They are sly, dirty and incompetent., a nightmare in one word. They came about a month ago to remove two appliances and install a new one. In the process the spilt water all over the carpet but kept schtum so I discovered it only later. For good measure they left black marks over the same carpet all because they never heard of a floor protector. Of the two items they were meant to take they only took one, so another appointment. Then another for levelling the new machine. This last one they first changed then cancelled without bothering to let me know. So I now have the pleasure wasting yet another day in the hope they turn up when they said they would and do the job they should have done the first time.