Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,412 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 30th August 2024

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it took me a week to get a answer on the investigation on my remitance”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Mikelee. We're always working on improving our services, so we appreciate every feedback we get. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Transaction fee is not okay. It is very high.”

Helpful Report

Posted 3 years ago

Hi Nelson, thanks for your feedback. We may not be the cheapest money transfer provider out there (not yet). However, rest assured we're always working behind the scenes on finding innovative ways that will lower the fees while offering outstanding services for our kababayan.

Posted 3 years ago

“What is very wrong is that kabayan is taking a lot of commission fees in comparison with Azimo and Ria. Remitly exchanged rate is 2 or 3 pence lower than your service fee but at times and if you are sending the money through ones bank account then it is free. Kabayan is escalating their fees to poor Filipinos in sending money if they are sending over 5oo pounds and that is why a lot of workers here in the UK refrain to send via Kabayan. This is my honest and sincere review that I hope kabayan will action this review. It is not an experience from Pinoy like me but this fee has been escalated without self awareness what this affects the purse and pockets of us Filipinos who works hard to send money home especially in this pandemic year. Kabayan shouldower their service charge fees to flow Filipinos in this pandemic year. Ervin Arguelles.”

Helpful Report

Posted 3 years ago

Hi Ervin, thank you for your review and for raising your concern. We're sorry to hear your dissatisfaction with our services, but we appreciate you bringing this to our attention. Please note that every remittance provider offers different promotions, exchange rates and service fee calculations. Some (like Azimo and Ria) offer a "premium" exchange on the customers' first transaction, but customers may not realise that the exchange rate is then lower on the succeeding transactions. We understand that we may not be the cheapest provider out there (not yet), but we offer competitive exchange rates. The total amount the customers send then turns out higher, if not the same as the other providers. However, rest assured that we're always working behind the scenes on finding innovative ways that will lower the fees while offering outstanding services for our kababayan. Thank you for your kind understanding.

Posted 3 years ago

“Only two because they keep change.. it suppose to be quick and easy but definitely not quick and easy they ask for documents you send then say want more everytime send”

Helpful Report

Posted 3 years ago

Hi Julian, thank you for your feedback. We apologise for any inconvenience you might have experienced with our service. However, please note that as a Money Service Business, we may be required to check our customers' documents from time to time, especially when sending large amounts. Upon receipt of documents, the transaction is processed immediately. We hope this helps. Should you have any other concerns, please feel free to email us at info@kabayanremit.com. Thank you.

Posted 3 years ago

“quick delivery however, charges at too high and unreasonable cut off point and this issue has been discussed by many people. Its a shame as it was good at the beginning.”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for your review. We appreciate your feedback. We understand that the service fee might be a bit higher than other remittance services, we try to balance it out by providing the highest possible exchange rate we can give our clients, then efficiently transfer the money to our payout partners, for your beneficiaries to receive the remittance within 1 hour. Best wishes, Kabayan Team

Posted 3 years ago

“No so helpful over the phone”

Helpful Report

Posted 3 years ago

Hello Josie, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 3 years ago

“Im not happy as for the second time i invited friends to send to kabayan so i can get £10 off but never happened even if they did sign in the link i sent them. Very disappointed. They said they cant see on the system for my referral.”

Helpful Report

Posted 3 years ago

Hi Debra, thank you for your feedback. We would like to apologise for any inconvenience you might have experienced with our service. Please note that our system automatically credits the £10 into our customers' e-wallet for every successful referral. It would only count as a successful referral when your friend signs up through your unique referral link and sends their first remittance. If your friend has signed up through the link but hasn't sent their first remittance, the reward will not be credited to your account just yet. However, if this is not the case, please feel free to send us an email at info@kabayanremit.com and we will investigate the issue further. Thank you! Best wishes, Kabayan Remit Team

Posted 3 years ago

“They ask for a proof of where your fund has come from, you gave them a document which you think is sufficient. They doubt it and they need to see your full details of your bank statement. I strongly disagree because why should I disclose my bank details to a company or person online which I never met? Bank account is very personal and they should be reasonable.”

Helpful Report

Posted 4 years ago

Hi Fabiola, thank you for raising your concern and we apologise for any inconvenience this might have caused. However, as a Money Service Business, we may be required to request for proof of funds from time to time. We hope this helps. Best wishes, Kabayan Team

Posted 3 years ago

“Not satisfied 1last month service”

Helpful Report

Posted 4 years ago

Hello po, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“I can't understand that I need to send photo of my bank card to approved my transfer! Taking bank details now a day is dangerous and not safe...the whole world is taking bank transfer without sending photo of your bank card...Sorry if I can avoid to send money again I will do avoid sending it to Kabayan Remitance.”

Helpful Report

Posted 4 years ago

Thank you for your review and we would like to apologise for any inconvenience you might have experienced with our service. As a Money Service Business, we take security very seriously. We need to verify our customer's details as part of our customer due diligence process. If there's anything else we can help with, please feel free to get in touch with our 24/7 customer service team. All the best, Kabayan Team

Posted 4 years ago

“my recipient did not receive the money on time twice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Best Regards, Kabayan Team

Posted 4 years ago

“I hope everything goes around well soon as I get to work I’ll text Yo the way I can have a chat group and see what I have to say about this”

Helpful Report

Posted 4 years ago

Hello po. Thank you for reaching out. Pleease don't hesitate to email our team info@kabayanremit.com if you have any questions! Thank you po.

Posted 4 years ago

“your transfer/transaction fee is too high”

Helpful Report

Posted 4 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Thank you and happy remitting! Kabayan Team

Posted 4 years ago

“The money was not available until 2 days later! Why do you say it’s ready in 1 hour? I prefer if you are transparent with the actual time when the money is going to arrive, as long as we know what to expect”

Helpful Report

Posted 4 years ago

“Communication”

Helpful Report

Posted 4 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Thank you and happy remitting! Kabayan Team

Posted 4 years ago

“Inconsistent when asking for documents like bank statement”

Helpful Report

Posted 4 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Thank you and happy remitting! Kabayan Team

Posted 4 years ago

“As much as I like to use your remittance system, why is it that you receive First the money before asking for a PDF proof of accounts? It's just stupid when your claimant went to collect the money as you reply from sending says "you can claim the money in your collection point", only to be told that as the sender, I need to submit such proof. It has to be the other way around, show us the proof before you can send, isn't it? Now, at this time we still cannot claim the money even if I sent my PDF proof 3 days ago. Please be considerate.”

Helpful Report

Posted 4 years ago

Dear Benjamin, thank you for using Kabayan Remit and for raising your concern. We would like to apologize for any inconvenience you might have experienced. Our compliance team has sent you an e-mail regarding the next steps of your transaction. If you have any other questions, please feel free to give us a call or email us at info@kabayanremit.com

Posted 4 years ago

“They are not listening properly , thats why they sent to other bank , im really frustrated .”

Helpful Report

Posted 4 years ago

Thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“Takes time”

Helpful Report

Posted 4 years ago

Hello po, thank you for raising your concern and we apologise for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“I use this just recently before the holiday season and took about 4 days to reach Philippines. I called customer service and asked if I can cancel it instead since the exchange rate has changed and even higher than the once I just sent. However, did not accepted it. I just rate it poor to recommend on flexibility in handling customers.”

Helpful Report

Posted 4 years ago

Kabayan Remit is rated 4.8 based on 21,412 reviews