Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 104,872 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 104,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 6th August 2026

2563

Anonymous

Anonymous // 01/01/2019

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“Extremely pleased with my purchase . It was easy to navigate the site to find what I wanted. I was kept informed from ordering until delivery. Excellent customer service.”

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Posted 6 months ago

“It was easy and simple trade.”

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Posted 6 months ago

“Ordering the items was no problem. But items state they were delivered but this is not the case. I've contacted customer service and I'm still waiting on an outcome.”

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Posted 6 months ago

“I ordered items on the 27 th of December and An Post in Ireland didnt receive my items till the 9th of January.Today is the 11th and im hoping my items will arrive tomorrow Monday the 12 th. I would like to buy more from justmylook but the shipping takes longer than stuff i get on temu.”

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Posted 6 months ago

“My order never came, i got no reply from customer service”

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Posted 6 months ago

“Excellent hair shampoo and conditioner love love it and my granddaughter loved it will order again customer service excellent.Thank you.”

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Posted 6 months ago

“Ordered products 3 weeks ago and still have not arrived. AI response and no answer as to when item will arrive!”

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Posted 6 months ago

“Speedy delivery and well packaged product.”

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Posted 6 months ago

“Only giving them 1 star becsuse l can't give none. Shocking customer service, it's AI and never received my products.”

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Posted 6 months ago

“Ordered on December 26th and still haven’t received my order. Won’t even let me track it! Disappointing”

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Posted 6 months ago

“Always the best value for money and delivery is always so quick, and free if you spend over £20.”

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Posted 6 months ago

“Excellent price and fast delivery, great site”

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Posted 6 months ago

“My perfume is rancid. I reached out to customer but 2 weeks in, no response. Despite being told someone would reach out. Sent a second email but again, nothing. I should have read the reviews before ordering from them. Avoid at all costs.”

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Posted 6 months ago

“I love this shampoo but high street shops don't offer this size. Ordering was straightforward and it kept me up to date via tracking with delivery. Very efficient.”

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Posted 6 months ago

“Cannot review products as my order has not arrived despite my attempts to contact you it still is not sorted.”

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Posted 6 months ago

“Orderd my product on 26th December. Received it on the 10th january. Item was sent on 48 hours royal mail tracked delivery although the fault of the delayed arrival clearly lies with royal mail as they had the item for at least 2 weeks. When contacting Just my look for delivery support I got zero response from a human being, just generic AI responses. Not a good enough level of human customer service!”

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Posted 6 months ago

“First class service and delivery. Price of items I purchased were fantastic”

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Posted 6 months ago

“Twice now I’ve been sent an email to review my experience and I still have not received my order . I have been in contact with customer service and have heard very little from them . Overall , a disappointing service .”

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Posted 6 months ago

“Still haven't received my orders 😕”

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Posted 6 months ago

“I was really pleased with my purchase of Clinique mascaras. The delivery was really quick too. I will definitely reorder when I need more.”

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Posted 6 months ago

Justmylook is rated 4.6 based on 104,872 reviews