Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,977 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 3 day days to credit my account..”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We apologize for the delay in crediting into your account. Can we ask what happened Kabayan so that we can take actions regarding with this matter? But rest assured most of our transactions will be credited within an hour or a day. If you have any concern or need assistance in the future, please contact our support team through Email at info@kabayanremit.com to assist your concern, or send us a direct message in our FB page so we can assist you immediately. Pasensya po, Kabayan!❤️

Posted 1 month ago

“I find it hard now. The other day nag try ako i need to call to be assisted with someone. Most of my recipient i cant fine it. Ewan kung ano ngyari. Mas maganda yung dati.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we’re really sorry to hear about your recent experience. We understand how frustrating it must be not being able to find your recipients and needing to call for assistance. We’ve recently made some updates to improve our service, but we truly value your input and will look into this issue. If you're still having some trouble, please don’t hesitate to reach out to our support team. Please reach out to our support team at info@kabayanremit.com so we can assist in resolving the issue as quickly as possible. Thanks!❤️

Posted 1 month ago

“the new update of set up was more confusing to use. receivers info, history, etc. are hard to see”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're very sorry to hear that the new update setup and navigation looks more confusing to you. We appreciate you pointing out the difficulties with accessing receiver info and history. No worries Kabayan, our team is actively working to improve usability to make it more easier and convenient to our valued customers. If you have specific suggestions or need help finding certain features, please call directly our 24/7 customer service to assist you immediately. Salamat po Kabayan!❤️

Posted 1 month ago

“I sent money to the Philippines on May 21st which, as of today, May 23rd, has still not been credited to the intended recipient’s account. I have made multiple follow-ups, and each time I was told the money had already been credited. However, the recipient personally visited the bank to inquire, and no funds have been received. Your team has since informed me that you are still waiting for proof of deposit from the bank. This situation is extremely frustrating and distressing, as the funds were intended for hospitalization expenses, and the delay is causing serious inconvenience and emotional stress during an already difficult time. I have used Kabayan Remit many times and always trusted your service, but this experience has been deeply disappointing.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We sincerely apologize for the delay and the distress this situation has caused, especially given the urgency and importance of the funds you sent. We understand how frustrating and emotionally taxing it must be, particularly when the money was intended for hospitalization expenses. We're very sorry for that Kabayan! Our team is actively working with the receiving bank to obtain the necessary proof of deposit. While this process can sometimes take longer than expected due to external banking procedures, please rest assured that we are treating this matter with the highest priority and urgency. We value your continued trust in Kabayan Remit and are committed to resolving this issue as swiftly as possible. In the meantime, if you need any assistance or if you have any other concerns, you can reach out our support team at info@kabayanremit.com or call directly our 24/7 customer service to assist you immediately. Thank you for your patience and understanding. Pasensya po, Kabayan!❤️

Posted 1 month ago

“I was just frustrated why our rearned points expired…?it’s earned bkit kailangan maexpired…?”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we're truly sorry to hear about your frustration regarding the expiration of your earned reward points. We understand how important every earned points to you, Kabayan! For better understanding and for further information about our rewards points program, please feel free to reach out to our support team through Email at info@kabayanremit.com with the details of your transaction to assist your concern, or send us a direct message in our FB page so we can assist you immediately. Pasensya po, Kabayan! Maraming salamat din po!❤️

Posted 1 month ago

“I like this service as it gives a better exchange rate compared to the other remittance provider. What I don't like with the service is the never ending forms they want you to fill in, the duplication of information they keep on asking you. I understand that there is a process to follow but this can be 100% improve. I would like to see a simplier process and less duplication. It saves time and money in the long run.”

Helpful Report

Posted 1 month ago

Thank you for your valuable feedback Kabayan—we're glad to hear that you appreciate our competitive exchange rates! We're committed to provide our customers get the most value from their transfers. We apologize for the data collection process which we required to ensure the security and compliance of every transaction. And we’re actively working on simplifying our user experience to make it easier, faster and more efficient. Your feedback is much appreciated Kabayan! Thanks!😊

Posted 1 month ago

“Ang bagal !”

