“I ordered 2 pairs of very well priced loake brogue shoes for myself and my best man his pair being the wrong size (my mistake) even though 28 days were up. I was able to return them free of charge. The correct size ordered and received next day and a full refund for returned pair received with in a few days. Great service from Jules B I have promised myself a trip to there Newcastle store..”
“Easy to find product and order. Only problem with the order was Parcelforce delivering a couple of days early despite me selecting my chosen delivery day so had to re-arrange my plans, other than that happy as larry”
“Superior store that has stood the test of time because customer service is of the highest standard. The team always make you feel welcome. Simply outstanding.”
“A fantastic top although I paid for express delivery from Friday for Saturday delivery,it turned up on the Monday
Annoying that companies don’t proactively check this, that they have not kept their part of the bargain no refund received as yet
The returns at JulesB is excellent on a side note”
“Although earrings are gorgeous, they did not arrive on next day delivery or even six days after ordering! Upon contacting the store, I was informed they’d not been dispatched at all. They quickly remedied this and they arrived the next day, in time to be a lovely gift. All thanks to whoever sorted that out!”
“Excellent response and advice from Sophie and Bernie. E-mail as explained is a standard e message -this I think needs to be looked at as message is not always relevant. I asked for a replacement and not a refund.
There was a problem with the Jules b website, luckily I was helped through this problem(after three phone calls) by two very patient and pleasant ladies called Sophie and Bernie'
I'm looking forward to the delivery of my 'Lofina' product.
Thank you”
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