kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stayed at Hause hall farm our third visit love the house will be back again next year.lively touch with the welcome hamper.The team make the bookings go so easy.couldnt recommend them any more than to say absolutely fabulous.”

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Posted 8 years ago

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Hi Donna, We're so thrilled to hear that you love the house so much and we can't wait to help you plan your next visit to the gorgeous Lake District. Jessica, Head of Client Services

Posted 8 years ago

“We had a wonderful weekend with friends, the house was perfect, great for dining and relaxing in the evening. The little touches, like the welcome hampers were absolutely lovely.”

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Posted 8 years ago

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Hi Rebecca, Thank you ever so much for taking the time to leave a review. We love hearing from our guests upon their return and I am so thrilled to hear that you had such an enjoyable stay at Birkmere Barn. I'll be sure to pass your kind words onto the house owners. Jessica, Head of Client Services

Posted 8 years ago

“Excellent service from everyone particularly the housekeepers who made us feel very welcome. Beautiful and clean house!”

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Posted 8 years ago

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Hi Sophie, So thrilled to hear that you loved Elephant & Castle so much. We love hearing from our guests once they've stayed and i'll make sure your lovely words are passed on to the owners. Jessica, Head of Client Services

Posted 8 years ago

“Planning of our trip was easy, Kate&Toms were very helpful and quick to get back to any questions we had. The house was incredible and dog friendly which was a bonus!”

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Posted 8 years ago

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Hi Emilie, Thank you ever so much for taking the time to leave such a lovely review. We're thrilled to hear how easy you found our booking process, it's something we are all very proud of. Beechgrove is a wonderful house and we are so pleased you and your party (including the dogs) enjoyed your stay so much. We look forward to helping you plan another stay in the future! Jessica, Head of Client Services

Posted 8 years ago

“Large spacious rooms and a great kitchen”

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Posted 8 years ago

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Hi Henry, Really pleased to hear that you were impressed with the space at Hill House. We hope your and your party had an enjoyable stay. Jessica, Head of Client Services

Posted 8 years ago

“The service provided in introducing us to the place we stayed in the Cotswolds was outstanding. I am a very satisfied customer.”

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Posted 8 years ago

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Hi Simon, We love hearing from guests upon their return, especially when they had such great stays! I'll make sure your kind words are passed on to everyone in the office. Jessica, Head of Client Services

Posted 8 years ago

“A very warm and welcome property full of character and charm. The entertainment suited all ages.”

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Posted 8 years ago

“As a family of one 10 year old, 5 teens and eight adults we had a wonderful time. All ages were catered for. The pool, sauna and hot tub were very popular as were the pool table and games room. Lovely rooms, comfortable and very clean beds with adequate bathrooms etc. kitchen fully equipped. Highly recommended.”

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Posted 8 years ago

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Hi Jean, So pleased to hear that Cedar Grange fitted the needs of your party so well, it's a lovely house! We hope you and your family had the most wonderful time! Jessica, Head of Client Services

Posted 8 years ago

“Our stay at Marsden Manor was one of the best we have had. Our large party of 20 people were so comfortable. Kate and Tom's have thought of every detail ensuring there is nothing lacking. The house keeper was so accommodating and full of knowledge of the local area. Our welcome pack included a homemade organic chocolate cake that disappeared in minutes! The grounds and house itself are beyond praise. I would recommend Kate and Tom's and Marsden Manor to everyone. the house is equipped with wi-fi, dvds, games so the kids are well entertained. I will definitely be visiting again.”

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Posted 8 years ago

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Hi Poonam, I really am so thrilled to hear that Marsden Manor lived up to all your expectations and that you and your party had such a great stay. We love hearing from our guests upon their return, especially when they've had such a fantastic stay. We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Really responsive to enquiries, helped with paying in instalments, great emails at different stages of booking.”

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Posted 8 years ago

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Good Afternoon, Really pleased to hear you had such a seamless experience with our booking process. We've worked hard over the last year to ensure our processes are as customer friendly as possible. I'll be sure to pass your praise on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“Easy to book through them, they were very informative about the process and returned the deposit in good time.”

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Posted 8 years ago

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Hi Demelza, Thank you ever so much for taking the time to leave a review. So pleased to hear that you found our system simple and easy to use, it's something we've worked hard on to perfect. I'll be sure to pass on your kind words to the wider team here in the office. Jessica, Head of Client Services

Posted 8 years ago

“They were extremely helpful and attentive on both phone and email, and were happy to help with my hundreds of queries! Very impressed with the service, I would definitely use them again”

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Posted 8 years ago

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Good Afternoon Robert, Thank you ever so much for taking the time to leave such a lovely review. We really do pride ourselves on our customer service here at kate & tom's so I am thrilled to hear you had such a positive experience with us and our service. I'll be sure to pass on your lovely comments to the rest of my team. I also hope you and your party enjoyed your stay at Lambourn House. Jessica, Head of Client Services

Posted 8 years ago

“The Lindens was a fabulous house for our weekend celebration. All staff we engaged with as part of the booking process were charming and the directions and additional details provided helped make the weekend a great success. The only fly in the ointment which was entirely outside your control was that my husband was so ill he was unable to enjoy any of the amazing facilities. Hopefully we can try to relive the weekend with him some time in the future!”

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Posted 8 years ago

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Hi Karen, I am so sorry to hear that your Husband was so ill during your stay, we're all wishing him a speedy recovery from the kate & tom's office! Aside from that I am thrilled to hear you had such a wonderful stay at The Lindens, it really is a spectacular house. We look forward to helping you plan a future stay. Jessica, Head of Client Services

Posted 8 years ago

“From the first conversation, the team could not have been more helpful in ensuring our family gathering, for my Husbands 40th, was amazing.”

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Posted 8 years ago

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Hi Michelle, We are so pleased to have been able to play a small part in your Husband's celebration, we hope you all had the most fantastic time. Jessica, Head of Client Services

Posted 8 years ago

“The booking process and aftercare was efficient and easy. Queries were answered in a timely fasion and customer service was friendly.”

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(The Coast House) - Posted 8 years ago

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Hi Christopher, It's our pleasure! I'm so pleased to hear you had such a positive experience with us and i'll be sure your lovely feedback is passed on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“Amazing people!!!”

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Posted 8 years ago

“A very professional service and promptly answered any questions/queries.”

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(Tortree Hall) - Posted 8 years ago

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Hi Carole, Thank you ever so much for taking the time to leave a review, i'll make sure your feedback is shared with the wider team here in the office. Jessica, Head of Client Services

Posted 8 years ago

“Really happy with the service provided. Very quick and comprehensive information.”

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(Marsden Manor) - Posted 8 years ago

“Brilliant Services”

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Posted 8 years ago

“A fantastic venue for our Golden Wedding Anniversary celebrations”

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(The Works) - Posted 8 years ago

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Hi Kathryn, Happy Anniversary! So pleased we could play a tiny part in your special celebrations and that you enjoyed your time at The Works so much. Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews