JT Spas Reviews

4.2 Rating 169 Reviews
80 %
of reviewers recommend JT Spas
4.2
Based on 169 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read JT Spas Reviews
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Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 21st July 2021
Marion M
JT Spas 5 star review on 6th September 2020
Lynn Sheridan
JT Spas 5 star review on 19th July 2019
Anonymous
JT Spas 5 star review on 28th February 2018
Sue Goff
JT Spas 5 star review on 22nd August 2017
Dave Cotton
Anonymous
Anonymous  // 01/01/2019
Very helpful sales team.
Helpful Report
Posted 5 days ago
Hi Joseph, https://uk.trustpilot.com/review/www.jtspas.co.uk Thank you for taking the time to leave us a review, we are so glad you had a great experience. If possible, would you mind leaving your review on Trust Pilot as well? Kind regards, JT Spas
Posted 5 days ago
Easy to order, communication re delivery.
Helpful Report
Posted 1 week ago
Hi Marsha, Thank you for taking the time to leave us a review, we are delighted you are happy with your product and service Kind regards, JT Spas
Posted 6 days ago
I had bad advice before but this time they put it right so better service
Helpful Report
Posted 1 week ago
Hi Ian, Thank you for taking the time to leave us a review and we are glad you had a good experience. Kind regards, JT Spas
Posted 6 days ago
The packaging was badly damaged so was worried contents were as well. Thankfully not , found out that some of the hoses were lose on main panel . So had a little bit of a water leak . Didn't think with a shower pod there would be much siliconeing to do but there is quite a bit with this pod . Have just got this to do then will see what it's like ??
Helpful Report
Posted 1 week ago
Hi Claire, Thank you for taking the time to leave us a review. Your comments have been noted and will be fed out to the team. Kind regards, JT Spas
Posted 1 week ago
Was told 8 to10weeks chased numerous times was told they would return call with update information never happened bath was delivered with no installation requirements or instructions for the money spent poor service sorry don't normally bother with this stuff but hopefully you'll understand
Helpful Report
Posted 1 week ago
Hi Martin, Thank you for taking the time to leave a review. We apologise due to the delay with the completion of your bath however these delays were out of our control. We have the installation requirements for you if these are still needed, I apologise the bath was delivered without them. We will take all of your comments on board and they will be fed out to the team. Kind regards, JT Spas
Posted 1 week ago
Excellent service and shower arrived on time Have used this company previously Highly recommended
Helpful Report
Posted 2 weeks ago
Hi Karl, We are so pleased you are happy with the product and service received. Thanks for your review. Kind regards, JT Spas
Posted 2 weeks ago
The shower I purchased was excellent but the delivery driver was concerned when he initially delivered the item as the boxes were so badly damaged he was concerned that it may be a damaged shower. I agreed to accept delivery the understanding that I would check it asap and if there was any damage I would contact the company. He in turn took photo's of the boxes in case of any problems. Fortunately it was OK and is by far the easiest shower enclosure we have ever done. Thanks
Helpful Report
Posted 2 weeks ago
Hi Jonathan, Thank you very much for your kind comments, we appreciate it and are glad you had a great experience Kind regards Jt Spas
Posted 2 weeks ago
I would highly recommend this Company. The staff were extremely helpful and obliging. Really pleased with the Kinedo Horizon shower cubicle that we purchased and delivery was extremely quick.
Helpful Report
Posted 2 weeks ago
Hi Janice, Thank you very much for your kind comments, we are delighted you had a great experience and appreciate the time taken to leave us a review Kind regards, Hollie
Posted 2 weeks ago
Faultless. Great delivery.
Helpful Report
Posted 2 weeks ago
Hi there Thank you for your kind review, we appreciate your kind comments Kind regards JT Spas
Posted 2 weeks ago
Great service when I needed to change and order and return an item - Thanks!
Helpful Report
Posted 2 weeks ago
Hi Georgina We appreciate your review and are glad you had a great experience. Thanks very much Kind regards JT Spas
Posted 2 weeks ago
Excellent service, delivery arranged and on schedule. The product was very well made and finished. Good value for money
Helpful Report
Posted 2 weeks ago
Hi Jeff, We are really pleased you are happy with the service and product you received. :) Thanks for your review. Kind Regards, JT Spas Sales Team
Posted 2 weeks ago
I received my corner bath and panel. We are told on the order to open everything whilst the drivers are at your property so you can check for any damage. The driver / courier company tell us that they will not wait for us to check it. ??? My bath panel came damaged and by the time it was un wrapped for fitting it was too late for me to raise this. It's not acceptable considering the bath panel was £90. I've now a damaged bath panel which isn't going to be replaced. Its got to be said that all these companies have the same policy. Not everyone is singing from the same hymn sheet and if there is any damage with your goods, then your lumbered with it!!! Learn to accept it. I do approx 30 bathrooms a year and I definitely will not be ordering another product from this company.
