Thank you for your kind feedback!
We're thrilled to hear that you found our service responsive and that our cleaning products were effective in cleaning your spa bath. Your satisfaction is our priority, and it’s great to know we could meet your expectations.
If you need any further assistance or have any questions, please don't hesitate to contact us.
Best regards,
JTSpa
Thank you for your continued trust in JT Spas!
We are delighted to hear that you have been pleased with both of your shower cabin purchases over the past 18 months. Your satisfaction is our top priority, and it’s wonderful to know that our products have met your expectations.
If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future.
Best regards,
JTSpas
“Great service from these guys. Brought an Insignia shower 2 years ago, and needed them to reissue a VAT receipt, and they did within minutes and called back to confirm I had recieved it. TOP SERVICE.”
Thank you for your kind words!
We are thrilled to hear about your positive experience with our service, especially regarding the reissue of your VAT receipt. It’s our goal to provide top-notch service to all our customers, and your feedback confirms we are on the right track.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
JTSpas
“Very unhappy, came time for plumber to fit the bath which he did very well given the bath we had sent , none of the panels fitted it was like a 1 2 3 from any part of the factory/warehouse the fittings to hold the panels came off some in the wrong places. He had to shape the bath and both panels to fit the bath cos no way were they going to allow it to fit without his skill a very expensive bath would have to have new panels made to fit it along with the saga of no overflows and wastes a very sad buy.”
We sincerely appreciate your patience and truly understand the inconvenience this situation has caused. Upon receiving your feedback regarding the missing bath waste with your walk-in bath, we immediately consulted with the manufacturer. They assured us that it had been dispatched along with the bath itself. Unfortunately, it came to our attention nearly two weeks later that this crucial part was not received, a detail that understandably might have been overlooked initially.
Our team took this matter very seriously, and although the supplier confirmed the dispatch and inclusion on the delivery note, we recognse the significant impact this has had on your experience. With our sincerest apologies for the oversight and the inconvenience you've faced, we made the decision to cover the cost of the waste kit, ensuring it was sent out to you at the earliest convenience.
We are relieved to hear that you were satisfied with the outcome, but we wish the circumstances had been different from the start. Your satisfaction and comfort are our top priorities, and we are committed to making things right when they do not go as planned. Thank you for bringing this to our attention, and please accept our heartfelt apologies for any stress or inconvenience this may have caused.
“Easy to order with the detailed site. Kept up to date with progress, including third party delivery service. They also contacted me the day before to discuss delivery.”
“Patient and proactive engagement with my many questions and long deliberations. Willingness to discuss with suppliers on my behalf. Looking to understand what I was explaining badly. Altogether exactly what I needed to allow me as a non-professional to design and implement my bathroom renovation. Thankyou JT Spas.”
“Hi just to say a big thank you for the delivery
Of my shower and also to thank the drivers for being very helpful cannot check it as it can’t be fitted yet so will let you know as soon as I can in the meantime thank you very much Eric.”
“The shower thermostat went kaput and we managed to track down JT Spas as the original supplier to the company we'd bought the shower from. As the shower was quite old, it was challenging to find the right part. We sent pictures of the broken version and were told it was probably an old model that may no longer have the same specifications. They returned pictures to us of the existing version, and with the exact measurements so we could compare. They sent us the part with a promise we could return it if it wasn't the right one. It fitted perfectly and now we're up and running again! Very efficient and friendly service and saved us a fortune as the alternative would have been replacing the whole shower unit! Thank you JT Spas!”
“1. I was impressed with the prompt response to queries
2. I was also very much impressed with the way changes were effected when the initial item was found to be out of stock.
3. I was also impressed with the professional attitude of the customer service staff.”
Thank you so much for the 5-star rating for JT Spas, Francis! We are so glad to know that you were impressed with the prompt response to your queries, the way changes were effected when the initial item was out of stock, and the professional attitude of our customer service staff. We appreciate your feedback and appreciate your business with JT Spas.
“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”
Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.
“Tried to get delivery info using online chat before ordering. Took about 10 minutes for each interaction to be answered. Was told that the warehouse doing the delivery sometimes miss their deliveries!
Had to chase to see if delivery was happening.
Boxes delivered in bad condition and part of the item was scratched.”
