kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

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Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of information, quick responses and organisation.”

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Posted 8 years ago

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Hi Ian, Thanks for taking the time to leave feedback. I'm always so happy to hear when guests have had such a positive experience with us. Jessica, Head of Client Services

Posted 8 years ago

“They were very responsive, answering my many emails with questions promptly and courteously”

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Posted 8 years ago

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Hi Anne, Thank you ever so much for taking the time to leave a review. We really do love hearing from our guests upon their return. So pleased to hear that you had a lovely stay at Marsden Manor and you had such a positive experience with our service. Jessica, Head of Client Services

Posted 8 years ago

“Tortree Hall a fantastic property for a family celebration. Confusing booking as the same property is listed under it's own name Melmerby Hall and can be booked either direct with the property or through another agent. Worth checking prices of different booking avenues, but still well worth going to.”

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Posted 8 years ago

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Hello Sam, I am so sorry to hear this. We endeavour to match our owners' prices for every house we represent and I can assure you that this was an oversight. I will give you a call this afternoon to discuss reimbursing the difference. Best wishes, Jessica Smee - Head of Client Services

Posted 8 years ago

“Friendly and helpful when I rang them”

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Posted 8 years ago

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Hi Felicity, So pleased to hear you had such a positive experience with our service, we really do pride ourselves on it! Jessica, Head of Client Services

Posted 8 years ago

“We've just got back from a brilliant weekend at Meadowbank House. The house is lovely and in a brilliant location. The owner was friendly and helpful when we met her. I would definetly return!”

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Posted 8 years ago

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Good Afternoon, I am so pleased to hear that you loved your stay at Meadowbank House! We love hearing from guests upon their return, especially when they've had such a lovely experience. I'll make sure your feedback is passed on to the necessary parties. Jessica, Head of Client Services

Posted 8 years ago

“We visited The Reach house in Egerton for my sons 21st birthday. The house was amazing we were greeted by Wayne and Emma who was very nice they showed us around the property and were at the end of the phone if we needed them.we also used Wild Garlic catering for saturday night bbq they were amazing very helpful and the 2 chefs who came were wonderful. They were so efficient you would not know they were there. Massive thanks to Kate &Toms for recommending them. The house was fabulous we loved the hot tub the pool and the kids loved all the games. We will definately be returning to this house again.It was amazing more than we could of imagined Thank you all very much”

kate & tom's 5 star review on 14th November 2016

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Posted 8 years ago

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Hi Trish, I am so happy to hear that you and your family had such a successful celebration at The Reach. I will be sure to pass on your lovely words to the wider team here at kate and tom's as well as the house manager. Thanks also for sharing photos of your weekend with us. The team loved looking through them and it really does look like a fabulous weekend! Jessica, Head of Client Services

Posted 8 years ago

“We booked the most fabulous house through Kate and Tom's, i'm so glad we found it.”

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Posted 8 years ago

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Hi Julia, I really am so thrilled to hear how much you enjoyed your stay at Swallow Barn and Cottages! We all love hearing from guests upon their return, especially when they have such lovely things to say. I'll be sure to pass on your praise and we look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Great property, organised and everything was just easy and straight forward”

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Posted 8 years ago

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Hi Verity, So pleased to hear you had such a wonderful stay at Mulberry Cottage. I'll be sure to pass your lovely feedback onto the rest of my team. Jessica, Head of Client Services

Posted 8 years ago

“Very efficient.”

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Posted 8 years ago

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Hi Catrin, Thanks for taking the time to leave a review! So pleased you had such a good experience with us. Jessica, Head of Client Services

Posted 8 years ago

“Had an amazing time at Ludbrook Manor. Great to get all the family together and in such beautiful surroundings. The house was amazing. Everything I had hoped for. A big thank you to everyone.”

kate & tom's 5 star review on 8th November 2016

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Posted 8 years ago

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Hi Sue that is fantastic, thank you. We love Ludbrook Manor and it's great to hear that your stay was such a success. Jessica Smee, Head of Client Services

Posted 8 years ago

“Excellent property with helpful staff”

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Posted 8 years ago

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Glad to here you had a good time at Elephant & Castle! We hope to see you again soon. Kind regards Jessica Smee Head of Client Services

Posted 8 years ago

“No fuss, no waiting and no mistakes”

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Posted 8 years ago

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Hi Phillip, I really am very pleased to hear that you had such a successful experience with our service. We really do aim to make our processes as easy and simple as possible for our customers! We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Excellent recommendations pre visit for catering. We used Salt Pig to deliver casual food for Friday night and Lyme Bay for chef and waitress for Saturday night. Both were great but Lyme Bay were outstanding. The property was exactly as described, warm, comfortable and very well equipped. To make life easier I would suggest a beer/wine fridge in either the kitchen or dining room of the main house in addition to the big food fridge already there.”

