We bought a whirlpool spa from this company and the air jets have never worked for more that about five minutes. We’ve contacted them several times to discuss the issue. They said we should clean the airjets by removing the little jet cover and checking the ball bearings underneath are not dirty, which we did, even though we have not ever used any product in the bath other than shower gel. Not only do the jets cut out after about five minutes, only two out of the six jets actually work before the motor cuts out. The motor gets excessively hot according to our electrician - all our trades people have been in business for more than twenty years, so all very experienced. They sent us videos showing it working before it left the factory, but it only shows it working for about two and a half minutes. The motor cuts out after about five minutes. They have now told us to remove all of the ball bearings in the six air jets, which, we were previously told is a safety mechanism so water does not leak back into the air pipes. They now say, this is okay as it is just an added safety measure and is not really necessary. To be asked to dismantle the product in order to make it work properly is completely unacceptable to me. I spent hard earned cash on this product and it has never worked. The company’s tone with me via email has become less and less interested, and they are not willing to offer any alternative advice, compensation, an engineer to come fix it… I only write this review after trying several times to resolve the issue with JTSpa’s. They don’t care, once your money is banked. Buy elsewhere if I were you. Also it took about twice as long to deliver as stated on their website. Brexit, warehouse issues, supply chain… whatever, but be honest about your delivery times up front, as it costs people time and money putting trade people off.