Kaboodle (UK) Home Appliance Installation Service Reviews

Name: Kaboodle (UK) Home Appliance Installation Service
Address: Unit 5 Motorway Industrial Estate, Babbage Road, Stevenage, Herefordshire
Rating: 4.82

4.8 Rating 1,387 Reviews

96 %

of reviewers recommend Kaboodle (UK) Home Appliance Installation Service

Company Reviews

Metrics

Info

4.8

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0203 191 1077

Location:

Unit 5 Motorway Industrial Estate,
Babbage Road,
Stevenage
Herefordshire
SG1 2TU

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Kaboodle (UK) Home Appliance Installation Service 5 star review on 17th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service. Gas hob booked in for replacement on a morning slot. Asked for as early as possible, said they’d make a note but couldn’t guarantee anything which is fair enough. Call received 3 days before to inform me that the installation was the first job of the day and the fitters would be with me at 8am. 12pm, 3 phone calls later with promises to call me back and no fitters.”

Helpful Report

Posted 6 years ago

“One delivery person had not yet done his gas safe training - although he was polite and seemed embarrassed by his colleague. The gas safe trained engineer who had recently qualified was obviously not experienced at all. He was rude and ignorant and had to keep referring to his' text book' and college notes. We endured over 4 hours of listening to him calling his manager and refusing to install our cooker- at one point he wanted to adjust our fire and boiler - although he was not approved to do so ! - At one point he was going to leave us with our main gas supply turned off! Our gas pipe was fitted when we had a new boiler and cooker and we had a larger supply pipe put in 2 years ago ! The cooker delivered was an identical replacement due to a warranty issue so you might ask why the problem? In fairness to Kaboodle we have dealt with them before and not experienced any problems in fact they have always been very professional in every aspect. Although this could be an isolated incident I feel that newly qualified engineers should gain more experience with more experienced technicians before going out on installations to prevent this happening with future customers”

Helpful Report

Posted 6 years ago

“When first delivery came they did not install it or take other one away as they said they were not trained to do it. Had to wait a week with new oven plonked in middle of my kitchen then found the oven was damaged. Today Steve arrived with a new oven which he fitted and took the damaged and old one away.”

Helpful Report

Posted 6 years ago

“Having waited all day for my new Rangemaster to be delivered and installed - told between 9-5pm! On paper and messaged twice - make sure someone is home , cancelled work and numerous preparations done with builders in time for 11/12/18 - slightly horrified that kabboodle have not informed Rangemaster that they had not even picked up the Rangemaster at the start of the day.. Told at 3pm by Rangemaster that Kaboodle may be running late- told ( when ringing again at 4:45) that the Rangemaster was not even collected, Told that next delivery would be Tues18th - ( when working all day) before it could arrive and be installed! Have paid nearly 2500K up front over a month ago to Garton and King to include installation. Not impressed so far with how the customer service is panning out for all 3 companies !”

Helpful Report

Posted 6 years ago

“Appliance arrived with big dent on side so would not accept.”

Helpful Report

Posted 6 years ago

“The Kaboodle Installation Team were not skilled enough or tooled to install a replacement Induction Hob in an exiting kitchen work top. The house had been without a working Hotpoint Hob for 2 weeks so I accepted a partial fitment. I am seeking another company at my expense to complete the job. The wiring prevents the Kitchen draws shutting, the Hob was not siliconed in situ and the fixing screws could not be attached. The Hob is effectively loose. Take away point for potential Kaboodle customers is beware that in my experience Kaboodle accept appliance tasks that they do not have the capability to install and left me the customer with a partial and temporary solution. The Kaboodle Installation team phoned ahead of time turned up on time, and were polite.”

Helpful Report

Posted 7 years ago

“Ordered Range Cooker from John Lewis who contracts delivery and installation to yourselves. I did not want installation only delivery however you could not deliver after 15:00 on a Wednesday or after 13:00 on a Friday. You were not prepared to find alternative ways of delivery so I had no option but to cancel order. John Lewis were no help either. You need to specify that you are not able to deliver after 15:00 on. Wednesday or after 13:00 on a Friday. 1 star rating is 1 Star too many from me.”

Helpful Report

Posted 7 years ago

Kaboodle (UK) Home Appliance Installation Service is rated 4.8 based on 1,387 reviews