I paid for delivery within seven working days on 27/08/22. Requested refund on 17/09/22 after no delivery and multiple missed callbacks and delivery promises that never showed. JT Spas now refusing to provide a refund. I received a message saying the item is ready to be delivered on 21/09/22 despite the requested refund through PayPal on 17/09/22. Which highlights the lack of organisation of the business. Customer experience is incredibly poor. For example, I spoke with one of their customer service agents on 16/09/22, being told the delivery will be on 20/09/22. I spoke with the courier ten minutes later to confirm, and they stated at this point, they still had not received the item, and the earliest delivery would be 21/09/22 or 22/09/22. Purchased with a different retailer on 17/09/22 and received on 21/09/22 (next working day). Definitely worth not shopping at JT Spas.