Kaboodle (UK) Home Appliance Installation Service Reviews

Name: Kaboodle (UK) Home Appliance Installation Service
Address: Unit 5 Motorway Industrial Estate, Babbage Road, Stevenage, Herefordshire
Rating: 4.82

4.8 Rating 1,387 Reviews

96 %

of reviewers recommend Kaboodle (UK) Home Appliance Installation Service

Company Reviews

Metrics

Info

4.8

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0203 191 1077

Location:

Unit 5 Motorway Industrial Estate,
Babbage Road,
Stevenage
Herefordshire
SG1 2TU

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Kaboodle (UK) Home Appliance Installation Service 5 star review on 17th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever. Do not work for them or buy from them”

Helpful Report

Posted 3 years ago

“Fixed hinge fridge has been incorrectly installed and has gap in the door seal. Marks Electrical, who supplied the fridge, have past the complaint to Kaboodle who supplied the unit. Now 10 days later we still have a fridge that is unusable and no response from Kaboodle to our email.”

Helpful Report

Posted 3 years ago

“Truly appalling service. We're supposed to install an oven but refused as the surface above was in their view combustable despite being made of a single sheet of stainless steel. Agreed to redeliver and install but at delivery dates are at least a week later leaving us with no way to heat food. Cancelled our order in the end and have gone with someone else who can deliver faster. Next time I order electricals, if the installers are Kaboodle then we will go elsewhere.”

Helpful Report

Posted 3 years ago

“Three weeks to deliver my TV not good! But oh no phone call this morning saying my TV is at the wrong depot? Now four weeks!!!!”

Helpful Report

Posted 4 years ago

“2 minutes agoNEW Worst ever experience. I ordered cooker that was supposed to be installed by this company. I was waiting for my slot 1 week to get this delivered. On the day of installation they called me and said engineer is sick and I need to wait another week for the slot to book appointment. They said they will try to find someone and call me back - but they didnt even bother to do so- it was simple lie to give me false hope that they are doing something. Not recommending using this- worst service!!!”

Helpful Report

Posted 4 years ago

“They didn't even attempt to deliver my £2000 fridge. They said it wouldn't fit but yet didn't even measure the area (and I have measured the area). Disgrace.”

Helpful Report

Posted 4 years ago

“They are sly, dirty and incompetent., a nightmare in one word. They came about a month ago to remove two appliances and install a new one. In the process the spilt water all over the carpet but kept schtum so I discovered it only later. For good measure they left black marks over the same carpet all because they never heard of a floor protector. Of the two items they were meant to take they only took one, so another appointment. Then another for levelling the new machine. This last one they first changed then cancelled without bothering to let me know. So I now have the pleasure wasting yet another day in the hope they turn up when they said they would and do the job they should have done the first time.”

Helpful Report

Posted 4 years ago

“Im left with a wet and soggy kitchen because of bodged installation of a dishwasher. Kaboodles response - someone will call you. You'd get better service at fawlty towers.”

Helpful Report

Posted 4 years ago

“Brought a new oven, removed the old one and left with my kitchen drawer damaged. Refused to acknowledge fault even though nobody else was in the kitchen that day... Shocking customer services. AVOID”

Helpful Report

Posted 4 years ago

“everything about our purchase from marks electrical seemed efficient. it took longer than we thought-and had been told- to get the fitting (one week delay by me included) and the booking was inefficient - with multiple phone calls to book, and multiple identical safety phone checks. The actual fitting was one of the worst household events ive ever known. the workmen left all the doors open on a cold day - I seemed to spend all day trying to keep them shut..... they treated our house like a building site - which they owned! firstly they weren't going to fit the cooker because it was under a recessed window. this was checked, and they started. they then did tests - which they said showed a gas leak - and eventually turned off and condemned our boiler - making me sign forms and sticking labels on it.... the next day I got a very efficient and polite Corgi engineer (costing me £144.00) to check the system - as I didn't trust the fitters- and it passed fully with no adjustment, and no advisories! The boiler was safe and we'd had a very cold and worrying night! they did fit the cooker, and left the house with it working and both ovens going to burn them off.... BUT they had scratched the side of the range (it doesn't show in place as its on the side and I didn't see it til later). they didn't level the cooker, which was raised at the front - and only 3 of the 8 legs even touching the ground - so i had to correct this myself. They didn't leave a gap of one cm at the sides as in the manual (and there was no restriction at one end as i'd removed a unit), and because of this and because it wasn't levelled, part of one side of the frame was in contact with the wooden unit next to it, and its blistered the recently painted paintwork onto the front of the unit. I signed to say it was done, but I didn't check levels, or the gap (should you have to?). The whole thing was unsatisfactory, and I'd never use them again. Additionally I had to spend £144.00 above their fitting costs to get the gas supply and boiler checked by a competent Corgi registered supplier. It was a bad experience.....”

