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Kaboodle (UK) Home Appliance Installation Service Reviews

4.8 Rating 1,376 Reviews

96 %

of reviewers recommend Kaboodle (UK) Home Appliance Installation Service

Company Reviews

4.8

Based on 1,376 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0203 191 1077

Location:

Unit 5 Motorway Industrial Estate,
Babbage Road,
Stevenage
Herefordshire
SG1 2TU

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Kaboodle (UK) Home Appliance Installation Service 5 star review on 17th November 2022

Kaboodle (UK) Home Appliance Installation Service 5 star review on 13th September 2022

Kaboodle (UK) Home Appliance Installation Service 5 star review on 16th June 2022

Kaboodle (UK) Home Appliance Installation Service 5 star review on 16th June 2022

Kaboodle (UK) Home Appliance Installation Service 5 star review on 2nd March 2022

Kaboodle (UK) Home Appliance Installation Service 5 star review on 29th July 2021

Kaboodle (UK) Home Appliance Installation Service 5 star review on 13th February 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Range Cooker from John Lewis who contracts delivery and installation to yourselves. I did not want installation only delivery however you could not deliver after 15:00 on a Wednesday or after 13:00 on a Friday. You were not prepared to find alternative ways of delivery so I had no option but to cancel order. John Lewis were no help either. You need to specify that you are not able to deliver after 15:00 on. Wednesday or after 13:00 on a Friday. 1 star rating is 1 Star too many from me.”

Posted 6 years ago

“The two installers were very prompt and efficient.They did a very good job”

Posted 5 years ago

“Ryan & Danny were excellent in the execution of my Smeg cooker delivery. We don’t have easy access at all but they got the cooker in effectively and with no fuss. I really appreciated their professional and friendly manner. Absolutely the best service I have had from a delivery company so far. Thank you for making it totally stress free.”

Posted 5 years ago

“Kim and Simon went above and beyond to make sure my cooker fitting went well despite the appliance having missing parts and having to wait for me to do the school run! They sorted it all out all problems fantastically! Highly recommended!”

Posted 5 years ago

“Appliance arrived with big dent on side so would not accept.”

Posted 5 years ago

“The Kaboodle Installation Team were not skilled enough or tooled to install a replacement Induction Hob in an exiting kitchen work top. The house had been without a working Hotpoint Hob for 2 weeks so I accepted a partial fitment. I am seeking another company at my expense to complete the job. The wiring prevents the Kitchen draws shutting, the Hob was not siliconed in situ and the fixing screws could not be attached. The Hob is effectively loose. Take away point for potential Kaboodle customers is beware that in my experience Kaboodle accept appliance tasks that they do not have the capability to install and left me the customer with a partial and temporary solution. The Kaboodle Installation team phoned ahead of time turned up on time, and were polite.”

Posted 5 years ago

“The delivery men were very pleasant, but shortly after they had left we noticed that there was dog mess all over our kitchen floor that had come from one of the men's boots. When you go into someone's house you should take care. Also I don't think they levelled my we fridge up very well.”

Posted 6 years ago

“Order #11194060 Appliances direct assured me my delivery would be about 5 days, 15th November. Kaboodle however gave me the nearest date as the 28th November. No helpful response from Appliences Direct for such a delay other than Kaboodle have had the appliance since the day after order! If my purchase does not arrive on the 28th all hell will be set loose!!!”

Posted 5 months ago

“The work was horrible. They just delivered a dishwasher from Miele. While trying to remove the old machine, they broke something and then left the new machine in the middle of the kitchen and departed. What terrible service! Two inexperienced young boys. This company's service is simply awful.”

Posted 9 months ago

Dear M Sabet, We apologize for any inconvenience caused during the delivery of your Miele dishwasher. Our engineers discovered a leak in your existing pipework, and our policy prevents us from connecting to faulty water systems to avoid further damage. We advised you to seek an experienced plumber to replace the perished valve causing the leak. We apologize for any inconvenience caused and appreciate your understanding.

Posted 9 months ago

“I’m sorry to say that Kaboodle haven’t lived up to their reputation as a premier appliance delivery and installation company. Firstly, they send me a text message about my delivery and ask questions about natural gas or LPG - I’ve purchased a Miele washing machine and tumble dryer and not a cooker! Then I’m offered a delivery date as long as it’s a Tuesday. I’m flexible, but Kaboodle clearly aren’t. I wouldn’t use Kaboodle out of preference, but clearly Miele do. My only solution is to cancel my order with Miele and use one of their approved distributors who are more flexible with delivery options.”

