Hi Robert,
Thank you for your feedback,
I have looked into this for you and would agree that the image on the website, compared to the belt in person was a little bit brighter.
I sincerely apologise for any confusion and please be assured, upon your recommendation, our Photography team has re-shot the images of the belt and updated our website to reflect this.
Further to this, I can see that the £2.50 charge for the use of our returns label was added to your refund amount, I have now reversed this and you will receive a complete refund for your order.
I understand this was not the ideal shopping experience with us and I am sorry to hear that, I hope this doesn't deter you completely from checking out our website in the future, if you do decide to come back to us please know our Customer Care team would love to assist you with any queries you may have in the future.
Kind Regards,
Bernie
Jules B Customer Care
“My first experience ordering from Jules B. To be honest I had never heard of Jules B before and only discovered them through an advertisement that came up on my laptop homepage. How grateful I am that I opened the link. Firstly I grabbed a bargain but the thing that impressed me most was when my order arrived. Instead of arriving in the usual plastic bag all scrunched up, Jules B made the extra effort to wrap my top neatly in tissue paper (lots of it) and place it in a cardboard box. Unwrapping it felt like Christmas! Highly recommended and hopefully not my last order with Jules B.”
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