Helpful Report

Posted 3 months ago

We apologize for the inconvenience caused, Kabayan. We understand your frustration. To assist you further, please share more details about your experience? Feel free to contact us via email at info@kabayanremit.com or call our hotline. We're here to help.

Posted 3 months ago

“It is hard to claim the 400 rewards points. When you click claim rewards. Not working. Goes to unlocked rewards don't know how to use it.”

Helpful Report

Posted 4 months ago

Hi Kabayan! We apologize for the trouble with claiming your reward points and are looking into it. To redeem rewards, please check your tier: No Tier (0-499 points): No redeemable rewards. Bronze Tier: 15% off transaction fees for 400 points. Please remember to redeem within 90 days as points expire after that period. Only one reward can be redeemed per transaction, and the highest applicable reward will be applied. For more details, please visit this link https://kabayanremit.com/terms-and-conditions-rewards/. For further assistance, contact us at 1(437)886-2999.

Posted 4 months ago

“I found the customer service experience to be frustrating, as it takes a long time to get a response and have issues resolved. Additionally, the process of logging into my bank account to complete an Interac transfer is inconvenient compared to other remittance services. The transfer speed is also slower, and it doesn’t arrive within minutes as expected, which can be disappointing when time is crucial. Overall, the service could improve in terms of responsiveness, convenience, and transfer speed.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your thoughts with us! We really appreciate your feedback, as it helps us improve and better serve our customers. We're sorry to hear that your experience with customer service was frustrating, and we’ll be looking into the flow of communication between our team and customers to see where we can do better. We also apologize for any inconvenience caused by the delivery time. We completely understand how important it is to get transfers done quickly, especially when time is of the essence. Upon checking your transaction history, we see that it was delivered within our typical 1-hour timeframe, which is our goal for transactions under 50,000 pesos, depending on online availability and compliance review. We know you have high expectations, and we’re committed to meeting them. Thank you for choosing us, and we look forward to providing a better experience for you next time!

Posted 4 months ago

“TOOK TO LONG TO PROCESS AND CREDIT THE FUNDS TO THE DESIGNATED ACCOUNT,”

Helpful Report

Posted 4 months ago

Hi Kabayan! We’re really sorry to hear that the process took longer than expected, and we sincerely apologize for any inconvenience this may have caused. We understand how important it is for funds to be credited promptly, and we’d love to look into this further to understand what happened. Could you please provide us with more details about your transaction, such as the date or the amount? This will help us investigate and ensure we improve the process moving forward. For further assistance, please feel free to reach out to us directly. We truly appreciate your feedback and patience as we work to resolve this. Thank you for bringing this to our attention!

Posted 4 months ago

“Higher fee than most remittance companies.”

Helpful Report

Posted 4 months ago

Hi Kabayan! Thank you for sharing your feedback with us. We understand that fees are an important consideration when choosing a remittance service. While our fees may be slightly higher than some others, we offer higher exchange rates than most remittance companies, which can often result in more value for your transfer. We’re always working to provide the best service possible, and we truly appreciate your input. If you have any questions or need assistance, please feel free to reach out!

Posted 4 months ago

“Previously, it was very easy for my family in the Philippines to pick up the money, but now, for the second time in a row, they need to wait two days to claim the money. I do not know if I will be able to continue using your service, Kabayan.”

Helpful Report

Posted 5 months ago

Hello! Thank you so much for your feedback. We truly apologize for the delays your family experienced this time. We understand how crucial it is for you to send money quickly and efficiently, and we want to assure you that we take this matter seriously. If there’s anything we can do to assist you further, please feel free to reach out. We genuinely value your trust and hope to restore it moving forward, Kabayan. 😊

Posted 5 months ago

“The point system does not work even I had transactions there were no points accumulated. The referral points that I should get also did not credit on my account. I contacted the support about this but tgey did nothing. Rates they offer are low and the fee is too high.”

