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Kabayan Remit Reviews

4.8 Rating 20,919 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,919 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They messed up our remittance, nobody informed us that the remittance has not gone through”

Posted 1 year ago

“My remittance sent to the Philippines on the 12 Aug still not received despite my communication with ur agent. My family in the Philippines got cut off with their electricity due to money not credited to my receivers bank account. Not very happy at all!”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible; however, the delivery time may be affected due to different factors. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system is, in a way, serves as a bridge for various Philippine banks so your money can be sent faster (it can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by bank), will be coming from the recipient bank, which in this case would be Philippine National Bank. We initially received a report from Philippine National Bank stating your transaction has been credited, so we updated your transaction's status on our end likewise. When you told us that it was not yet credited, we made an initial inquiry to the bank, but we were advised it was credited and for manually crediting on Philippine National Bank side. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback as well as when and what actions we will take next. However, even the erroneous processing was not caused by us (stated not to point fingers but to establish accountability), we understand that you did not have a good experience. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“No one is answering on your facebook chat. Your company says that you are available 24/7 for assistance but no one is helping.”

Posted 1 year ago

Thanks for sharing that, Jaimee. We're always working on improving our services, so we appreciate every feedback we get. Our customer service is happy to help 24/7. However, they're experiencing a high volume of message inquiries at that time. Rest assured that we will address this concern. 😊

Posted 1 year ago

“Be careful with Kabayan Remit. They took my Interac Transfer for $250.75 and claimed I never sent the money. The money is gone from my account. My bank (CIBC) and Interac confirmed the money was sent to the correct account at RBC but Kabayan refuses to believe me. So they get a $250.75 windfall but lose a customer for life.😡”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, John. Due to Rogers telecommunication outage that affects the Interac e-transfer payments, all Interac was not sent to us that day. But all issue was sorted now. We do apologize for the inconvenience. Rest assured, it wasn't our intention to hold the payment. We will always aim to keep our customers' money safe and secure. We hope this helps, and we hope you continue using our services. If there's anything else we can help with, please feel free to send us an email at info@kabayanremit.com. Thank you.

Posted 1 year ago

“Process takes too long, even in messenger. You are connected with an agent but no reponse.”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, Alma. We apologize for the late response you've encountered with our chat support as we're experiencing a high volume of inquiries. Upon checking, your transaction is available for pick up within 1 hour from the time you've created the transaction. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“People are not helpfull they wiill keep asking to make a call back but never happen,They will hold your money and never cares.Beware of this remittance”

Posted 1 year ago

Thanks for sharing that, Jayson. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Kabayan REIT customer service is atrocious. If you complain, all they say is ‘sorry to hear that’. They promise to phone back after my formal complaint and they never do. The manager is always in a meeting. Kabayan is ok if it goes right but you will never get an answer to a problem. My complaint was on 31March. In spite of an email, numerous email chasers and about 5 phone calls NOTHING. They do not care”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, Stephen. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Such a nightmare. A bank to bank transaction should be an easy transaction but it has become a nightmare and the funds are not in the account yet. The service is not reliable. I will not use the service anymore, beware.”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services, Mr Peter Bucsit. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible. However, the delivery time may be affected due to different factors. With our intention of fulfilling transactions faster, after creating one, it generally gets forwarded to the bank automatically without human intervention. We don't intend to prolong your transaction's crediting time. For this particular case, we heavily relied on your recipient's bank for feedback (e.g. transaction status, credited, undelivered, the bank was offline) and when and what actions we will take next. We will appreciate your understanding and thank you for your continued use of our service for your remittance needs.

Posted 1 year ago

“This is a terrible website. It says invalid credentials (incorrect password) but I am 100% it was correct. Then it won't accept my intended recipient's email address saying invalid - and I have been communicating with the intended recipient just for the last 20 years with the same email address!! All the time I spent registering then trying to log in is just a waste of time. I will just continue using another company t send money to the Philippines.”