Posted 11 months ago

“*Do NOT trust this company to install* I bought a Miele Dishwasher on the 30th of November under the impression that it would be delivered and installed within 1 to maximum 2 weeks. It was organised through Kaboodle and when Miele delivered to them a few days after my purchase, I was told that they couldn't install until the 19th of December!! As there was nothing we could do, we waited patiently and washed everything by hand until the 19th of December when I called in the morning to confirm our appointment (and was told that we are booked in and it should be installed later that day). Great news! I have now received a call at 2:30pm by Imogen to tell me that the installation will not happen today AND WILL NOT BE DONE UNTIL AFTER CHRISTMAS!!! I asked why they couldn't deliver and install the following day and was told "because that would inconvenience other customers...". Well what about us? Are we not customers who have paid for this service? I was told that the installation guy is sick which I'm very sorry to hear but that doesn't excuse another 2 - 3 weeks of delay! Who will be installing the appliances tomorrow? Why can they not pay another technician extra to deliver on their confirmed orders when something like this happens? I wish I had never selected the installation option when I purchased my appliance. It would have saved me so much time. This company doesn't care about their customers and now our Christmas celebration will be affected because of it. The appliance will now be delivered without installation and I have to sort it out myself, thanks for nothing but wasted time Caboodle.”

Posted 1 year ago

“Paid £149.99 for installation and removal and recycling of old oven none of which was carried out was told I had ordered wrong oven it was too small it was built under should have been built in. Have been told one ordered could still have been connected but wasn't given choice one ordered never left van!!!Been told by Donaghy Bros oven still not returned to them so they cannot issue refund for oven so am on a lower all round. I want refund from you and Donaghy Bros or am taking this matter to the press”

Posted 1 year ago

“Kaboodle came five days ago to install an integrated freezer, when they left we found that when we closed the dishwasher door (two units away from the freezer) that the kickboard underneath the run of kitchen cupboards fell down, we put it back several times, but it continued to fall when the door was opened. I rang Kaboodle three times to ask when it could be rectified, but so far, no answer.”

Posted 1 year ago

“We have just had a Rangemaster dual fuel cooker installed by Paul and Marcus. They were very efficient and did an excellent job, checking both gas and electric connections, and ensuring everything worked correctly before they left. They removed our old cooker and took away all packaging leaving our kitchen tidy. Customer service was good and we were kept up to date with delivery. We were called an hour prior to delivery and arrived on time. Would use Kaboodle again.”

Posted 1 year ago

“Outstanding service on delivery and installation of a new integrated fridge for my 85 year old mum. Amazing staff Reece and Danny went above and beyond, kindly changing the opening side of not only the fridge door but the unit door as well. The kindness they showed made my mum quite emotional. Thanks again to Reece and Danny.”

Kaboodle (UK) Home Appliance Installation Service 5 star review on 13th September 2022

Posted 1 year ago

“Mark and Luke were punctual, conscientious, tidy and harad working. They were very keen to make sure that we, as the customer, understood the product and knew how to work it etc. We can't recommend Mark and Luke highly enough..... just wish there were more like them at other companies !! Very good job, thanks.”

Posted 2 years ago

“Really impressed with the engineers that came - Mark and Luke. Really friendly, nothing was an issue. Quick, polite and professional. Really reccomend Kaboodle because of these two employees.”

Posted 2 years ago

“Unsurpassed Delivery Excellence. The team arrived on time, completed an expert job with absolutely no issues. The crew used a body harness to carry the heavy fridge/freezer which I have never seen before and this allowed easy carriage along a narrow corridor. I cannot recommend them more highly.”

Kaboodle (UK) Home Appliance Installation Service 5 star review on 13th February 2021

Posted 3 years ago

“Mark & Luke we’re professional, helpful and very nice. Thank you so much.”

Posted 3 years ago

“Mark & Luke we’re professional, helpful and very nice. Thank you so much.”

Posted 3 years ago

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Kaboodle (UK) Home Appliance Installation Service is rated 4.8 based on 1,376 reviews