Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Kabayan Remit Reviews

4.8 Rating 20,997 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,997 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

Write Your review

Tell us how Kabayan Remit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sabi nio ittext nla ang reference number walanmn ngtext Nung tumawag aq snb ko nsa knla n wala aq n recieve n text Saka pg magsesend online Laging error kpag mg ppay na ..”

Posted 5 years ago

Dear Customer, Thank you for your feedback. Firstly, we apologise for any inconvenience you may have experienced while using our service. Please be advised that if the ref.number hasn't been received thru SMS, you may also check the email address, as the system would automatically generate the email with the reference po. Sometimes this e-mail can go to your junk/spam folder. We will investigate the reason why you haven't been sent SMS po, please bare with us. In a meantime please be advised we have sent you the ref. number this morning. Best wishes, Kabayan Team

Posted 5 years ago

“Deposited in the bank and 2 days before credited..”

Posted 5 years ago

Hello po. Thanks for your feedback. We will investigate why you have experiences the delay. Meanwhile, if you would like to speak to our management team, please don't hesitate to email us at info@kabayanremit.com Kabayan Team

Posted 5 years ago

“Disappointed.......been with kabayan remit for more than 10 years now and didnt experience any problem using my account.Still using the same account and was told cant use my account why????? Havent use any other account though.Anyway thanks dor the service.”

Posted 5 years ago

Hello po. Thank you for your kind feedback. It’s greatly appreciated. Please note if you have any queries in regards with the compliance issues please drop us an email to info@kabayanremit.com so we can investigate for you po. Best wishes. Kabayan Team

Posted 5 years ago

“I was not updated that one of Kabayan remit service was no longer active. As a result, my payment for my sss loan was delayed .”

Posted 5 years ago

Dear customer. We apologize for a miscommunication and for a delay. We will resume the service soon. Best wishes, Kabayan Team

Posted 5 years ago

“They asked for my proof of billing and bank statement twice already which delayed my transaction twice for 2 months. I've sent the same bank details/ statement and I dont understand why they keep on asking the same documents which delayed the transactions.”

Posted 5 years ago

Dear Customer, thank you for your review. We apologize for an inconvenience caused by a delay to your remittance. I believe you have spoken already to one of our agents in regards to this matter. However, if you have any more questions or comments please get in touch with us at info@kabayanremit.com Thank you po. Best wishes. Kabayan Team

Posted 5 years ago

“In one of my previous transaction i was not informed that there will be a delay in completing it. I asked for answer why i was not informed and until now I haven't received any explanation.”

Posted 5 years ago

Dear Gerald, Thank you for your feedback and for raising a concern. Please note we have investigated the matter and as a result there was indeed a delay in delivering your remittance. We would be happy to offer you a discount on your next remittance. For more information about the delay and your discount please inquire via info@kabayanremit.com or call us on 020 3474 0999. Thank you po, Best wishes, Kabayan Team

Posted 5 years ago

“Their so called compliance staff are mostly inconsistent... It seems that they don't know how to do their job in an orderly manner.”

Posted 5 years ago

Dear Customer, We are sorry that you weren't satisfied with our service. After an investigation from the compliance team. The recent transaction you made requires the full copy of your source of funds. It is the Compliance Team's responsibility to monitor all our transactions to prevent fraud and money laundering. We do apologise again for any inconvenience caused and thank you for your understanding. Our compliance team has been trying to call your mobile but was unable to reach you. Please contact us when it is convenient for you. Kind regards, Ian

Posted 5 years ago

“System's messed up since upgrade. My remittance was delayed because of the changes they made in the system. Thinking of going back to my old remittance centre.”

Posted 5 years ago

Dear Customer, Thank you for your review and for raising your concerns, it's always appreciated in order for us to make improvements. We have investigated the matter and the reason why your remittance was delayed was incorrect name of the Bank account holder. We can't disclose any further information here in order to protect your privacy. However, if you'd like to find out more information regarding what happened please feel free to e-mail our support team directly a info@kabayanremit.com Thank you. Best wishes, Kabayan Team

Posted 5 years ago

“I was asked to send compliance documents right after a transaction. I emailed copies of 2 debit card statements but was asked to send one more proof of billing. This caused further delay in my money transfer. I was expecting the money to be credited before 4 PM in the Philippines as what was advertised in your website. The money arrived in my beneficiary's account at 6 PM when the bank has already closed. That money was supposed to fund a postdated check. You do not realise the amount of stress you put me into because of waiting for the money transfer.”

Posted 5 years ago

Dear Customer, Thank you for your review and for raising your concerns. We apologize for the inconvenience caused by a delay of your remittance. According to our records the receipt has stated the funds will be credited from 1 PM - 6 PM (Manila time), if you have received an SLA stating it will be credited before 4 PM please do let us know, so we can investigate further. From time to time we have to review our identification records to process your transaction due to our ongoing compliance responsibilities. Compliance is our responsibility to UK and Philippines banking legislation. It is to ensure that we have up to date compliance records. If you have any further comments or concerns regarding the service you have received please do not hesitate to get in touch with our support team at info@kabayanremit.com and we'll ensure to answer all your questions po. Best wishes, Kabayan Team

Posted 5 years ago

“Lack of consideration and empathy to client’s needs and not organised. Requirements should been asked before clients contact to send not pending transactions because clients not able to provide docs right away.”

