JT Spas Reviews

Name: JT Spas
Rating: 4.22

4.2 Rating 249 Reviews

81 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our second steam cabinet. The first being replaced after about 15 years of service. At first glance, the LW10 appeared to be of lower quality than the first - eg plastic jet components, plastic riser rail, plastic waste cover, plastic rather than fiberglass roof and cheap thin plastic waste pipe. The quality of self-tapping screws provided were not good. Several of the heads stripped when being screwed into place. The installation instructions that came with the cabinet didn't quite correspond to the shower itself. One critical shortcoming was that the power cable was not connected to the unit as stated (ie 3/4 ways up the central column but almost at the bottom of the column). This meant that the cable was too short to reach the wall junction box. Other issues included two ozone generators being provided (one on the roof and one on the column) but only one electrical connection was provided. There were no user instructions for use of the control panel. You have to figure out how it works by trial and error. There was minor damage to our unit such as scratches in the central column, and a bent corner section of panel that was easily fixed. It appears that our unit had either been a demonstration model or was a return as it clearly had been constructed before given the pre-drilled holes in the central column, pre-installed door runner stops, and the pre-fitted rainfall shower head in addition to the second provided rainfall shower head received. The riser rail water entry pipe was too long for the provided flexible hose connection and protruded too far to allow the unit to lie flush to the wall. This was easily fixed by cutting 6 mm off the plastic pipe. On the positive side, the shower looks good, works well and was relatively easy to install. You will move the shower into and out of position numerous times during installation and the instructions say to keep this as a free-standing unit to enable periodic maintenance checks. If the space you plan to use does not have a surface level with the rest of the bathroom floor, I'd suggest using self levelling compound to make the surface level to aid moving the shower in and out. Our bathroom was not fully tiled under the previous shower, and it would have been impossible to easily move the new shower without making the area under it level with the rest of the floor. Delivery was fast and efficient.”

Helpful Report

Posted 2 weeks ago

“After purchasing the shower cubicle it arrived promptly, however I was not very happy that where we understood that it was a 2 man job to carry it upstairs we assumed the delivery man would be one of the people. He made it quite clear that due to a back issue he wouldn't be able to help. He therefore left it downstairs for my husband to carry it upstairs by himself. The cubicle itself was packaged well. We read through the reviews and instructions which to be honest made it sound quite easy but when it came to the actual assembly none of the instructions made sense. Please be aware that that the cubicle is extremely heavy and if your space is limited it's impossible to erect. We ended up having to engage a plumber who said it was the worst instructions he'd ever seen. It looks great now its finished and works really well but unless you've got a degree in engineering I would think twice before purchasing this item”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience with us! We appreciate your honest feedback regarding the delivery and Vidalux Fusion Shower assembly process. It's great to hear that you found the cubicle well-packaged and that it looks fantastic now that it's finished. We understand that the assembly instructions can sometimes be a bit confusing, and we’re sorry to hear that they didn't meet your expectations. Your comments will certainly help us improve our instructions moving forward, which we have relayed to Vidalux. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new shower cubicle! Best regards, JT Spas

Posted 7 months ago

“Worth the money. Very easy to put up. Satisfied with the end result looks amazing in my ensuite bathroom”

Helpful Report

Posted 1 year ago

“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”

Helpful Report

Posted 1 year ago

Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.

Posted 1 year ago

“Product looks good but packaging damaged now waiting for the plum6”

Helpful Report

Posted 1 year ago

“Great communication. Bath looks great quality”

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Posted 2 years ago

Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are happy with the product received. Kind Regards JT Spas

Posted 2 years ago

“Friendly and knowledgeable telephone staff and delivery drivers. We'll packed goods as expected”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for taking the time to leave us this review and for your kind comments. It is much appreciated and we are delighted you are happy with the product received. Kind regards, JT Spas

Posted 3 years ago

“Instructions were not as clear and no good for a novice, delivery was bfilliant and shower looks lovely once built up.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us this review, we appreciate your comments and take them on board for future reference. Kind regards, JT Spas

Posted 3 years ago

“good to deal with, delivery as stated, no apparent damage and system worked first time/.”

Helpful Report

Posted 3 years ago

Hi Brian, Thank you for taking the time to leave us this review. We appreciate your kind comments. Kind regards, JT Spas

Posted 3 years ago

“I had bad advice before but this time they put it right so better service”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for taking the time to leave us a review and we are glad you had a good experience. Kind regards, JT Spas

Posted 3 years ago

“Found the purchase and notifications of delivery to be excellent, the shower cabin was delivered on time,it is now fitted and working excellently it appears a fantastic purchase”

Helpful Report

Posted 3 years ago

Hi Robert Many thanks for your great review on our services, If you can send over some images and description along with your order number to our customer services team. Any little parts you may need they will try to replace if they have the spares in stock and if not they will request from the product manufacturer for you to ensure a great finish on your shower cabins. Kind Regards Jt Spas

Posted 3 years ago

“Few little issues with the original order. This was sorted as soon as it was reported. The customer service team were very helpful. Wouldn’t hesitate to use them again”

Helpful Report

Posted 4 years ago

“Part ordered and arrived in a couple of days and a good price 👍”

Helpful Report

Posted 4 years ago

“Easy to deal with but delivery was a bit slow.”

Helpful Report

Posted 7 years ago

“Prompt delivery, nice shower door, check instructions are included, mine weren't, luckily installation was before they'd closed for the day and they were emailed to me.”

Helpful Report

Posted 7 years ago

“I placed my order for a bath which was competitively priced. I also placed various orders for other bathroom items from other companies. Unfortunately I didn't receive an e-mail saying my bath had been shipped, as was stated, which meant I didn't expect it when it arrived thinking it was instead going to be some of my other items. As such the person who signed for it didn't know to thoroughly check for any damage before signing, as is required, and instead just signed as unchecked. Luckily when I came home and unboxed the large bath it was fine but hate to think the hassle if it had been damaged. Apart from that slight communication issue a good service.”

Helpful Report

Posted 7 years ago

“nice shower quick delivery very helpfull on phone with problem.all sorted.”

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Posted 8 years ago

“I am pleased with the service and the product so I recommend to others”

Helpful Report

Posted 9 years ago

“Prompt and efficient service. Delighted with the quality of the tap. Many thanks.”

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Posted 9 years ago

“Bath looks excellent and service very good. It arrived as expected. Accompanying taps took about 10 days to arrive hence 4 stars”

Helpful Report

Posted 9 years ago

JT Spas is rated 4.2 based on 249 reviews