Helpful Report

Posted 4 years ago

“No updates from customer service, chased multiple times, asked to escalate, got no response. Over a month with no oven and just fobbed off at every opportunity. No idea when installation might happen, but dreading christmas with no oven.”

Helpful Report

Posted 4 years ago

“My double oven was installed by Kaboodle last Monday 12th October and blew a fuse when the fitters switched it on. They told me they had never seen a fuse like mine and to call an electrician to fix it, "a simple and cheap job" I called my electrician whilst they were still with me, but he did not answer. He came round the next day, and told me after doing many tests, that the oven was faulty. An e-mail by him to Marks electrical customer services explained the problem. A new oven was ordered. After several phone calls by me over the next few days, I was told my delivery date was 22nd October. As I have a special needs daughter in a care home, and have a garden visit booked for that day I was not available, so now have to wait until 29th October for my new oven .There are no other available slots so I have been told. I have an 82 year old vulnerable person living with me and only have a small microwave oven to use and a hob. So no oven for 2 and a half weeks. A very very dissatisfied customer who would NOT recommend them”

Helpful Report

Posted 4 years ago

“Horrendous service. This firm have had our £2000 fridge freezer for 14 days now and have failed to deliver it because our postcode, which isn’t even remote, is not convenient to them. It’s now gone beyond its guaranteed delivery date and they really couldn’t care less. Staff members are very rude when you speak to them. This is a very expensive fridge freezer bought from John Lewis. This firm clearly are not fit to offer this service.”

Helpful Report

Posted 4 years ago

“Arrived to fit 2 new fridges. Successfully fitted the first although we subsequently realised that parts had been missed and others attached upside down (it would have resulted in insufficient airflow). The second fridge was left protruding because they said the fridge was too big, in reality there was a small piece of wood that needed adjusting. Left sand (!) all over the floor as well.”

Helpful Report

Posted 5 years ago

“As part of an insurance claim, Kaboodle came to install a replacement induction hob. They did arrive on time with the new hob, unfortunately the new hob, although from the same manufacturer, had slightly different electrical connections, which confused the two Kaboodle 'engineers'. They did not have the necessary electrical parts to make the installation, so all they could do was deliver. The point being, I you are an installation company and you are going to install an item on site, some preparation checks should have been done, to ensure that the parts are available on site and the 'engineers' have the know how. End result being, delivery only and I was left to install the hob.”

Helpful Report

Posted 5 years ago

“Very bad experience. My new cooker was delivered but unbeknown to me the guys knew the screws on the lid were broken but said nothing! I had seen them outside lifting the lid but though no more of it as nothing was said. A day later I went to lift the hob lid and it sprung sideways. I called The company I bought it through (Ovens and Cookers) who said they would look into it and speak to the fitters, they then said I would have to wait 11 days for a Stoves engineer to come out. He’s just arrived and said they should have taken the oven back as it was faulty not try to fix it....not impressed and they seemed such nice guys.”

Helpful Report

Posted 5 years ago

“TOTALLY UNHELPFUL ! I paid £50 extra for delivery. Fridge Freezer delivery with 2 men. Refused to carry the Fridge up steps yet their office had confirmed the day before that they would be happy to do this. Said it was "too heavy", "nearly 200KG" it actually weighed nearer 100KG ... surely they new this prior to arriving! Then said it was too far to carry! I said they could put it down to rest now and again. This however they said would "take them too long". One of the chaps then said they could "take the doors off because they are heavy and carry it in parts" great! Then in the next breath he said "Can't do that ... that would be an instal and I'm not getting paid for an instal" !! They're supposed to be professionals !! Surely they should be prepared with a trolly for steps or suction handles to aid carrying. They ended up leaving it in my garage and I had to carry it round with the help of my son. Terrible ! Even says on your website "Whether Built-in or Freestanding, gas or electric, large or small, Kaboodle will take all the hassle away"”

Helpful Report

Posted 5 years ago

“Jordan R and Gary were first class! So helpful and friendly. Thank you”

Helpful Report

Posted 5 years ago

“Disgusting service No response to my emails”

Helpful Report

Posted 5 years ago

“Very disappointed with the service. I bought a Miele fridge freezer direct and kaboodle was due to install it. First excuse was that they not receive the appliance from Miele I spoke to Miele and they said it had been dispatched. Two weeks later I got fed up and sent Miele an email asking about my fridge freezer. Few minutes later kaboodle rang to arrange an installation. On the day of installation I rang in the morning to confirm and the operator said that it will be installed today. At 10am I receive a call saying the installation will not take place due to unforeseen circumstances. The earliest they can do will be Friday pm. Not giving me a time as you can understand I have a child to pick up so the afternoon slot is no good for me. I have taken two day of work for the installation. Very very poor service”

Helpful Report

Posted 5 years ago

Kaboodle (UK) Home Appliance Installation Service is rated 4.8 based on 1,387 reviews