Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,977 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a remittance Wednesday did not go through so I called and they amebded it to be picked up instead pf credit to acct. I got a text saying its now ready for pick up and it came with a new ref no. Only to find out it should be the original ref no. and just texted me the wrong one. Fast forward to Sunday evening my sister went to pick up using the original ref no and was told its not yet available.”

Helpful Report

Posted 1 week ago

Hello po Kabayan! Thank you for bringing this to our attention. We're very sorry to hear about the confusion and inconvenience during your transaction. It’s important to us that your transactions go smoothly. We’re currently reviewing what happened and working with our support team to ensure better communication and accuracy moving forward. Please reach out to our support team through email at info@kabayanremit.com with the details of your transactions and concerns so we can assist in resolving the issue as quickly as possible. We’d love the chance to resolve this for you and hopefully restore your confidence in using Kabayan Remit. Thank you Kabayan and we hope to earn back your trust again. ❤️

Posted 1 week ago

“I am happy using kabayan remit to send support to my family in the philippines for it's convenient and fee is lower.”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful feedback Kabayan! We are pleased to know that you find Kabayan Remit convenient and cost-effective for sending support to your family in the Philippines. Providing reliable service with competitive fees is something we strive for, and your satisfaction means a lot to us. Maraming salamat po, Kabayan!❤️

Posted 3 weeks ago

“Just the transfer sometimes would take days before it can get credited to the bank. It would be nicer if the max would be like a day or say if its a big amount be like 2 days as sometimes its mostly emergency/ urgent money is needed back home. Or there can be some parameters for some emergency or urgent matters for sending money.”

Helpful Report

Posted 1 month ago

Thank you for your feedback Kabayan! We apologize for the delay and inconvenience but we truly appreciate you taking the time to share your experience with us. We understand how important timely transfers are, especially when it comes to urgent or emergency needs back home. While transfer times can sometimes be affected by some other factors. We're actively working to improve our services to better support all your needs with ease and convenience. Please reach out to our support team through email at info@kabayanremit.com with your transaction details so we can assist in resolving your concern as quickly as possible. Thank you again for your feedback and for trusting us with your transfers Kabayan!❤️

Posted 1 month ago

“no expiration of rewards points”

Helpful Report

Posted 1 month ago

Thank you for your feedback Kabayan! Please note that Kabayan Remit Rewards Points do have an expiration period, which is outlined in our terms and conditions. We encourage customers to redeem their points within the valid timeframe to make the most of the rewards. If you need help tracking your points or understanding the expiration policy, feel free to reach out to our support team through email at info@kabayanremit.com to assist your concern immediately. Maraming salamat po!❤️

Posted 1 month ago

“Maybe, you improve your editing of personal information because like me i can't edit my phone number because my phone was stolen and the other details.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re very sorry to hear about your situation and understand how important it is to be able to update your personal information easily. We’re continuously working to improve our editing features for easier and better services. In the meantime, please reach out to our customer support team directly through email at info@kabayanremit.com, and we’ll do our best to assist you with updating your phone number and other details. Maraming salamat po, Kabayan!❤️

Posted 1 month ago

“I have been sending through Kabayan for almost 8 yrs maybe more with no problem . Currently its been complicated . Lots of security code . Not the same now from yrs ago . I am considering moving to less complex remittance”

Helpful Report

Posted 1 month ago

Thank you so much for trust and loyalty to Kabayan Remit for almost 8 years! We truly appreciate your trust and support over the years. We understand that the recent increase in security measures can feel complicated, but these updates are designed to protect your transactions and personal information. If you have any specific concerns or need assistance navigating the new process, please don’t hesitate to reach out our 24/7 customer service to assist you immediately. Maraming salamat po, Kabayan!❤️

Posted 1 month ago

“I waited few minutes or somebody to answer my call nit lied before that I got an answer immediately.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for waiting while trying to reach us due to high volume of calls. We truly appreciate your understanding and patience Kabayan! If you need any assistance or if you have some concerns, you can reach out our support team at info@kabayanremit.com or you may call directly our 24/7 customer service to assist you immediately. Maraming salamat po, Kabayan!❤️

Posted 1 month ago

“Did you invest with wrong wrong platform form, Paybackintld@ Gmâıl. Com can help recover it”

Helpful Report

Posted 3 months ago

“The main point of opening this app is to send money. And when you do so, the first 2 boxes you click on are veeeery slow to respond. One has to refresh a couple of time before it reacts!”