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Posted 8 years ago

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Hi Geoffrey, I am so thrilled to hear that you enjoyed your stay at Holmegate House, we really love it there too! I'll be sure to pass on your lovely feedback to the necessary parties. Jessica, Head of Client Services

Posted 8 years ago

“Hi. Lovely house and nice welcome from Polly.House very overheated on arrival and with 10tog duvets all had bad night! Dishwasher in kitchen pretty useless..lot of stuff needed hand-wash. Otherwise all fine and we had a great weekend. Thank you to Kate & Tom's. Bob”

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Posted 8 years ago

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Hi Bob, It's great to hear that you had such a good weekend at Pedington Manor. I'm sorry to hear the house was too warm upon your arrival, we do try and heat all our houses to a temperature pleasant to all. I will ensure your feedback is passed on to the house team. Jessica, Head of Client Services

Posted 8 years ago

“A superb service from kate & tom's! Booking Hill House in the Cotswolds for a weekend was easy and the house itself was fantastic. Some useful information was provided prior to arriving and the welcome when arriving was friendly and warm. All the essentials were provided as well as some local produce and a lovely cake, which is a nice touch. Checking out was effortless and the return of deposit was very quick. On the whole, a fantastic experience and would recommend to anyone.”

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Posted 8 years ago

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Hi Richard, It's so wonderful to hear that you had such a good weekend at Hill House, it's one of our favourites too! I'll be sure to pass on your praise to the rest of the team here in the office as well as the house manager. We look forward to helping you plan your next holiday! Jessica, Head of Client Services

Posted 8 years ago

“Very lovely and amenable In the booking process & the quality of house and furnishings etc and the housekeeper was great on arrival.”

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Posted 8 years ago

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Good Afternoon, So thrilled to hear you had such a good stay at Wellacres, we really love that house too! I will make sure your feedback is passed onto the housekeeper and wider team. Jessica, Head of Client Services

Posted 8 years ago

“The Lake House was ideal for our family party. There was space for the children to run around both inside and out, and it was convenient for those who had to go to work, though remote enough for us to switch off. Though we self-catered, the house was serviced by the hotel, who rang each day to ask what we would like doing - all the advantages of both an hotel stay with the freedom, important with 5 children, of our own (large) space. My biggest criticism is the lack of consistent information before we went. We had expected to have to pay for the spa and for servicing, which was not the case. There was also parking for 8+ cars, not 3 as we had been told.We would have liked a washing machine, but laundry was done free of charge - we could have made further use of this service if we had realised how good it was. We were also unsure of whether cleaning materials would be supplied and replenished - they were, together with tea/coffee/biscuits. The hotel staff were wonderful and obliging, and the children enjoyed the buggy rides to the house after swimming in the spa. The allocated times for children's swimming meant that we didn't have to worry about disturbing the peace of adults. We never quite got to grips with how to control the heating system (we were very warm) and using an ipad to control the TVs was not ideal - I don't think it was working properly, so we could not watch different channels in different rooms. But we all had a wonderful time, and what was included exceeded our expectations; if we can arrange it, would certainly like to go again.”

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Posted 8 years ago

“We stayed in a wonderful house in a convenient and beautiful location. It had all the advantages of self catering with the comfort of an hotel.”

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Posted 8 years ago

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Hi Anne, Thanks for leaving feedback on your stay at The Lakehouse at Raithwaite. We always love to hear from guests upon their return and we love it even more when they've had such fantastic stays! We look forward to helping you plan a getaway again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Ludbrook Manor was absolutely lovely and perfect for our family 50th birthday celebration. Location was beautiful, some of the bedrooms were amazing, leisure facilities really good too - the pool, tennis, table tennis, garden, TVs etc. Nothing significant I could fault, even the weather was great! There were a few minor issues, in order of importance: we were expecting 4 twin bedded rooms, as requested and confirmed by email, but only had 2. I offered to make the beds myself in the 'Well Room' (as they could be separated) if single bedding could be provided, but Phil said it was 'not possible and perhaps you could put a pillow down the middle'. We were definitely discouraged from using the table which is a real shame as dinning together as a group is really important to us. The table should either be removed or covered with appropriate protection. In the stables, it would be nice not to be greeted by 3 bins and a vacuum as you enter, as it does make you feel like the poor relation. Also, bit of a shame the hand-held Dyson didn't work, but then who wants to spend their holiday cleaning ;o) and the kitchen lights were temperamental and didn't always work. Just some suggestions that would have made my review move from great to outstanding (to match the price paid!).”

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Posted 8 years ago

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Hi Natasha, I really am so pleased to hear that you and your family had a wonderful celebration at Ludbrook Manor. I'm sorry to hear that you had a few little niggles with your stay, we would certainly never discourage a guest from using the dining table so I will be sure to smooth this issue out with the house manager. We really do appreciate any feedback from our guests so thank you for taking the time to leave your review. Jessica, Head of Client Services

Posted 8 years ago

“We had a wonderful family 'Golden Wedding' celebration at The Barns. It was roomy, warm, comfy and really well kitted out. The hot tub was a huge success as was the games room. All the staff we met were helpful. We were delighted with our choice of venue.”

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Posted 8 years ago

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Hi Alison, I'm thrilled to hear you had such a wonderful stay at the Old Mill and Hayloft. I'll be sure to pass on your lovely praise to the rest of the team! We hope to hear from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews