JT Spas Reviews

Name: JT Spas
Rating: 4.16

4.2 Rating 254 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice bathroom units. Always been happy with the quality”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us this review, we are pleased you are happy with the product received. Kind regards, JT Spas

Posted 3 years ago

“Quality is superb, I will refer jtspas to my friends...”

Helpful Report

Posted 3 years ago

Hi Johnny, Thank you very much for your kind comments and for taking the time to leave us this review. We are delighted you are happy with the product received. Kind regards, JT Spas

Posted 3 years ago

“Very good collection. Proprietor guides for choosing right item to meet the buyers requirement. Reasonable pricing”

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Posted 3 years ago

Hi Apurba, Thank you for taking the time to leave us this review, we appreciate your kind comments and are delighted you're happy with the product you received. Kind regards, JT Spas

Posted 3 years ago

“Instructions were not as clear and no good for a novice, delivery was bfilliant and shower looks lovely once built up.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us this review, we appreciate your comments and take them on board for future reference. Kind regards, JT Spas

Posted 3 years ago

“good to deal with, delivery as stated, no apparent damage and system worked first time/.”

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Posted 3 years ago

Hi Brian, Thank you for taking the time to leave us this review. We appreciate your kind comments. Kind regards, JT Spas

Posted 3 years ago

“Very helpful sales team.”

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Posted 3 years ago

Hi Joseph, https://uk.trustpilot.com/review/www.jtspas.co.uk Thank you for taking the time to leave us a review, we are so glad you had a great experience. If possible, would you mind leaving your review on Trust Pilot as well? Kind regards, JT Spas

Posted 3 years ago

“Easy to order, communication re delivery.”

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Posted 3 years ago

Hi Marsha, Thank you for taking the time to leave us a review, we are delighted you are happy with your product and service Kind regards, JT Spas

Posted 3 years ago

“I had bad advice before but this time they put it right so better service”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for taking the time to leave us a review and we are glad you had a good experience. Kind regards, JT Spas

Posted 3 years ago

“The packaging was badly damaged so was worried contents were as well. Thankfully not , found out that some of the hoses were lose on main panel . So had a little bit of a water leak . Didn't think with a shower pod there would be much siliconeing to do but there is quite a bit with this pod . Have just got this to do then will see what it's like ??”

Helpful Report

Posted 3 years ago

Hi Claire, Thank you for taking the time to leave us a review. Your comments have been noted and will be fed out to the team. Kind regards, JT Spas

Posted 3 years ago

“Was told 8 to10weeks chased numerous times was told they would return call with update information never happened bath was delivered with no installation requirements or instructions for the money spent poor service sorry don't normally bother with this stuff but hopefully you'll understand”

Helpful Report

Posted 3 years ago

Hi Martin, Thank you for taking the time to leave a review. We apologise due to the delay with the completion of your bath however these delays were out of our control. We have the installation requirements for you if these are still needed, I apologise the bath was delivered without them. We will take all of your comments on board and they will be fed out to the team. Kind regards, JT Spas

Posted 3 years ago

“Excellent service and shower arrived on time Have used this company previously Highly recommended”

Helpful Report

Posted 3 years ago

Hi Karl, We are so pleased you are happy with the product and service received. Thanks for your review. Kind regards, JT Spas

Posted 3 years ago

“The shower I purchased was excellent but the delivery driver was concerned when he initially delivered the item as the boxes were so badly damaged he was concerned that it may be a damaged shower. I agreed to accept delivery the understanding that I would check it asap and if there was any damage I would contact the company. He in turn took photo's of the boxes in case of any problems. Fortunately it was OK and is by far the easiest shower enclosure we have ever done. Thanks”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you very much for your kind comments, we appreciate it and are glad you had a great experience Kind regards Jt Spas

Posted 3 years ago

“I would highly recommend this Company. The staff were extremely helpful and obliging. Really pleased with the Kinedo Horizon shower cubicle that we purchased and delivery was extremely quick.”

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Posted 3 years ago

Hi Janice, Thank you very much for your kind comments, we are delighted you had a great experience and appreciate the time taken to leave us a review Kind regards, Hollie

Posted 3 years ago

“Faultless. Great delivery.”

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Posted 3 years ago

Hi there Thank you for your kind review, we appreciate your kind comments Kind regards JT Spas

Posted 3 years ago

“Great service when I needed to change and order and return an item - Thanks!”

Helpful Report

Posted 3 years ago

Hi Georgina We appreciate your review and are glad you had a great experience. Thanks very much Kind regards JT Spas

Posted 3 years ago

“Excellent service, delivery arranged and on schedule. The product was very well made and finished. Good value for money”

Helpful Report

Posted 3 years ago

Hi Jeff, We are really pleased you are happy with the service and product you received. :) Thanks for your review. Kind Regards, JT Spas Sales Team

Posted 3 years ago

“I received my corner bath and panel. We are told on the order to open everything whilst the drivers are at your property so you can check for any damage. The driver / courier company tell us that they will not wait for us to check it. ??? My bath panel came damaged and by the time it was un wrapped for fitting it was too late for me to raise this. It's not acceptable considering the bath panel was £90. I've now a damaged bath panel which isn't going to be replaced. Its got to be said that all these companies have the same policy. Not everyone is singing from the same hymn sheet and if there is any damage with your goods, then your lumbered with it!!! Learn to accept it. I do approx 30 bathrooms a year and I definitely will not be ordering another product from this company.”

Helpful Report

Posted 3 years ago

Hi Mr Bilkhu, I am sorry to hear about this experience you have had. I have taken a look at this and I can see your bath was delivered to you around 2 months ago. Looking at the notes on your order I can not see any correspondence from yourself to make us aware of this. Although the delivery drivers did not wait for you to check the order over, our terms and conditions that have been sent to you previously are that if this can't be done then any damages must be reported within the 24-hour time frame. As you did not unwrap the goods until fitting, we cannot be liable for damages and this is the reason we ask for the goods to be opened and checked within the time frame stated. We will take your comments on board for future reference and if we can be of any further help, please do reach out to us.

Posted 3 years ago

“Really happy with my purchase,very knowledgeable advisors will highly recommend”

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Posted 3 years ago

Thank you for your 5 star rating, Rita! We're truly grateful for your exceptional review. It's wonderful to know that you're really happy with your purchase from JT Spas and that you'd highly recommend us to others. Your kind words are much appreciated!

Posted 3 years ago

“The shower is all that it was promised and delivered on time. The only niggle was the wooden deck provided would not allow the shower doors to close so cannot be used. Apart from that, all fine and fitting took two people most of one day”

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Posted 3 years ago

Thank you for the 5 star rating, Philip! We are pleased to hear that the shower was all that it was promised. We apologize for the wooden deck that wouldn't let the shower doors close and it can't be used. Thank you for your patience and understanding - we understand how much time and effort it took two people to install everything in one day. We really appreciate it.

Posted 3 years ago

“Although we’ve had a jacuzzi from you before, we felt you were really unhelpful regarding the delivery”

Helpful Report

Posted 3 years ago

Hi Terri, I am sorry to hear this. I can see your order was for a made to order whirlpool bath and it was delivered on a next day pallet once it completed production 1 week earlier than the advertised time-frame. We will take your comments on board for future reference, we hope you are happy with the product you received.

Posted 3 years ago

JT Spas is rated 4.2 based on 254 reviews