“This was our second steam cabinet. The first being replaced after about 15 years of service. At first glance, the LW10 appeared to be of lower quality than the first - eg plastic jet components, plastic riser rail, plastic waste cover, plastic rather than fiberglass roof and cheap thin plastic waste pipe. The quality of self-tapping screws provided were not good. Several of the heads stripped when being screwed into place. The installation instructions that came with the cabinet didn't quite correspond to the shower itself. One critical shortcoming was that the power cable was not connected to the unit as stated (ie 3/4 ways up the central column but almost at the bottom of the column). This meant that the cable was too short to reach the wall junction box. Other issues included two ozone generators being provided (one on the roof and one on the column) but only one electrical connection was provided. There were no user instructions for use of the control panel. You have to figure out how it works by trial and error.
There was minor damage to our unit such as scratches in the central column, and a bent corner section of panel that was easily fixed. It appears that our unit had either been a demonstration model or was a return as it clearly had been constructed before given the pre-drilled holes in the central column, pre-installed door runner stops, and the pre-fitted rainfall shower head in addition to the second provided rainfall shower head received. The riser rail water entry pipe was too long for the provided flexible hose connection and protruded too far to allow the unit to lie flush to the wall. This was easily fixed by cutting 6 mm off the plastic pipe.
On the positive side, the shower looks good, works well and was relatively easy to install. You will move the shower into and out of position numerous times during installation and the instructions say to keep this as a free-standing unit to enable periodic maintenance checks. If the space you plan to use does not have a surface level with the rest of the bathroom floor, I'd suggest using self levelling compound to make the surface level to aid moving the shower in and out. Our bathroom was not fully tiled under the previous shower, and it would have been impossible to easily move the new shower without making the area under it level with the rest of the floor. Delivery was fast and efficient.”
“After purchasing the shower cubicle it arrived promptly, however I was not very happy that where we understood that it was a 2 man job to carry it upstairs we assumed the delivery man would be one of the people.
He made it quite clear that due to a back issue he wouldn't be able to help.
He therefore left it downstairs for my husband to carry it upstairs by himself.
The cubicle itself was packaged well.
We read through the reviews and instructions which to be honest made it sound quite easy but when it came to the actual assembly none of the instructions made sense.
Please be aware that that the cubicle is extremely heavy and if your space is limited it's impossible to erect. We ended up having to engage a plumber who said it was the worst instructions he'd ever seen.
It looks great now its finished and works really well but unless you've got a degree in engineering I would think twice before purchasing this item”
Thank you for sharing your experience with us! We appreciate your honest feedback regarding the delivery and Vidalux Fusion Shower assembly process. It's great to hear that you found the cubicle well-packaged and that it looks fantastic now that it's finished.
We understand that the assembly instructions can sometimes be a bit confusing, and we’re sorry to hear that they didn't meet your expectations. Your comments will certainly help us improve our instructions moving forward, which we have relayed to Vidalux.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new shower cubicle!
Best regards,
JT Spas
“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”
Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.
Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are happy with the product received.
Kind Regards
JT Spas
Hi Richard,
Thank you for taking the time to leave us this review and for your kind comments.
It is much appreciated and we are delighted you are happy with the product received.
Kind regards,
JT Spas
Hello,
Thank you for taking the time to leave us this review, we appreciate your comments and take them on board for future reference.
Kind regards,
JT Spas
“Found the purchase and notifications of delivery to be excellent, the shower cabin was delivered on time,it is now fitted and working excellently it appears a fantastic purchase”
Hi Robert
Many thanks for your great review on our services, If you can send over some images and description along with your order number to our customer services team. Any little parts you may need they will try to replace if they have the spares in stock and if not they will request from the product manufacturer for you to ensure a great finish on your shower cabins.
Kind Regards
Jt Spas
“Few little issues with the original order. This was sorted as soon as it was reported. The customer service team were very helpful. Wouldn’t hesitate to use them again”
“Prompt delivery, nice shower door, check instructions are included, mine weren't, luckily installation was before they'd closed for the day and they were emailed to me.”
“I placed my order for a bath which was competitively priced. I also placed various orders for other bathroom items from other companies. Unfortunately I didn't receive an e-mail saying my bath had been shipped, as was stated, which meant I didn't expect it when it arrived thinking it was instead going to be some of my other items. As such the person who signed for it didn't know to thoroughly check for any damage before signing, as is required, and instead just signed as unchecked. Luckily when I came home and unboxed the large bath it was fine but hate to think the hassle if it had been damaged. Apart from that slight communication issue a good service.”
