TOTALLY UNHELPFUL ! I paid £50 extra for delivery. Fridge Freezer delivery with 2 men. Refused to carry the Fridge up steps yet their office had confirmed the day before that they would be happy to do this. Said it was "too heavy", "nearly 200KG" it actually weighed nearer 100KG ... surely they new this prior to arriving! Then said it was too far to carry! I said they could put it down to rest now and again. This however they said would "take them too long". One of the chaps then said they could "take the doors off because they are heavy and carry it in parts" great! Then in the next breath he said "Can't do that ... that would be an instal and I'm not getting paid for an instal" !! They're supposed to be professionals !! Surely they should be prepared with a trolly for steps or suction handles to aid carrying. They ended up leaving it in my garage and I had to carry it round with the help of my son. Terrible ! Even says on your website "Whether Built-in or Freestanding, gas or electric, large or small, Kaboodle will take all the hassle away"