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Kabayan Remit Reviews

4.8 Rating 20,911 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,911 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My years of experience with Kabayan remit after completing a remittance I usually receive an email and text confirmation. For the past remittance, I have noticed I only text or just an email. Is this something new? or does it depend on the Kabayan staff who took my call? Would prefer both text and email. Thank you”

Posted 4 days ago

“sometimes keep wanting you to keep verifying yourself or when there is a problem picking up the money in the Philippines its hard to find help to talk too.”

Posted 5 days ago

“Good service”

Posted 4 weeks ago

“Exchange rate is reasonable. However, it take 3-4 hours to receive the money. Chat support is very slow on responding your concerns.”

Posted 1 month ago

Hello Ma. Eliza Vivien, we appreciate your valuable feedback. It's great to hear that you acknowledge our fair exchange rates, and we apologize for any inconvenience caused by processing times and chat support delays. After reviewing your transaction, we processed your remittance within 3 minutes of your request and promptly sent it to our partner bank. Please note that delays may occur due to the online availability of the receiver's bank, which is beyond our control. Regarding your feedback on our chat support, we will thoroughly review the transaction handled by our chat support team as part of our quality auditing process. If improvements are necessary, we will provide additional training and support to our chat support agents. Once again, thank you for your honest feedback. We look forward to assisting you with your next transaction, and we are committed to meet your expectations. Thank you for your patience and understanding. We are always happy to assist you. Best wishes from Kabayan Remit! 🙏

Posted 1 month ago

“march 8 2023 did not remitance my 20 , 000 pesos”

Posted 1 month ago

“To many question is not relevant.”

Posted 1 month ago

“Good customer service . The only thing i'm not happy with is the official receipt not automatically send to the sender. Instead, a text being sent as proof of the money being sent to the receiver. Receipt is to be sent only upon request. The first company in Uk not sending official receipt if not requested.”

Posted 1 month ago

“Its show on my kabayan remit na may technical support sa app”

Posted 2 months ago

“Great exchange rates, but the app needs improvements . It can’t use it, it just goes blank randomly when inputing amounts. So i have to use my browser. That’s it.”

Posted 2 months ago

“Good job thanks you”

Posted 2 months ago

“Online service is not very good no confirmation received or no update about the transaction”

Posted 2 months ago

Thanks for sharing that, Leticia. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 month ago

“I’ve been the good costumer of Kabayan for almost five yrs,but recently when I send money to my Family in Philippines,why you have a lot of requirements to be submitted for your Client, like me, that’s why , pina cancelled kona lang yong dal want beses na latest na padala ko kahapon..at nag pa Refund ako..kasi pera ko yon..at saka kaagad agad mag deduct ng Devit Card ko..tag £1000 Pa naman ang pag padala ko..every call..nag bayad naman ako ng Service pay..plss paki Refund nalang sa remaining kong pera na na deduct na ninyo…”

Posted 2 months ago

Hi Rabbai, thank you for your review and for raising your concern with regard to this matter. We would like to apologise for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. To avoid any delay with your transfers, please make sure you have the requested documents available. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 month ago

“Rate is a bit low compare to other remittances. And charges are a bit too much.”

Posted 5 months ago

“You should give rewards to your loyal customer.”

Posted 5 months ago

“Being loyal to kabayan remit but theres no complimentary or anything. Not like the other remittances. Sometimes good sometimes bad.. theres one instance that they have to wait more than 8 hours to get the money. Sometimes in minutes. So unpredictable”

Posted 5 months ago

“It could have better if money transfered in real time. Sometimes if i send money Saturday in Philippines we need to wait until Monday to cleared the money in the account. Nevertheless your service so far is good. And your rate is way higher compared to others. Thank you”

Posted 5 months ago

“When I did my remittance they keep sending reminders on how to pay which is so annoying. Like today, didn't know why I didn't receive my transaction details yet. I don't even know what cause me delays or problems for not receiving my receipt. Hopefully, my transaction went through and there's no problem happened. Thanks for paying attention for this matter. Have a good one.”

Posted 1 year ago

Thanks for sharing that, Vivian. If your receipt takes longer than expected, you can download it on the spot on your mobile app or website under transaction details. Hope it helps.

Posted 1 year ago

“At first it was great using Kabayan Remit for remittance purposes. Unfortunately, after some changes the app became lagging and there's delay in the process. Before it was swift! But lately, the exchange rates are quite way lower from the realtime exchange rate compared on when it started, they really had lot's of changes I guess.”

Posted 1 year ago

Thanks for sharing that, Francess. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Mostly slow sending money.”

Posted 1 year ago

We're so pleased to hear that, Anna. Thanks for sharing! 🥰

Posted 1 year ago

“My concern is past as the family recieved the remittance”

Posted 1 year ago

Thanks so much for choosing us, Jaypee.❤️ We're always happy to help!

Posted 1 year ago

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Kabayan Remit is rated 4.8 based on 20,911 reviews