Posted 5 years ago

Dear Mary, Thank you for your review and for raising your concerns. From time to time we have to review our identification records to process your transaction due to our ongoing compliance responsibilities. Compliance is our responsibility to UK and Philippines banking legislation. It is to ensure that we have up to date compliance records. If you have any further comments or concerns regarding the service you have received please do not hesitate to get in touch with our support team at info@kabayanremit.com and we'll ensure to answer all your questions po. Best wishes, Kabayan Team

Posted 5 years ago

“I make a transaction almost every week. Despite of this, I have never been able to select a winner.”

Posted 6 years ago

Hello po. Thank you for your review. We currently have a few promotions running, one of them is Remit to Win iPad Mini at the end of each month. The terms and conditions are the following: Get 3 Raffle ENTRIES: When you remit online/via app or 1 ENTRY: When you remit via Viber/ Chat/Phone. NOTE: All entries are automatic. The winner is allocated via random number picker. You can view all or monthly draws via Facebook Live video. https://www.facebook.com/pg/kabayanremit/videos/?ref=page_internal Thank you po! Best Wishes Kabayan Team

Posted 6 years ago

“My money didn’t arrive on the date that it was stated online.”

Posted 6 years ago

Dear Maridee, Thank you for your feedback po. We have looked at your recent transactions and it seems that all remittances have been credited on time apart from the one sent over the Easter Bank Holiday and credited a day later. We apologize for any inconvenience this may have caused and if you have any further comments or queries do not hesitate to get in touch with us info@kabayanremit.com Thank you po. Best wishes, Kabayan Team

Posted 6 years ago

“Not all, but some of the staff are incompetent, misleading informations are given to the clients. Communicating with you when there are some concerns can sometimes feels like one way. You want to be heard but you never listened when there is an issue. Acknowledging clients concern is one way of showing you do care.”

Posted 6 years ago

Dear Ms Ruby, Thank you for your rating and review. I am sorry to hear you had experienced some issues in communication with our staff. We take great care in making sure all our staff is trained to accommodate client's needs. We would like to make your experience with Kabayan better. You can always contact us for any further assistance with your account or remittance and we'll ensure we can answer all your queries. Salamat po. Kabayan Team

Posted 6 years ago

“Just try the service once and Took 3days to clear my remittance.”

Posted 6 years ago

Dear Customer, thank you for your rating and review. We always take great care in making sure we notify our remitter on the transaction clearance time. Upon checking your recent transaction which was created on Saturday and Credited on Tuesday, we haven't encountered any delay po. The receipt sent to you has stated that the funds will be credited on Tuesday from 1-6PM. If you have any further comments or suggestions please don't hesitate to get in touch with us at info@kabayanremit.com. Thank you po. Best wishes. Kabayan Team

Posted 6 years ago

“The money was not credited on the said account on the mentioned schedule. Customer representatives kept calling anytime of the day, not minding if the customer is asleep from a night shift. Can you just message first if free then will give you a callback once available. Cannot wait if the money is not yet credited to you, again kept calling. Sometimes, you also need to wait a bit. Thinking to look for another remittance. Suggesting my friends and relatives not to use this remittance center. I'm not using this as much as I do before.”

Posted 6 years ago

Dear Ms Myreen, thank you for your rating and review. First of all, we wanted to apologize for the inconvenience caused by a delay of your remittance. Secondly, we will ensure we contact you via alternative methods, e.g SMS message or e-mail rather than calling you po. Please be advised that you will be eligible for a discount next time you remit, for more information or if you have any further comments and suggestions please don't hesitate to contact us at info@kabayanremit.com. Thank you and have a good day po! Best wishes. Kabayan team.

Posted 6 years ago

“Put on hold for 32 min.”

Posted 6 years ago

Hello po! We appreciate your feedback. We apologize for the inconvenience caused and hoping you won't experience this again. You can always contact us for any further assistance with your account or remittance via Live Chat, Facebook Messenger or Viber. Salamat po. Kabayan Team

Posted 6 years ago

“Everything”

Posted 6 years ago

Hello po! Thank you for your rating. We would like to make your experience with Kabayan better. You can always contact us for any further assistance at info@kabayanremit.com and we'll ensure to answer all your queries. Salamat po. Kabayan Team

Posted 6 years ago

“Your people were not very helpful your rates were very good but too much hastle”

Posted 6 years ago

Hello po! Thank you for your honest review. I am sorry to hear you had some difficulties with the service. We would like to make your experience with Kabayan better. Please email us regarding any concerns you may have and we'll ensure to answer all your queries. Salamat po. Kabayan Team

Posted 6 years ago

“I have experience that they forgot the money to send it and it's been sitting my money for 5 days I should get compensate for that and few more complaints”

Posted 6 years ago

Hello po! Thank you for your honest review. I am sorry to hear you've experienced some difficulties with the service. We would like to make your experience with Kabayan better. Please email us regarding any concerns you may have and we'll ensure to answer all your queries. Salamat po. Kabayan Team

Posted 6 years ago

“The money was not there on stated day.It was not there the next day.I had to contact Kabayan.They gave a new number the same as the original pick up number.This did not work,Then a letter was to be added to end of original number.3rd day lucky.I was informed there was a systems error causing this.”

Posted 6 years ago

Dear Mr Andrew, thank you for your review. It is with great regret that we've received your complaint. It surprises us that such an unfortunate incident has happened to one of our valued customers. We encountered system issues with some of our Cash Collections so we have sent a text message to those who were affected on that day. We are very sorry that this happened to you but rest assured it won’t happen again. This incident has been duly noted and the necessary precautions have been put in place to avoid these errors again. Best Regards, Kabayan Team

Posted 6 years ago

«
1
...
2
3
4
5
6
»

Kabayan Remit is rated 4.8 based on 20,997 reviews