kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff went over and above to find us suitable accommodation last minute. They kept in contact daily and were very helpful and friendly. The booking system was straightforward and again they resolved any queries very promptly.”

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Posted 8 years ago

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Hi Maggie, I am delighted that the team were able to help you and you had such a pleasant experience. I hope you and your guests had a wonderful stay at Sweetoaks and we look forward to helping you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Very efficient and pleasant to deal with.”

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Posted 8 years ago

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Hi David, Thanks for taking the time to leave a review. I hope you and your guests had a wonderful stay at Churchill Wood. Jessica, Head of Client Services

Posted 8 years ago

“A stunning house looked after very attentively by Housekeeper Diana and her team. All well but just wondered why the Sky boxes do not allow guests to record? Would have been very useful at Christmas when people wanted to watch programmes later (say) after a walk? The TVs aren't Smart TVs so a more up to date digibox or DVD player with access to iPlayer (for example) would also be useful. The welcome brochure urgently needs updating for the correct post code for the property: "Enjoying your stay at Marsden Manor", received just before we set off, says Postcode: GL7 7HD and NOT the correct code GL7 7EU. PLEASE AMEND!”

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Posted 8 years ago

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Good Afternoon, Thank you ever so much for your feedback. The guest pack has been updated and I will pass the other feedback on to the necessary parties. Jessica, Head of Client Services

Posted 8 years ago

“Excellent property - really well maintained and equipped, looked good on your website but was even better in reality”

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Posted 8 years ago

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Hi Wendy, So pleased to hear that your expectations were exceeded upon arrival and thank you so much for taking the time to let us know. I'll be sure to pass your lovely feedback on to the owners. Jessica, Head of Client Services

Posted 8 years ago

“The location is great. Both in terms of being easy to find and get to for people around he country. And also in terms of the nice countryside and pubs within a short walk or drive around you. The house itself is very well kept and the dining and huge living room provided a perfect setting for a group of 16 to socialise all together! Fantastic stay!”

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Posted 8 years ago

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Hi Ross, I am so pleased to hear you had such a wonderful stay at Elephant & Castle, we all love that house too. The owner will be thrilled with the feedback so i'll be sure to pass it on. We look forward to helping you plan your next stay. Jessica, Head of Client Services

Posted 8 years ago

“Perfect location Perfect service Most memorable experience”

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Posted 8 years ago

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Hi Talita, Thank you ever so much for taking the time to leave such a lovely review. I hope you and your party had the most wonderful time at The Rectory. I'll be sure to pass your lovely words onto the wider team. Jessica, Head of Client Services

Posted 8 years ago

“Great family weekend, River Wye house was made very welcoming with Christmas tree all lit up on our arrival, outside good walks & views. Just to make you aware the wood burner in kitchen filled room with smoke when we tried to light it”

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Posted 8 years ago

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Hi Roger, Thrilled to hear that you and your family had such a good weekend at River Wye House. Thank you for the feedback regarding the wood burner, i'll be sure this is promptly passed back to the house manager. Jessica, Head of Client Services

Posted 8 years ago

“I was very impressed with the prompt responses to questions I raised about the property.”

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Posted 8 years ago

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Hi Anne, Thank you for taking the time to leave a review, we really do love hearing from our guests. I am so pleased you had such a positive experience and I hope you and your party had a lovely time at Ferring Beach Houses. Jessica, Head of Client Services

Posted 8 years ago

“Fantastic House”

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Posted 8 years ago

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Hi Barbara, So glad to hear that you love The Old Rectory as much as we do! Jessica, Head of Client Services

Posted 8 years ago

“Excelletn service, easy to contact, helpful and cheerful, knowledgeable and informed. Faultless.”

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Posted 8 years ago

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Hi Amanda, So thrilled that you had such a wonderful experience and I hope you and your party had a wonderful stay at The Old Cottage. Jessica, Head of Client Services

Posted 8 years ago

“Following our initial research the choice of properties was extensive and we were very happy with our eventual choice. All the information provided was very helpful and the whole process was seamless.”

