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Kabayan Remit Reviews

4.8 Rating 20,941 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,941 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kabayan app sometimes got some glitches. Eg my transaction failed but still, took some money from my account— to be fair they have refunded it within 3 days. Sometimes the padala (less than 50k) takes ages to arrive. And lastly, if kabayan can bring down the fee whilst maintaining there high conversion of currency is highly appreciated.”

Posted 1 year ago

Thanks for sharing that, Angelo. We're always working on improving our services, so we appreciate every feedback we get. We may not be the cheapest money transfer provider out there (not yet). Still, we're always working behind the scenes on finding innovative ways that will lower the fees while offering outstanding services for our kababayan.

Posted 1 year ago

“Information for the customer is poor. The customer dont know what is the changes or updates about the limits of the money that they can send.”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services,Reza. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. It is also indispensable to understand where customers have obtained the money, they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD) were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“Service is ok but rates are lower!”

Posted 1 year ago

Hi, Rosita. Kabayan Remit always provide high and competitive echange rate. Please feel free to check the Kabayan Remit website for rate comparison. 😊

Posted 1 year ago

“It's very expensive and money keeps getting lost in the Philippines. Presumably the cashiers claim it doesn't exist and then claim it themselves. However, it is very fast and claimants can receive it with in the hour and immediately in most cases. Also the help service in Bicester are very efficient.”

Posted 1 year ago

Thanks for sharing that, Ian. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thank you!

Posted 1 year ago

“Thanks ng marami”

Posted 2 years ago

Many thanks for your support, Maria! We really appreciate it. 😊

Posted 2 years ago

“Charges higher than most remittance providers”

Posted 2 years ago

Hi, thanks for your feedback. We may not be the cheapest money transfer provider out there (not yet). Still, we're always working behind the scenes on finding innovative ways that will lower the fees while offering outstanding services for our kababayan.

Posted 2 years ago

“There is a problem in filling in mobile number filled for the new recipient , it lacks more spaces.”

Posted 2 years ago

Thanks for sharing that. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com . Thanks!

Posted 2 years ago

“The old app was better I could send money copy transaction and forward to the recipient all in one easy. But now to get the information of the transaction I have to contact the call center to get a text then I have to copy and paste then send to recipient 😞 😓 0;-(”

Posted 2 years ago

Thanks for sharing that, Dennis. We're always working on improving our services, so we appreciate every feedback we get. One of our customer service representatives will reach you to assist you with your concern.

Posted 2 years ago

“Online remittance is quite slow but if you call them over the phone it’s a lot quicker. Very friendly staff and fast service.”

Posted 2 years ago

Thanks for sharing that, Mary. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com

Posted 2 years ago

“Loyal customers should get incentives.”

Posted 2 years ago

We're always working on improving our services, so we appreciate every feedback we get. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com.

Posted 2 years ago

“The service is straightforward and efficient, but the minimum charge of £4.99 is exorbitant.”

Posted 2 years ago

Thanks for sharing that, Andrew. We're always working on improving our services, so we appreciate every feedback we get.

Posted 2 years ago

“The new website is not as good as the old one. Far harder to navigate and no tx message to let you know the money has been deposited so for me some improvements are required”

Posted 2 years ago

Thanks for sharing that, Paul John. We're always working on improving our services, so we appreciate every feedback we get.

Posted 2 years ago

“I’m happy with the service, I should have given 5 star but because of my reward by referring a friend is not available yet until now which I think almost 5 months already. I’m not sure if I ever get it.”

Posted 2 years ago

Hi Reselda, thank you for your review and for recommending our services to your friends. However, to claim the referral reward, please make sure that the following has been completed: 1) Share your unique referral link. 2) Your friend must sign up using the referral link you've sent them. 3) Your friend sends their first transaction with Kabayan Remit. If all steps have been correctly accomplished, the fee will automatically reflect on your account. Unfortunately, if the T&Cs have not been met, the referral fee would not be granted. We hope this helps. If there's anything else we can help with, please send us an email at info@kabayanremit.com. Thank you.

Posted 2 years ago

“Since you change your apps i have been havin difficulty logging in.Not im thick,or too old to understand the high tech..”

Posted 2 years ago

Thanks for sharing that, Maria Evelyn. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com so we can have a closer look for you. Thanks!

Posted 2 years ago

“It is just frustrating sometimes when I send money that I still have to give you proof how the money was spent in the Philipines. You asked for proof of my lot purchase last year. The actual money I have sent has not even reached the maximum amount.”

Posted 2 years ago

Hi Rebecca, thank you for your review and for raising your concern regarding this matter. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. We would like to apologise for any inconvenience caused.

Posted 2 years ago

“Having issues for the new apps unable to add new beneficiaries.. But sending money thru is safe and quick.”

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Arlene. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“I just dont understand the Gcash”

Posted 2 years ago

Thank you for your review, here's a step by step guide on how to send money to a GCash account: https://kabayanremit.com/help-center/gcash-paymaya-topup/ If there's anything else we can help with, please email us at info@kabayanremit.com. Thank you.

Posted 2 years ago

“Not happy with the new system online, doesn’t working right it needs big improvement. I have to ring all the time to get my confirmation. Bring back the old system much easier.”

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Sandra. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“Keep up the good work”

Posted 2 years ago

Many thanks for your support! We really appreciate it. 😊

Posted 2 years ago

“Am not happy with the service thank you”

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Ramon. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com. Thank you!

Posted 2 years ago

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Kabayan Remit is rated 4.8 based on 20,941 reviews