Posted 1 year ago

Thanks for sharing that, Rogelio. We're always working on improving our services, so we appreciate every feedback we get. One of our customer service representatives will call you to sort and assist you. Thank you

Posted 1 year ago

“Needs improvement on the payment method”

Posted 1 year ago

Thanks for sharing that, Marissa. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Getting worst, ever since they changed from asenso to kabayan, there is always a delay. Few months ago it was hours delay but lately it was 1 day delay, I have to call customer service to follow up.”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services,Reynaldo. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. Upon checking, your recent remittance for your receiver was successfully credited to her Metrobank account minutes after we received your payment. On the other hand, we're always working on improving our services, so we appreciate every feedback we get. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com . Thank you!

Posted 1 year ago

“faster service”

Posted 1 year ago

Thanks for sharing that, Maria Fe. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Why the first time I sent money that cost $100 it was on hold and asking for proof of fund, why the second time I sent money that cost $511.99 it was not hold and I was not ask for a compliance. If I know that it will happen, I will never send money thru you guys. I better send it to western union, I just trusted the filipino workmate of my wife recommending me your company. I just cant cancel the transaction as it says there that it was automatically deposited to Asensoremit. If you think of my situation, what will i think of you? At this time. Put me in your shoes being a customer. It is very disapointed. After I trusting taking picture of my ownself and my passport in your website , why you did not ask for a compliance at that time, why you guys did not ask a proof of fund or a so that I will say no no no to send, because it was night time here past 11pm and I was too far away from the town or city. Now it was on hold for in how many days. Is that right holding money from other people?. Just return the whole amount of money. Do not hold it. Think that this money is very important for the kids allowance. You should have a good heart.”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are legally required to check our customers' documents from time to time, especially when for the first time. It is also indispensable to understand where customers have obtained the money, they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD) were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“Receipt hasn't been sent until now your number can not be reached, messenger chat is not responding. you seem to be a scam”

Posted 1 year ago

Hi Aida, we appreciate that you've been our loyal customer since 2020; hence, you can testify that our service is legitimate. Official receipt of your transaction was sent via email. Alternatively, you can view your transaction reference on your mobile app or website. We apologize for the delay in your receipt as we're experiencing a high volume of transactions. Our customer care is available 24/7 and contactable via email, messenger or call. Thank you!

Posted 1 year ago

“I an extremely disappointed with the kind of service they render.I am a regular customer and send a big amount of money most of the time.This remittance company give me a hard time and I been asked to send proof of funds ID which I complied but asking for another documents..Not likely to recommend..”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services,Vilma. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are legally required to check our customers' documents from time to time, especially when sending large amounts. It is also indispensable to understand where customers have obtained the money, they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD) were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“It took almost a day for your customer service to respond my inquiry regarding undelivered remmittance. The service is too slow.”

Posted 1 year ago

Hi Jeffrey, sorry to hear you've experienced issues with our service. We're always working on improving our services, so we appreciate every feedback we get. Apologies for the delayed response to your email last Thursday, as we're experiencing a high volume of transactions and inquiries that day. Alternatively, our friendly bilingual staff can assist you with any other queries you may have. We are contactable at 1(437)886-2999 or via Kabayan Remit Facebook messenger. Thank you

Posted 1 year ago

“Sending money is not available after an hour before the receiver can actually received the money transferred, it takes half a day and until now they cant still get it.”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services. We would like to apologize for any inconvenience caused sincerely. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. Upon checking with your past transactions, your transaction is available on remittance partner ends as soon as we forward your transaction. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com. Thank you!

Posted 1 year ago

“PLS RESPOND TO YOUR CLIENTS . NO CUSTOMER SErvice”

Posted 1 year ago

Hi Benedict, thanks for your feedback. Our customer service is available 24 hours, seven days a week. Should you need to contact us, please do not hesitate to message us on Kabayan Remit messenger, call our customer service line or email us at info@kabayanremit.com . Thanks!

Posted 1 year ago

“Very bad experience not only once... be careful guys specifically if you are sending money for emergency you can't rely on them.”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, May. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 1 year ago

“Delayy worst customer service”

Posted 1 year ago

Hi Charmie, we'll always do our best to deliver your money to your loved ones as quickly as possible, but sometimes we need to conduct additional checks or banks may take longer to process.

Posted 1 year ago

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Kabayan Remit is rated 4.8 based on 20,919 reviews