After inserting all my details, including medical, I was given a number of quotes reading from low to high which was fine but then I was offered two discounts, one for 9% and one for 10% which I found bizarre and when I phoned to accept a quote the telephone sales rep. could not explain this so obviously I took the 10%. Otherwise I was very happy with the transaction. Only thing I had a problem with was when I had a problem retrieving my documents I decided to deal with it on live chat when half way through explaining my problem the live chat ended. I am 74years old and not a very fast typist and as such the online chat person should allow us just a bit more time to write our request, after all she must have seen that I was still writing by the the moving 3 dot icon. The other reason for using live chat was I was held 25 mins on the phone for a query which couldn’t be answered on FAQ’s.