Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,679 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st November 2026

Victoria Jacques

Julie Bradley

Anonymous

Justmylook 5 star review on 31st October 2026

Anonymous

2751

Anonymous

Anonymous // 01/01/2019

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“very quick delivery and good service”

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Posted 7 months ago

“Brilliant delivered really quickly”

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Posted 7 months ago

“My perfume, ordered as a gift, was very competitively priced, ordered and delivered free within 2- 3 days. Excellent value and delivery.”

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Posted 7 months ago

“I received my order very quick, I am pleased with my purchase and I will come back to this site again 😊”

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Posted 7 months ago

“Always very pleasant experience, quick delivery, will definitely keep shopping at Justmylook!”

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Posted 7 months ago

“Was very easy to order and keep track of my order till it arrived very happy with my purchase thanks justmylook”

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Posted 7 months ago

“Absolutely appalling customer service from this website. They failed to include my flat number on the parcel, which Royal Mail themselves confirmed. Despite this, the company refuses to take any responsibility. The confirmation email I received clearly shows my address was provided correctly on my end. As a result of their mistake, Royal Mail effectively “lost” my parcel. Neither Royal Mail nor JustMyLook made any real effort to resolve the issue. In short: a thoroughly disappointing experience. I would strongly advise against ordering from them. If you do, make sure to use a more reliable delivery option like the Post Office. Customer service should support the customer not just defend the company. Would not recommend.”

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Posted 7 months ago

Hello, Thank you for your review. We can confirm the relevant department are working to resolve this for you. Justmylook x

Posted 7 months ago

“After searching around i was told by a friend too rake a look at just my look website and I wasn't disappointed there were a great range of products all at a very competitive price I found exactly what I was looking for with the easy to navigate website and made the purchase great price and fast delivery.”

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Posted 7 months ago

“Amazing company and quick delivery...I have doubts about using company's on fb...but honestly this company deserves 5 stars and if i could give them more I would.”

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Posted 7 months ago

“Lovely fragrance i have warn for years and very good price with quck delivery . i will definately use Justmylook again .”

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Posted 7 months ago

“I am very disappointed with my purchase. The perfume looks similar to the original, but the scent is completely different and of much lower quality. As fragrance is the key feature of the product, this is unacceptable and clearly not as described. I contacted customer service, but they did not offer any solution. I would not recommend buying from this retailer.”

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Posted 7 months ago

Hello, Thank you for your review. We can see our customer care team has carried out the relevant checks and can confirm there are no known issues with the batch. All items we stock are genuine as labelled. Justmylook x

Posted 7 months ago

“Great service & speedy delivery best price I could find to”

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Posted 7 months ago

“Everything arrived as promised cheaper than any other site”

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Posted 7 months ago

“Ordering & navigating the website is easy and delivery times are pretty quick. Ordered several times and never had a problem. The items were packaged really well. Fairly well priced compared to other websites. Would definitely recommend & is my “Go To” website for all my hair & beauty products”

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Posted 7 months ago

“👍👍👍👍👍👍👍👍👍👍👍”

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Posted 7 months ago

“Excellent fast delivery and great prices.”

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Posted 7 months ago

“Bought this for my son in laws birthday, I know he will love it and it was the best price”

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Posted 7 months ago

“Excellent prices and pretty fast delivery but one of the items I ordered leaked in the box so when I opened it the liquid went onto my carpet and flooring. I notified Justmylook online and sent pictures as requested of the product and damaged packaging. I did not hear anything in 3 days, there was no contact tel number, the live chat is AI so I eventually found a email, I was offered a 10% discount or my next order a replacement or refund. I opted for the requested and asked if they could provide me with new packaging because the packaging had been so badly damaged. The items were 2 kitties of washing liquid and fabric conditioner and a serum, I was concerned if they were to resell the other 2 products again they would not be able to because sending the items back in the same damaged box would cause further leaking and I did not have a leak proof box big enough. Contacting customer services was very time consuming, I asked for the issue to be escalated to a manager. Rather than forward my original email to the manager I was asked to send the email again to the same address fao of the manager. I did this and it took a manager 5 days to respond with no resolution. This is a good company if you receive the items undamaged but if you have any issues it is very time consuming and the customer services staff are not very customer friendly willing to help customers.”

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Posted 7 months ago

Hello, Thank you for your review. Sincere apologies for any inconvenience caused, we can see our customer care team has issued a full refund. Justmylook x

Posted 7 months ago

“An admirable company, reliable service.”

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Posted 7 months ago

“I love it!”

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Posted 7 months ago

Justmylook is rated 4.6 based on 106,679 reviews