Helpful Report
Posted 3 weeks ago
Hi Mr Bilkhu, I am sorry to hear about this experience you have had. I have taken a look at this and I can see your bath was delivered to you around 2 months ago. Looking at the notes on your order I can not see any correspondence from yourself to make us aware of this. Although the delivery drivers did not wait for you to check the order over, our terms and conditions that have been sent to you previously are that if this can't be done then any damages must be reported within the 24-hour time frame. As you did not unwrap the goods until fitting, we cannot be liable for damages and this is the reason we ask for the goods to be opened and checked within the time frame stated. We will take your comments on board for future reference and if we can be of any further help, please do reach out to us.
Posted 2 weeks ago
Really happy with my purchase,very knowledgeable advisors will highly recommend
Helpful Report
Posted 3 weeks ago
The shower is all that it was promised and delivered on time. The only niggle was the wooden deck provided would not allow the shower doors to close so cannot be used. Apart from that, all fine and fitting took two people most of one day
Helpful Report
Posted 3 weeks ago
Although we’ve had a jacuzzi from you before, we felt you were really unhelpful regarding the delivery
Helpful Report
Posted 1 month ago
Hi Terri, I am sorry to hear this. I can see your order was for a made to order whirlpool bath and it was delivered on a next day pallet once it completed production 1 week earlier than the advertised time-frame. We will take your comments on board for future reference, we hope you are happy with the product you received.
Posted 1 month ago
Worst experience 1. We ordered an 8mm shower enclosure with shower tray. As there was no delivery updates sent to us we decided to contact the Customer Service. It was only after we got in touch they checked the warehouse to see that the 8mm enclosure is out of stock. Why do you show the item in stock when it wasn't? We then agreed for a 6mm shower enclosure instead. 2. After multiple chasing up delivery was made and it was only a partial delivery. The shower tray was missing. 3. Again a series of chasing to get the tray delivered. All this while our builders had been put on hold causing us mental stress, loss of money and time. 4. Finally when the tray arrived it was not of good quality. The thickness of shower tray was not 40mm. And their website does not give thickness information when you order enclosure with tray as a combo. Poor item description on website. 5. For a £75 shower tray they are asking to pay £72 for their courier pickup to get a refund.it's a joke. For all the delay,the stress and the loss of our time and money you should atleast have the courtsey to refund £75 without charging us £72 for the courier pickup. It has been the most worst and horrendous experience.
Helpful Report
Posted 1 month ago
Thanks for your review today, we welcome Customers are always welcome to drop the goods back at the warehouse within the returns policy which is very rare. If you return the shower tray to our depot under the standard returns policy a full refund on the shower tray would be given normally within 3-5 working days.
Posted 1 month ago
Good Afternoon Looking into your order with ourselves, i can see that the product ordered was listed as Out of Stock on the website, this may have been missed, we always strive to offer similar models of design for the same shaped, size and colour from our other brands available and in stock. The alternative products were slightly cheper than the model ordered with your refund for the difference refunded a few days later. I see you wanted to return the goods which is available to all customers within our 14 days returns policy or 45 days exchange policy. You are able to return these to our warehouse yourself or arrange for a 3rd party courier to arrange the return for you, i see that we had requested ourselves to arrange a courier to collect and return the goods back to our warehouse. The cost due to the size and weight of glass items is expensive which you rejected due to the costs, however you are always welcome to return these to the depot yourself by alternative meant if more convenient. The shower tray supplied my the manufacturer is indeed 40mm our warehouse manager checked existing stock and also the manufacturer website specification file. The manufacturer is the NO1 shower tray producer in the UK and factory in UK is also ISO 9001 accredited. If we can be of any future help please do reach out. Kind Regards Jt Spas Customer Services
Posted 4 weeks ago
Expert service from start to finish. Very caring delivery people. Just what we needed.
Helpful Report
Posted 1 month ago
Many thanks, Robert for your kind comments, I will pass your notes to the relevant staff. All the best Jt Spas Customer Care Team
Posted 1 month ago
Very polite and helpful company . And Very easy to order from .
Helpful Report
Posted 1 month ago
Many thanks, Mr Binney for your kind comments, I will pass your notes to the relevant staff. Glad to hear you were able to use our website very easily All the best Jt Spas Customer Care Team
Posted 1 month ago
Ordered a cabin they took our money but not in stock. Asked them to refund. They said the aborted my payment but not back in bank
Helpful Report
Posted 1 month ago
Hi Sue, the item you ordered asked you to call for availability. We aborted your payment as soon as you requested to cancel your order. This can take up to 72 hours for your bank to process. Kind Regards Customer Experience Manager
Posted 1 month ago
Very polite and helpful company . And Very easy to order from .
Helpful Report
Posted 1 month ago
JT Spas is rated 4.19 based on 169 reviews