Helpful Report

Posted 6 months ago

Hi Aeron, thank you for your review and for raising your concern about this matter. Your input is valuable, and we will consider it as we work on improving the app. Our goal is to make your experience as smooth and efficient as possible, and we appreciate your patience as we make these adjustments. 🙏

Posted 6 months ago

“In the early stages before when i started sending money, the flow of transaction was very quick and smooth and the money sent was received or credited quickly, like in a flash. However lately, i had experienced twice that my family members did not get the money right away and it took like 2 weeks before it was received and that proof from the receiving bank are needed to be provided which was not happening before. So, i am just wondering what’s goin’ on now?”

Helpful Report

Posted 6 months ago

We can confirm receipt of your complaint. We apologize that you had to experience this. We appreciate this opportunity to explain what happened to your transaction. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. In a way, that system serves as a bridge for various Philippine banks so your money can be sent faster (can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by the bank) will be coming from the recipient bank, which in this case would be BPI. However, BPI had system maintenance, maintenance that's supposed to be for disbursement only, but for some reason, it also affects the inward transactions, including the remittances. Factors like this are beyond our control as we heavily rely on the recipient's feedback. We will appreciate your understanding, and we thank you for your continued use of our service for your remittance needs.

Posted 6 months ago

“Finding difficult to enter the amount. Please see video. I hole you improve this please. Thank you.”

Helpful Report

Posted 8 months ago

“The process flow is normal”

Helpful Report

Posted 8 months ago

“I encounter problem on my remittance please help me”

Helpful Report

Posted 10 months ago

Hi, Mark! Thank you for your review. We apologize for any inconvenience you have encountered, and we are here to help you. For us to know further details, please feel free to email us at info@kabayanremit.com

Posted 10 months ago

“This apps is secured and fast but this past few months I cannot send money from my apps im just using the website.”

Helpful Report

Posted 10 months ago

We're sorry to hear you've had issues with our app, Jellene. We recommend reinstalling and updating the app to see if that resolves the problem. If the issue persists, please don't hesitate to send us more details at info@kabayanremit.com so we can take a closer look. Thank you 🙏

Posted 10 months ago

“Overprotective sometimes.”

Helpful Report

Posted 10 months ago

Hi Romie, thank you for your feedback and raising your concern. We sincerely apologize for any inconvenience you have experienced with our service. We prioritize your safety by following the terms and conditions to protect your transactions. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 10 months ago

“not satisfied the echange rate of canadian $...make it higher”

Helpful Report

Posted 10 months ago

Hi Genara, thank you for your feedback! Our exchange rate is usually higher than the market prevailing rate. Rest assured, we are committed to providing you with the best possible service. 😊✨

Posted 10 months ago

“I hope you give points to every remittance we sent, that we can use as transaction fee.”

Helpful Report

Posted 10 months ago

Hello Kristine! We greatly appreciate your feedback and recommendation. Thank you for entrusting us with the transfer of your money to your loved ones. We're thrilled to hear your excellent suggestion and are excited to let you know that we're already working on it! 😍 If you have other concern or recommendation, please feel free to email us at info@kabayanremit.com

Posted 10 months ago

“Have encountered transaction that took so long to be completed. Please see attached photo.”

Helpful Report

Posted 10 months ago

Hi, Beth! We sincerely apologize for the inconvenience. Please be aware that the processing time for each transaction may vary depending on online availability and compliance review. However, rest assured, we are fully committed delivering your funds to your loved ones as promptly as possible. We're looking forward to your next transaction, and if it happens, we'll work hard to meet your expectations. Thank you for your patience and understanding. 🙏

Posted 10 months ago

“good service, didn’t encounter problems with my remittance, just hoping you will have some points also to be earned by simply sending money that can be used as discounts but thanks anyway.”

Helpful Report

Posted 1 year ago

Hello Kabayan! Your feedback and recommendations are greatly appreciated. Thank you for trusting us. Delivering your hard-earned money safely to your loved ones is always our top priority. 🙏 We love hearing your suggestions and want you to know that we are always listening! 🥰 If you have any other concerns or recommendations, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“My years of experience with Kabayan remit after completing a remittance I usually receive an email and text confirmation. For the past remittance, I have noticed I only text or just an email. Is this something new? or does it depend on the Kabayan staff who took my call? Would prefer both text and email. Thank you”

Helpful Report

Posted 1 year ago

Hello Kabayan, we appreciate your review! After reviewing your previous transaction, we've confirmed that we do indeed send email and text confirmations. If you requested assistance with sending the money via call, we send both a text and email confirmation. If you created the transaction yourself, we'll send an email confirmation. Thank you and greetings from all of us at Kabayan Remit! 😊❤️

Posted 1 year ago

Kabayan Remit is rated 4.8 based on 21,977 reviews