JT Spas Reviews

Name: JT Spas
Rating: 4.18

4.2 Rating 236 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 236 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and knowledgeable telephone staff and delivery drivers. We'll packed goods as expected”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us this review and for your kind comments. It is much appreciated and we are delighted you are happy with the product received. Kind regards, JT Spas

Posted 1 year ago

“Very friendly and helpful staff with an OK product. The option for a vent in the shower cabin roof would have improved the product and to say it has radio and bluetooth is far fetched as the unit only god for turning the light on. Radio is affected by electrical items in the house including LED lighting,. None stop crackles and volume control like an on/off switch so it stays off.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to leave us this review and for your kind comments. Sorry to hear about the comments in regards to the shower cabin. We are keen to get this resolved for you so you are happy with the product, Insignia have a brilliant technical team that I know would be happy to help resolve your issue, with your permission I could contact them on behalf of you and have them contact yourself to get this sorted? Please let me know how you wish to proceed Kind regards, JT Spas

Posted 1 year ago

“Very nice bathroom units. Always been happy with the quality”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us this review, we are pleased you are happy with the product received. Kind regards, JT Spas

Posted 1 year ago

“Quality is superb, I will refer jtspas to my friends...”

Helpful Report

Posted 1 year ago

Hi Johnny, Thank you very much for your kind comments and for taking the time to leave us this review. We are delighted you are happy with the product received. Kind regards, JT Spas

Posted 1 year ago

“Very good collection. Proprietor guides for choosing right item to meet the buyers requirement. Reasonable pricing”

Helpful Report

Posted 1 year ago

Hi Apurba, Thank you for taking the time to leave us this review, we appreciate your kind comments and are delighted you're happy with the product you received. Kind regards, JT Spas

Posted 1 year ago

“Instructions were not as clear and no good for a novice, delivery was bfilliant and shower looks lovely once built up.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us this review, we appreciate your comments and take them on board for future reference. Kind regards, JT Spas

Posted 1 year ago

“good to deal with, delivery as stated, no apparent damage and system worked first time/.”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for taking the time to leave us this review. We appreciate your kind comments. Kind regards, JT Spas

Posted 1 year ago

“Very helpful sales team.”

Helpful Report

Posted 1 year ago

Hi Joseph, https://uk.trustpilot.com/review/www.jtspas.co.uk Thank you for taking the time to leave us a review, we are so glad you had a great experience. If possible, would you mind leaving your review on Trust Pilot as well? Kind regards, JT Spas

Posted 1 year ago

“Easy to order, communication re delivery.”

Helpful Report

Posted 1 year ago

Hi Marsha, Thank you for taking the time to leave us a review, we are delighted you are happy with your product and service Kind regards, JT Spas

Posted 1 year ago

“I had bad advice before but this time they put it right so better service”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to leave us a review and we are glad you had a good experience. Kind regards, JT Spas

Posted 1 year ago

“The packaging was badly damaged so was worried contents were as well. Thankfully not , found out that some of the hoses were lose on main panel . So had a little bit of a water leak . Didn't think with a shower pod there would be much siliconeing to do but there is quite a bit with this pod . Have just got this to do then will see what it's like ??”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for taking the time to leave us a review. Your comments have been noted and will be fed out to the team. Kind regards, JT Spas

Posted 1 year ago

“Was told 8 to10weeks chased numerous times was told they would return call with update information never happened bath was delivered with no installation requirements or instructions for the money spent poor service sorry don't normally bother with this stuff but hopefully you'll understand”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for taking the time to leave a review. We apologise due to the delay with the completion of your bath however these delays were out of our control. We have the installation requirements for you if these are still needed, I apologise the bath was delivered without them. We will take all of your comments on board and they will be fed out to the team. Kind regards, JT Spas

Posted 1 year ago

“Excellent service and shower arrived on time Have used this company previously Highly recommended”

Helpful Report

Posted 1 year ago

Hi Karl, We are so pleased you are happy with the product and service received. Thanks for your review. Kind regards, JT Spas

Posted 1 year ago

“The shower I purchased was excellent but the delivery driver was concerned when he initially delivered the item as the boxes were so badly damaged he was concerned that it may be a damaged shower. I agreed to accept delivery the understanding that I would check it asap and if there was any damage I would contact the company. He in turn took photo's of the boxes in case of any problems. Fortunately it was OK and is by far the easiest shower enclosure we have ever done. Thanks”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you very much for your kind comments, we appreciate it and are glad you had a great experience Kind regards Jt Spas

Posted 1 year ago

“I would highly recommend this Company. The staff were extremely helpful and obliging. Really pleased with the Kinedo Horizon shower cubicle that we purchased and delivery was extremely quick.”

Helpful Report

Posted 1 year ago

Hi Janice, Thank you very much for your kind comments, we are delighted you had a great experience and appreciate the time taken to leave us a review Kind regards, Hollie

Posted 1 year ago

“Faultless. Great delivery.”

Helpful Report

Posted 1 year ago

Hi there Thank you for your kind review, we appreciate your kind comments Kind regards JT Spas

Posted 1 year ago

“Great service when I needed to change and order and return an item - Thanks!”

Helpful Report

Posted 1 year ago

Hi Georgina We appreciate your review and are glad you had a great experience. Thanks very much Kind regards JT Spas

Posted 1 year ago

“Excellent service, delivery arranged and on schedule. The product was very well made and finished. Good value for money”

Helpful Report

Posted 1 year ago

Hi Jeff, We are really pleased you are happy with the service and product you received. :) Thanks for your review. Kind Regards, JT Spas Sales Team

Posted 1 year ago

“I received my corner bath and panel. We are told on the order to open everything whilst the drivers are at your property so you can check for any damage. The driver / courier company tell us that they will not wait for us to check it. ??? My bath panel came damaged and by the time it was un wrapped for fitting it was too late for me to raise this. It's not acceptable considering the bath panel was £90. I've now a damaged bath panel which isn't going to be replaced. Its got to be said that all these companies have the same policy. Not everyone is singing from the same hymn sheet and if there is any damage with your goods, then your lumbered with it!!! Learn to accept it. I do approx 30 bathrooms a year and I definitely will not be ordering another product from this company.”

Helpful Report

Posted 2 years ago

Hi Mr Bilkhu, I am sorry to hear about this experience you have had. I have taken a look at this and I can see your bath was delivered to you around 2 months ago. Looking at the notes on your order I can not see any correspondence from yourself to make us aware of this. Although the delivery drivers did not wait for you to check the order over, our terms and conditions that have been sent to you previously are that if this can't be done then any damages must be reported within the 24-hour time frame. As you did not unwrap the goods until fitting, we cannot be liable for damages and this is the reason we ask for the goods to be opened and checked within the time frame stated. We will take your comments on board for future reference and if we can be of any further help, please do reach out to us.

Posted 1 year ago

“Really happy with my purchase,very knowledgeable advisors will highly recommend”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating, Rita! We're truly grateful for your exceptional review. It's wonderful to know that you're really happy with your purchase from JT Spas and that you'd highly recommend us to others. Your kind words are much appreciated!

Posted 1 year ago

JT Spas is rated 4.2 based on 236 reviews