not your fault, but clearly not a standard fitting -- and I cannot order precisely!”

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Posted 7 years ago

“Vey pleased with this purchase. It arrived swiftly and well packed. My seedlings are growing nicely!”

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Posted 7 years ago

“Fast delivery and a good price”

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Posted 7 years ago

“Thanks all at keengardener, for your prompt service. Excellent website, quality products very happy.”

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Posted 7 years ago

“The wooden arch we bought came very quickly and exactly at the time we were told it would. The arch is very good quality and my husband managed to erect it by himself, but it would have been a lot easier with two (he’s very independent!)”

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Posted 7 years ago

“could not have been more helpful was not sure what hose i needed after a few emails they sorted me out it took a week to get it but it was not there thought parcel forces sent back twice keengardener sort it all out pleasant staff on the phone as well as the email i recommend them to everyone”

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Posted 7 years ago

“Excellent efficient service”

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Posted 7 years ago

“Recently bought two beautiful solar lantern’s , look lovely in my garden . Received them both very soon after purchasing them will shop with keengardener again”

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Posted 7 years ago

“I ordered a part for my air pump, and I can honestly say I was impressed by how quick keengardener had it shipped out to me, the pump is up and running the fish are happy I’m happy, thanks Keengardener”

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Posted 7 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews