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Just Travel Cover Reviews

4.7 Rating 18,390 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Just Travel Cover 5 star review on 14th April 2023

Just Travel Cover 5 star review on 27th February 2023

Just Travel Cover 5 star review on 21st February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 6th January 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obtaining my policy by internet was fine but when trying to add my wife by phone who had the same medical problems (plus an honest inclusion of attendance at a hospital (outpatient) to keep good eyesight)) her quote nearly tripled. If I had done this initially, the price that a brash and impatient woman quoted me would have been ignored. To me it was a greedy attempt to increase individual bonuses and I am afraid I wasn't impressed, especially when Travel Cover came back to me with 10% reduction - come on! How can the underwriter justify a person going to an EU country and stung for unrealistic medical expenses?”

Posted 4 years ago

Dear Mr Goulding, Thank you for taking time to leave a review. I’m delighted you had a seamless experience online. I have checked the quote in relation to your wife and note there were additional medical conditions which is why the price that the insurers returned was higher. If you’d like to discuss this with us further please don’t hesitate to call me directly. Kind regards, Joy Complaints and Compliance Manager

Posted 4 years ago

“As always a survey is presented prematurely before the execution of the transaction, hence getting a neutral rating.”

Posted 4 years ago

“I only came out of Hospital 3 days before the start of this Holiday.........my wife said we are not going with out taking..........Just Travel Cover......with us. Thank you ..........we had a good time !”

Posted 4 years ago

“Ok will see...”

Posted 4 years ago

“My dealings with your staff have been by telephone and they have been extremely helpful and I now have a hard copy sent by post of the policy I purchased. What I find unbelievably frustrating is trying to access my account on line as the computer seems to require passwords, which if provided, then revolve with the email address and I get nowhere!”

Posted 4 years ago

“A reasonable purchase experience although not a very customer friendly sales person on this occasion. Have used Just Travel a few times but thankfully no claim. Acceptable price.”

Posted 4 years ago

Dear Mrs Tompkin, Thank you for taking time to leave us feedback and I am sorry to hear you did not receive the high level of customer service we expect. Your feedback is important to us and your comments have been passed to our Training Manager for review. Thank you for choosing Just Travel Cover - I hope you enjoy your trip. Kind regards, Joy

Posted 4 years ago

“I gave up trying to get the girl on the phone to accept no, she just kept badgering me, so now I have a policy in place which I don't need until May next year”

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback. If you do not require the policy you have purchased, you are able to request to cancel if you are within you cooling off period. If you would like to discuss this further, please call our office. Kind regards, Joy

Posted 4 years ago

“Just suprised with the higher rate that the policy concluded with”

Posted 4 years ago

“I initially agreed a quote for 11 days' travel cover, which compared well enough with other brands. However, having realized that I needed -not 11, but 12 days' cover, I recontacted Just travel Cover, which ended up costing more than other competitors' quotes. I should have cancelled. My mistake.”

Posted 4 years ago

“I have used this company on several occasions and had their insurance for several years and found the quotes are really competitive. What I do find frustrating however is accessing their website to print documents off. It is very hit and miss as to whether or not it will allow you to log in so inevitably you have to contact the company for assistance which is not really what you would expect to have to do. They have always managed to put right my issue but you should not have to do this in the first place.”

Posted 4 years ago

“Not always clear and no discussion on price even though it has increased a lot. I have little choice because of medical attachment and you know it.”

Posted 4 years ago

“Neither good nor poor just acceptable.”

Posted 4 years ago

“I found the discounts applied not reflective of the texts you sent me - i did raise this at the time with your colleague and yet to receive an explanation”

Posted 4 years ago

“Thought policy would be emailed to me but apparently not!”

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback. I have resent the policy email which provide a link to allow you to access your policy documents in your online account. If you are still experiencing problems accessing your account, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“I do many health issues which have been managed successfully. I barely do any ealking/activities. Just relax and accompany my wife. I am not a huge risk . I think insurance was expensive. But .. it was better than not being insured”

Posted 4 years ago

“Bit of a rip off but is needed in todays world .”

Posted 4 years ago

“I did not expect so many questions and felt I was under the spot light. Was afraid to cough in case it went against me.thank you for the insurance but I don't think I shall use you again unless you ease up a bit.”

Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback. I am sorry to hear you felt under the spotlight when obtaining a quotation for your travel insurance. As a specialist medical insurer, our procedure is to complete a thorough medical screening which is agreed by all insurers on our panel. This allows our insurers to assess your risk and provide you with the most competitive policy to meet your needs and requirements. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“filled form on tinternet ding dong”

Posted 4 years ago

“Only just ok. Web dite could be easier to follow.”

Posted 4 years ago

“we tried to book two seperate policies using the same e-mail address but now find that we cannot retrieve one of them as the log in requires date of birth to be inputted.”

Posted 4 years ago

Dear Mr Coleman, Thank you for taking time to leave us feedback. Each account must have a unique email address due to General Data Protection Regulations. Please contact our office to provide an alternative email address. If you do not have another email address, we can arrange to have your documents posted. Kind regards, Joy

Posted 4 years ago

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Just Travel Cover is rated 4.7 based on 18,390 reviews