Helpful Report

Posted 8 months ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 8 months ago

“About the referal fee,i totally complete 3 referal but your company didn't give my referal fee.i feel dissapointed about this.”

Helpful Report

Posted 10 months ago

Hi, Carol! Thank you for your feedback and for raising this concern. We apologize for any inconvenience this may have caused. To successfully refer someone, they need to have a verified account and complete a transaction. After checking our records, we see that you have two referrals. The first referral was successful because they have a verified account and have already sent a remittance. However, your second referral's account is still pending verification. If you have a third referral, you may contact them and ask if they have used your invitation link. We appreciate your recommendation, Carol. 😊 If you have any further questions or concerns, please feel free to contact us at info@kabayanremit.com.

Posted 10 months ago

“Pa liit ng pa liit yung palitan . Kaya minsan parang mas ok na mag send between the bank from canada to philippines”

Helpful Report

Posted 10 months ago

Sorry to hear you've experienced issues with our service, Rene. We'll keep doing our best to provide you with fantastic services. Thank you for choosing Kabayan Remit! 😊

Posted 10 months ago

“The waiting for the remit is taking too long...also high transaction fee.”

Helpful Report

Posted 10 months ago

Hi Allan, thank you for your review and for raising your concern about this matter. We'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take 1-2 banking days, as sometimes we need to conduct additional checks or banks may take longer to process. (please note that weekends are not included) We appreciate your understanding and look forward to assisting you with your next transaction. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 10 months ago

“Took time for the receiver to get the money, Palawan needed to follow up your office to remit the money to the Philippine.”

Helpful Report

Posted 11 months ago

Hi Kabayan! Thank you for your review and for raising your concern about this matter. We apologize for the inconvenience you and your receiver have encountered. We'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take 1-2 banking days, as sometimes we need to conduct additional checks or banks may take longer to process (please note that weekends are not included). As of this writing, your transaction is now ready for pickup. If you have any other concerns, please feel free to provide us with more details at info@kabayanremit.com. 😊

Posted 11 months ago

“I referred a friend and she did her first transaction upon registration but Kabayan remit cannot find her payment and it did auto deposit to Kabayan remit therefore she cannot cancel it at the bank”

Helpful Report

Posted 1 year ago

Hello Imelda, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused to your friend. After reviewing our records, we identified a misunderstanding regarding the process for sending the transaction to Kabayan Remit. Rest assured, the concern has been resolved. We appreciate both you and your friend for your cooperation and coordination with our team. We are looking forward to your next transaction 🙏. Best regards from Kabayan Remit

Posted 1 year ago

“Recently, there has been a notable increase in the frequency of delays, which is having a detrimental impact on operational efficiency. While I appreciate the utility of this remittance platform for urgent financial needs, the recent spate of delays has become a significant concern. 😟 Hope it will be addressed soon. Thank you 🙏”

Helpful Report

Posted 1 year ago

Hi Kabayan! Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay of your recent transaction. Rest assured, our team is actively working to address this issue and enhance our operational efficiency. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out. We are looking forward for your next transaction and we hope to exceed your expectation 🙏

Posted 1 year ago

“I wasn’t happy with the services of Palawan where I I always send my remittance.”

Helpful Report

Posted 1 year ago

Hello Helen! Thank you for your feedback and we sincerely apologize for the inconvenience regarding the payout center for your remittance. If your preferred pickup location is unable to service your remittance, please note that your receiver can also claim the funds at other payout centers, including M. Lhuillier, LBC, Cebuana, Pera Hub, PSBANK, RD Pawnshop, Robinson Department Store, Tambunting, Villarica, or any branch of Metrobank. For further inquiries or concerns, feel free to reach out to us at info@kabayanremit.com.

Posted 1 year ago

Kabayan Remit is rated 4.8 based on 21,977 reviews