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Posted 8 years ago

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Hi Chris, We really appreciate you taking the time to leave such a kind review. I am thrilled that the team were able to find you a property you were so happy with and that everything went smoothly. Jessica, Head of Client Services

Posted 8 years ago

“The organisation was very effecient and all the staff were friendly and polite.”

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Posted 8 years ago

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Good Morning Alan, Thank you so much for taking the time to leave such a lovely review. I'll be sure to pass on your kind words to the rest of the team. Jessica, Head of Client Services

Posted 8 years ago

“Very prompt response to all queries. Lovely house. You even gave us fantastic Christmas weather. Thank you”

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Posted 8 years ago

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Hi Mike, I am so pleased to hear that you enjoyed your Christmas stay at the pool house so much! We love to hear from guests upon their return and we really do appreciate all the feedback. I'll be sure to pass it onto the owners of the house as well as the wider team here in the office. Jessica, Head of Client Services

Posted 8 years ago

“The house was so wonderful, really beautiful and spacious. Everything was so easy to organise with the team.”

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Posted 8 years ago

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Hi Maddy, So pleased that you enjoyed your stay at Ferring Beach Houses so much! We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Marsden Manor is beautiful and provided spacious, luxurious accommodation for our party of 20. Kate & Tom's were very helpful, responding quickly and positively to any questions. Diana, the housekeeper was brilliant, and the Manor was presented in a very festive manner for our stay just before Christmas.”

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Posted 8 years ago

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Hi Shamus, I am so pleased to hear that you and your party had such an enjoyable stay at Marsden Manor. I'll be sure to pass on your kind words to Diana and the rest of the team here in the office. Jessica, Head of Client Services

Posted 8 years ago

“Springfield House exceeded all expectations. No photos can do it justice. The decor is gorgeous. Despite this being a Georgian period property it was comfortably warm and the power showers were the most powerful I've ever experienced. We spent real quality time with the family - 14 of us around the dinner table every evening, lots of pool and table tennis games and relaxed chats in front of a roaring log fire in the sitting room. The TV was hardly used! It's so good to be able to stroll into Lyme Regis from the property. We created many happy family memories in this house and my husband celebrated his 70th birthday in style.”

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Posted 8 years ago

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Hi Corinne, Thank you so much for taking the time to leave such a wonderful review. We absolutely love hearing from our guests upon their return and we're all thrilled to hear that your expectations were exceeded by Springfield House. I'll make sure to pass on your kind words to the rest of the team as well as the owners of the house. Jessica, Head of Client Services

Posted 8 years ago

“Everything was as it was supposed to be and more. All very clean and tidy, and all of us thought the cottages were really beautiful and spacious.”

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Posted 8 years ago

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Hi Janet, I am thrilled to hear that you enjoyed your stay at Kingham so much. We really do love hearing from guests upon their return. We look forward to helping you plan your next stay. Jessica, Head of Client Services

Posted 8 years ago

“Great house with plenty of information regarding the area, things to do, local activities shops etc. Nice touch of local bread and homemade cake to greet us.Would certainly use Kate & Tom's again.”

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Posted 8 years ago

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Hi Carol, Thank you ever so much for taking the time to leave such a lovely review. We're all thrilled to hear that you had such an enjoyable stay at Hill House, it's one of our favourites! I'll be sure to pass on your kind words to the wider team and house manager. Jessica, Head of Client Services

Posted 8 years ago

“Good selection of properties to choose from Friendly booking procedure Friendly reception on arrival”

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Posted 8 years ago

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Hi Steve, Thanks for taking the time to leave such a lovely review. We try really hard to ensure our customer service and booking process are as friendly as possible so I'm so glad you felt that it was. We hope you enjoyed your stay at Hill House and we look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Great selection of houses to choose from. The Hyde was an excellent choice for us. Dealing with the people at Kate and Tom's was brilliant any questions I had were answered promptly. We would not hesitate to use them again and would recommend to any of our friends.”

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Posted 8 years ago

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Hi Anne, I am so pleased you had such a positive experience with the team here at kate & tom's and that you enjoyed your stay at The Hyde. I'll be sure to pass on your kind words to the wider team as well as the owner of The Hyde. Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews