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Kabayan Remit Reviews

4.8 Rating 20,986 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,986 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery however, charges at too high and unreasonable cut off point and this issue has been discussed by many people. Its a shame as it was good at the beginning.”

Posted 3 years ago

Hi Susan, Thank you for your review. We appreciate your feedback. We understand that the service fee might be a bit higher than other remittance services, we try to balance it out by providing the highest possible exchange rate we can give our clients, then efficiently transfer the money to our payout partners, for your beneficiaries to receive the remittance within 1 hour. Best wishes, Kabayan Team

Posted 3 years ago

“No so helpful over the phone”

Posted 3 years ago

Hello Josie, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 3 years ago

“Im not happy as for the second time i invited friends to send to kabayan so i can get £10 off but never happened even if they did sign in the link i sent them. Very disappointed. They said they cant see on the system for my referral.”

Posted 3 years ago

Hi Debra, thank you for your feedback. We would like to apologise for any inconvenience you might have experienced with our service. Please note that our system automatically credits the £10 into our customers' e-wallet for every successful referral. It would only count as a successful referral when your friend signs up through your unique referral link and sends their first remittance. If your friend has signed up through the link but hasn't sent their first remittance, the reward will not be credited to your account just yet. However, if this is not the case, please feel free to send us an email at info@kabayanremit.com and we will investigate the issue further. Thank you! Best wishes, Kabayan Remit Team

Posted 3 years ago

“They ask for a proof of where your fund has come from, you gave them a document which you think is sufficient. They doubt it and they need to see your full details of your bank statement. I strongly disagree because why should I disclose my bank details to a company or person online which I never met? Bank account is very personal and they should be reasonable.”

Posted 3 years ago

Hi Fabiola, thank you for raising your concern and we apologise for any inconvenience this might have caused. However, as a Money Service Business, we may be required to request for proof of funds from time to time. We hope this helps. Best wishes, Kabayan Team

Posted 3 years ago

“Not satisfied 1last month service”

Posted 3 years ago

Hello po, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 3 years ago

“I can't understand that I need to send photo of my bank card to approved my transfer! Taking bank details now a day is dangerous and not safe...the whole world is taking bank transfer without sending photo of your bank card...Sorry if I can avoid to send money again I will do avoid sending it to Kabayan Remitance.”

Posted 3 years ago

Thank you for your review and we would like to apologise for any inconvenience you might have experienced with our service. As a Money Service Business, we take security very seriously. We need to verify our customer's details as part of our customer due diligence process. If there's anything else we can help with, please feel free to get in touch with our 24/7 customer service team. All the best, Kabayan Team

Posted 3 years ago

“my recipient did not receive the money on time twice.”

Posted 3 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Best Regards, Kabayan Team

Posted 3 years ago

“I hope everything goes around well soon as I get to work I’ll text Yo the way I can have a chat group and see what I have to say about this”

Posted 3 years ago

Hello po. Thank you for reaching out. Pleease don't hesitate to email our team info@kabayanremit.com if you have any questions! Thank you po.

Posted 3 years ago

“your transfer/transaction fee is too high”

Posted 3 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Thank you and happy remitting! Kabayan Team

Posted 3 years ago

“The money was not available until 2 days later! Why do you say it’s ready in 1 hour? I prefer if you are transparent with the actual time when the money is going to arrive, as long as we know what to expect”

Posted 3 years ago

Hello po, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 3 years ago

“Communication”

Posted 3 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Thank you and happy remitting! Kabayan Team

Posted 3 years ago

“Inconsistent when asking for documents like bank statement”

Posted 4 years ago

Thank you for your review. We appreciate your feedback and will look into it. We value our customers and so are your opinions. Thank you and happy remitting! Kabayan Team

Posted 4 years ago

“As much as I like to use your remittance system, why is it that you receive First the money before asking for a PDF proof of accounts? It's just stupid when your claimant went to collect the money as you reply from sending says "you can claim the money in your collection point", only to be told that as the sender, I need to submit such proof. It has to be the other way around, show us the proof before you can send, isn't it? Now, at this time we still cannot claim the money even if I sent my PDF proof 3 days ago. Please be considerate.”

Posted 4 years ago

Dear Benjamin, thank you for using Kabayan Remit and for raising your concern. We would like to apologize for any inconvenience you might have experienced. Our compliance team has sent you an e-mail regarding the next steps of your transaction. If you have any other questions, please feel free to give us a call or email us at info@kabayanremit.com

Posted 4 years ago

“They are not listening properly , thats why they sent to other bank , im really frustrated .”

Posted 4 years ago

Thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“Takes time”

Posted 4 years ago

Hello po, thank you for raising your concern and we apologise for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“I use this just recently before the holiday season and took about 4 days to reach Philippines. I called customer service and asked if I can cancel it instead since the exchange rate has changed and even higher than the once I just sent. However, did not accepted it. I just rate it poor to recommend on flexibility in handling customers.”

Posted 4 years ago

Hello po, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“Person on the other line is not paying attention to my detail,, more suggestions to help customer gain confidence to the company,,,”

Posted 4 years ago

Hello Josie, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“Need to get the banks better organised at the Filipino end to improve efficiency!”

Posted 4 years ago

Hello Christopher, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“Convincing”

Posted 4 years ago

Hello po, thank you for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

“I still can recommend to use its services to others but reliability is a major issue here especially in online/phone app transaction which has its own limit different from what the operator says over the phone I hope it can be fixed as this will cost them its business gain.it happened to me many times that I have to use other channel/remittance Center to send money back home.”

Posted 4 years ago

Hello po. Thanks for your feedback and for recommending Kabayan Remit to others. We really appreciate it. Please note our transactions limits are as follows: up to £999 via Debit card both online/over the phone, and up to £3000 via bank transfer. We also have a monthly sending limit of £3000 (within 30 day period) and if you wish to send more than £3000 you can inquire and we may ask for the additional proof of funds. Best regards. Kabayan Team

Posted 4 years ago

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Kabayan Remit is rated 4.8 based on 20,986 reviews