JT Spas Reviews

Name: JT Spas
Rating: 4.18

4.2 Rating 236 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 236 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

Write Your review

Tell us how JT Spas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worth the money. Very easy to put up. Satisfied with the end result looks amazing in my ensuite bathroom”

Helpful Report

Posted 2 months ago

“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”

Helpful Report

Posted 4 months ago

Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.

Posted 4 months ago

“Product looks good but packaging damaged now waiting for the plum6”

Helpful Report

Posted 5 months ago

“Great communication. Bath looks great quality”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are happy with the product received. Kind Regards JT Spas

Posted 1 year ago

“Friendly and knowledgeable telephone staff and delivery drivers. We'll packed goods as expected”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us this review and for your kind comments. It is much appreciated and we are delighted you are happy with the product received. Kind regards, JT Spas

Posted 1 year ago

“Instructions were not as clear and no good for a novice, delivery was bfilliant and shower looks lovely once built up.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us this review, we appreciate your comments and take them on board for future reference. Kind regards, JT Spas

Posted 1 year ago

“good to deal with, delivery as stated, no apparent damage and system worked first time/.”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for taking the time to leave us this review. We appreciate your kind comments. Kind regards, JT Spas

Posted 1 year ago

“I had bad advice before but this time they put it right so better service”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to leave us a review and we are glad you had a good experience. Kind regards, JT Spas

Posted 1 year ago

“Found the purchase and notifications of delivery to be excellent, the shower cabin was delivered on time,it is now fitted and working excellently it appears a fantastic purchase”

Helpful Report

Posted 2 years ago

Hi Robert Many thanks for your great review on our services, If you can send over some images and description along with your order number to our customer services team. Any little parts you may need they will try to replace if they have the spares in stock and if not they will request from the product manufacturer for you to ensure a great finish on your shower cabins. Kind Regards Jt Spas

Posted 2 years ago

“Few little issues with the original order. This was sorted as soon as it was reported. The customer service team were very helpful. Wouldn’t hesitate to use them again”

Helpful Report

Posted 3 years ago

“Part ordered and arrived in a couple of days and a good price 👍”

Helpful Report

Posted 3 years ago

“Easy to deal with but delivery was a bit slow.”

Helpful Report

Posted 6 years ago

“Prompt delivery, nice shower door, check instructions are included, mine weren't, luckily installation was before they'd closed for the day and they were emailed to me.”

Helpful Report

Posted 6 years ago

“I placed my order for a bath which was competitively priced. I also placed various orders for other bathroom items from other companies. Unfortunately I didn't receive an e-mail saying my bath had been shipped, as was stated, which meant I didn't expect it when it arrived thinking it was instead going to be some of my other items. As such the person who signed for it didn't know to thoroughly check for any damage before signing, as is required, and instead just signed as unchecked. Luckily when I came home and unboxed the large bath it was fine but hate to think the hassle if it had been damaged. Apart from that slight communication issue a good service.”

Helpful Report

Posted 6 years ago

“nice shower quick delivery very helpfull on phone with problem.all sorted.”

Helpful Report

Posted 7 years ago

“I am pleased with the service and the product so I recommend to others”

Helpful Report

Posted 8 years ago

“Prompt and efficient service. Delighted with the quality of the tap. Many thanks.”

Helpful Report

Posted 8 years ago

“Bath looks excellent and service very good. It arrived as expected. Accompanying taps took about 10 days to arrive hence 4 stars”

Helpful Report

Posted 8 years ago

“After choosing the bathrooom suite and ordering it. I received the normal emails for delivery confirmation etc. I received most parts except the bath and taps promptly. The bath was delayed due to a production problem which delayed it for a week which went on longer. When the bath did turn up it was incorrect. After some interaction with JT Spas I got an upgrade to a 10 jet from a 6 jet whirlpool bath. all is now great it looks fantastic and the quality is excellent for the cost of the suite. So overall despite the late delivery really happy with the bathroom suite.”

Helpful Report

Posted 8 years ago

Many thanks for your positive review, im sorry to read about the delay in the production of your whirlpool bath, we are very happy to hear that you are very pleased with your completed bathroom and that it looks fantastic and excellant quality as mentioned.

Posted 8 years ago

“Delay in order was dealt with well by JTS. Request for warranty was dealt with promptly. Thank you”

Helpful Report

Posted 8 years ago

JT Spas is rated 4.2 based on 236 reviews