JT Spas Reviews

Name: JT Spas
Rating: 4.18

4.2 Rating 236 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 236 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Any queries where answered in a very quick response”

Helpful Report

Posted 1 month ago

“They did exactly what they said they would. Good shower cabin at a reasonable price.”

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Posted 1 month ago

“Easy to order with the detailed site. Kept up to date with progress, including third party delivery service. They also contacted me the day before to discuss delivery.”

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Posted 2 months ago

“Patient and proactive engagement with my many questions and long deliberations. Willingness to discuss with suppliers on my behalf. Looking to understand what I was explaining badly. Altogether exactly what I needed to allow me as a non-professional to design and implement my bathroom renovation. Thankyou JT Spas.”

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Posted 2 months ago

“Very professional service, product exactly as expected,quick delivery - 👏👍👏”

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Posted 2 months ago

“Hi just to say a big thank you for the delivery Of my shower and also to thank the drivers for being very helpful cannot check it as it can’t be fitted yet so will let you know as soon as I can in the meantime thank you very much Eric.”

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Posted 2 months ago

“High quality frameless shower enclosure Easy diy”

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Posted 2 months ago

“Service was great, Tony salesman all good Craig delivery and set up fabulous Highly recommend”

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Posted 3 months ago

“Great quality great communication great price totally happy”

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Posted 3 months ago

“The shower thermostat went kaput and we managed to track down JT Spas as the original supplier to the company we'd bought the shower from. As the shower was quite old, it was challenging to find the right part. We sent pictures of the broken version and were told it was probably an old model that may no longer have the same specifications. They returned pictures to us of the existing version, and with the exact measurements so we could compare. They sent us the part with a promise we could return it if it wasn't the right one. It fitted perfectly and now we're up and running again! Very efficient and friendly service and saved us a fortune as the alternative would have been replacing the whole shower unit! Thank you JT Spas!”

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Posted 4 months ago

“1. I was impressed with the prompt response to queries 2. I was also very much impressed with the way changes were effected when the initial item was found to be out of stock. 3. I was also impressed with the professional attitude of the customer service staff.”

Helpful Report

Posted 4 months ago

Thank you so much for the 5-star rating for JT Spas, Francis! We are so glad to know that you were impressed with the prompt response to your queries, the way changes were effected when the initial item was out of stock, and the professional attitude of our customer service staff. We appreciate your feedback and appreciate your business with JT Spas.

Posted 4 months ago

“Very helpful to get the part I needed”

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Posted 5 months ago

“We are very pleased with our purchases, thank you”

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Posted 5 months ago

“The website was easy to navigate and the ordering process was easy, even with an ammendment. Helpful customer service via email.”

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Posted 6 months ago

“The cost savings on my shower cubicle and thermostatic shower system were very competitive. The shipment and delivery were managed in an efficient manner. The packaging was intact upon arrival. Unable to check any items below the glass surrounds, due to limited lifting capacity on day of delivery and inspection.”

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Posted 6 months ago

“Service was excellent, got my pallet delivery in 3 day as promised, its all installed and working now.”

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Posted 6 months ago

“great service and product thank you”

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Posted 6 months ago

“Excellent service and great service on delivery”

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Posted 6 months ago

“Good shower pod.”

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Posted 6 months ago

“I spoke until with a young gentleman by the name of Kenny his customer service was excellent communications information you are lucky to have such a genuine person working for you”

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Posted 7 months ago

JT Spas is rated 4.2 based on 236 reviews