JT Spas Reviews

Name: JT Spas
Rating: 4.18

4.2 Rating 240 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 240 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an expensive spa bath in September 2020 and STILL have not received a user manual!”

Helpful Report

Posted 3 years ago

Hi J Davies Based on the order number used i can see you were not the original purchaser but another person with different first and last name. The product manual though as been previously sent to them last year, a new 2021 version was received this past week from the product manufacturer and this too has now been sent to the purchaser. There are 2 buttons on the bath 1 button turns on the spa jets on the base of the bath and the other turns on the whirlpool jets and underwater lights, press the buttons again to switch offthe system. Kind Regards

Posted 3 years ago

“The stock level was showing as, and is still showing as 'Healthy Stock Levels' when in fact 2 days after ordering I just received an email to inform me that the item won't be in stock for just over a month. I informed them their website is wrong and they just gave a poor excuse. I consider this dishonest.”

Helpful Report

Posted 3 years ago

“Awesome company. Do what they promise, with a fantastic & friendly team who go the extra mile. I highly recommend them.”

Helpful Report

Posted 3 years ago

“Dreadful. Ordered shower enclosure which their site stated was in stock and available for delivery 2-5 days. A few days later they contacted me to advise the shower tray was not actually in stock and there would be a 2 week delay. After 3 weeks they delivered the wrong tray which they could then not replace for a further month. This is despite their website still advertising the enclosure. Iwith "healthy stock" for "express delivery". I was left to source an alternative at extra cost.”

Helpful Report

Posted 3 years ago

hi Thanks for your email, apologies the shower tray manufacturer have let us down massively we have sourced new shower trays from another factory due to shortages of materials with the leading UK shower tray suppliers. Kind regards

Posted 3 years ago

“Great service, will use again”

Helpful Report

Posted 3 years ago

“Great Service from these guys! Spoke to them about the bathroom wipe out product and they explained the in's and out's of the product were friendly and courteous and got the product to me as fast as they were able. Thank you very much I look forward to my next purchase!! Applied the product as directed which according to the information leaflet should last up to 1 year.”

Helpful Report

Posted 3 years ago

“Ordered a bath, bath panel and screen from this company. The listing states 2-5 days for dispatch. After 5 working days I had to contact them for an update as I'd not heard a thing from them. They advised that it wouldn't be delivered until the 17th (7th working day), I was fine with that. On the 17th, I requested a time from them for delivery, the guy phoned me when he was 20 mins away, only the bath and the screen was delivered. I was told that the bath panel would be delivered on the 22nd, but no one turned up on that date and no one had the decency to let me know that it wasn't going to be delivered which meant I stayed in all day for nothing. I had to then chase them again for another delivery date. It finally arrived on the 29th, 3 weeks after my order. I have tried to complain, but once these guys have your money, they don't care and just blame everything except taking any kind of responsibility themselves. I originally ordered the bath set with plumbing world, but I cancelled it as the earliest they could deliver was the 21st. These guys have zero customer service and actually think its perfectly fine to mess people around! Avoid!”

Helpful Report

Posted 3 years ago

“Ordered January, installed early May due Covid, during installation noted clunking grinding on the taps and working loose on Lisna Waters LWWB02 1350 x 1350 Whirlpool & Airspa Bath. Contacted JTSPA, passed onto Lisna Waters (not good) & Steam Shower store (ok). They communicate quickly but not always with clarity. They suggested plumber should just tighten taps as loose in transit. This was a design flaw in the taps themselves, after numerous email new taps sent out and warranty extended by 6 months for good will, same problem with taps. They requested videos of issue which I made and also addressed the issue of a poor quality product with excess silicone sealant all around glazed front of unit. New taps arrived end of June, plumber installed only to find the same problem again but also noted a leak under the bath from the bath pipework. Another email to highlight the issue and they blamed the leak on me as it hadn't been reported before. The bath hadn't been filled before so no leak would have been noted?! So now I have an £1100 bath which leaks after filling it with clunky taps no refund or exchange offered, only thing offered is new taps and extended warranty on a bath thats already not fit for purpose. This is not even mentioning the 2 extra days required for the plumber to fault find and try to fix their problems. Do not buy this product or use JTSPAS, shower store or any other affiliation.”

Helpful Report

Posted 3 years ago

“Super quick delivery, friendly customer service, arrived perfect condition and the 10 jets are amazing! I love it!”

Helpful Report

Posted 3 years ago

“Ordered 15.30. - delivered to Kent by 10.30 the following morning. Helpful sales staff and great folk on the delivery team. Now to see if the plumber can match JT Spas service”

Helpful Report

Posted 3 years ago

“Definitely wouldn’t buy anything from this company again.”

Helpful Report

Posted 3 years ago

“Before placing my order on line I called and checked stock was available. Once the order was placed items said they were despatched but nothing arrived, after many phone calls on an expensive line I was finally told that the items were not available and had to cancel items a order from another company. Thus put the who job back 1 1/2 weeks because your system allows automatically sends a email confirming part are despatched when they are not and you have no control over the despatch. You must get this right or I will order else where, at a company who has robust systems. Happy to help further if you need more information Mark Watkins 07798708052”

Helpful Report

Posted 3 years ago

Hi Mark Watkins, Thank you for your review, would you mind revising it or changing your rating as it was left by accident on our store. i know you mentioned previously on the telephone you were happy with our service and confirmed your review related to another supplier but we delivered your wall panels on time and that you would kindly update you review. Kind Regards JT Spas

Posted 3 years ago

“Really good customer service. Delivery was fast. Value for money and postage wasn't that dear. Even the driver that delivery it was so nice”

Helpful Report

Posted 3 years ago

“Quick delivery and aftercare service Ordered a steam shower and delivery was very quick. Had a few challenges putting it together and contacted them. Customer services were helpful, very responsive to emails and cannot fault their aftercare service. Enjoying this product especially in lock-down and I would use this company again.”

Helpful Report

Posted 3 years ago

“No hassle . . product just what I wanted . . great delivery service . . .thanks guys!”

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Posted 4 years ago

“The wall boards were exactly as illustrated. Just what I wanted and look great in my bathroom. I was very pleased with the quality and the delivery time.”

Helpful Report

Posted 4 years ago

“Although a bit early (07.30 AM) the delivery was painless and driver helpful. The shower went together easily and there were no problems. Showering is a pleasure and there have been no leaks so far”

Helpful Report

Posted 4 years ago

“Very good im impressed”

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Posted 4 years ago

“Excellent service Thank you”

Helpful Report

Posted 4 years ago

“Excellent service very pleased with the shower”

Helpful Report

Posted 4 years ago

JT Spas is rated 4.2 based on 240 reviews